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Airlines Ramp Jobs in Iowa (NOW HIRING)

Unifi

Airport Customer Service Agent - CID

Cedar Rapids, IA · On-site

$15.25 - $20.25/hr

We continue to innovate, adapt, and grow by leaning on our experience and expertise in airline ... Direct passengers through Customs, Immigration, and Quarantine. * Assist ramp agents to ensure that ...

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What are the key skills and qualifications needed to thrive as an Airlines Ramp Agent, and why are they important?

To thrive as an Airlines Ramp Agent, you need physical stamina, attention to detail, and a high school diploma or equivalent. Familiarity with ground service equipment, baggage handling systems, and sometimes certifications like OSHA safety training are typically required. Strong teamwork, communication skills, and the ability to work efficiently under pressure make someone stand out in this position. These skills and qualities are vital for ensuring safe, timely, and efficient aircraft turnaround operations.

What are Airlines Ramp agents?

Airlines Ramp agents, also known as ramp service agents or baggage handlers, are responsible for handling aircraft ground operations at airports. Their duties include loading and unloading baggage, guiding planes to and from gates, operating ground service equipment, and ensuring safe movement around the aircraft. They play a crucial role in maintaining on-time departures and arrivals by efficiently managing the turnaround process. Ramp agents also inspect and maintain equipment, and help ensure aircraft are properly balanced and secure for flight.

What are some common challenges faced by airline ramp agents, and how can they be managed effectively?

Airline ramp agents often work in fast-paced, physically demanding environments, facing challenges such as inclement weather, tight turnaround times, and the need for precise communication with team members and flight crews. Managing these challenges involves staying vigilant about safety protocols, maintaining clear communication, and being adaptable to changing schedules or unexpected situations. Many ramp agents find that strong teamwork and ongoing training help them stay efficient and safe on the job, while also building skills that support career growth within airport operations.

What is the difference between Airlines Ramp vs Airlines Ground Operations?

AspectAirlines RampAirlines Ground Operations
Primary ResponsibilitiesLoading/unloading aircraft, baggage handling, aircraft marshallingPassenger check-in, ticketing, boarding, customer service
Work EnvironmentAirports, tarmac, aircraft vicinityAirport terminals, customer service counters
Required CertificationsSafety training, equipment operationCustomer service training, possibly security clearance
Employer & Industry UsageAirlines, ground service providersAirlines, airport authorities

While Airlines Ramp staff focus on aircraft handling and ground support tasks, Airlines Ground Operations personnel manage passenger services and airport check-in processes. Both roles are essential for smooth airline operations but differ in responsibilities and work environments.

What are popular job titles related to Airlines Ramp jobs in Iowa? For Airlines Ramp jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Airlines Ramp jobs in Iowa look for? The top searched job categories for Airlines Ramp jobs in Iowa are:
What cities in Iowa are hiring for Airlines Ramp jobs? Cities in Iowa with the most Airlines Ramp job openings:
Airlines Ramp jobs near you
Airport Customer Service Agent - CID

Airport Customer Service Agent - CID

Unifi

Cedar Rapids, IA • On-site

$15.25 - $20.25/hr

Part-time

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

Job description

General information
Job Title
Airport Customer Service Agent - CID
Date
Wednesday, February 25, 2026
Entity
Unifi Aviation, LLC
State
Iowa
City
Cedar Rapids
Base Pay Rate:
$ 15.15
Seasonal Pay Rate:
$ 1.85
Full/Part Time
Part Time
Total Pay:
$ 17
Exempt or Non-Exempt Position
Non-Exempt
Shift
A.M. shift, P.M. shift
Part Time Days
Days of the weekShiftShift Start TimeMonday, Tuesday, Wednesday, Thursday, Friday, Saturday, SundayA.M. shift, P.M. shift
Requirements and Description
Unifi has decades of experience in the aviation services industry. We continue to innovate, adapt, and grow by leaning on our experience and expertise in airline ground services. Our vision is to be the most respected company by providing exceptional experience getting aircraft and passengers to their destination safely.
We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners.
No experience is required. Paid training is provided for all new employees. Join our team and see where the flight benefits can take you.
Job Summary:
Responsible for providing customer service to passengers for all aspects of arrivals, ticketing, check-in including boarding, baggage services, reservations, and any other queries or complaints.
Benefits:
  • Flight Privileges: Offered after 30 days for employees and eligible family members!
  • Weekly pay for hourly employees (could change it specific to the state e.g. CA)
  • Full time starts at 30 hours per week!
  • Paid time off (for full-time employees).
  • Comprehensive Medical, Dental and Vision Insurance (for full-time employees).
  • 401k for all employees.
  • Exclusive discounts and additional wellness programs.

Job Duties:
  • Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.
  • Handle all aspects of ticketing and check-in by operating a computerized system. This includes boarding, baggage service, reservations and resolving related complaints and problems.
  • Direct passengers through Customs, Immigration, and Quarantine.
  • Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.
  • Push wheelchairs with passengers through all areas of the airport.
  • Adhere to all safety procedures and policies.
  • Perform other related duties as assigned within the appropriate skill, experience and, capabilities expected for this position.
  • Complete work in a safe and secure manner, following company safety and operational standards
  • Immediately report safety and security incidents as well as potential hazards in line with the Unifi Fair and Just Culture Policy.

Qualifications:
  • High School diploma or GED.
  • Must be at least 18 years of age.
  • Must be able to obtain credentials required as per airport or state or customs requirements.

Physical requirements:
  • Must be able to constantly lift up to 70lbs and more, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb, and crawl.

Working conditions:
  • Must be able to work in rotating shifts and hours, nights, weekends and holidays, overtime.
  • Must be able and open to work in outside weather conditions which may include severe seasonal elements.

"Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status."

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