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Airline Jobs in Rochester, NY (NOW HIRING)

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Airline information

What are different types of airline jobs?

Airline jobs refer to various positions within an airline company, including roles such as pilots, flight attendants, ground crew, baggage handlers, customer service agents, and maintenance technicians. These professionals work together to ensure the safe, efficient, and comfortable transport of passengers and cargo. Each role requires different skills and qualifications, but all are essential to the smooth operation of an airline. Working in the airline industry can involve irregular hours, travel opportunities, and strict adherence to safety regulations.

What are the key skills and qualifications needed to thrive as an airline pilot, and why are they important?

To thrive as an Airline Pilot, you need strong flight knowledge, aeronautical decision-making skills, and must hold a commercial pilot's license (CPL) or airline transport pilot license (ATPL). Proficiency with advanced avionics, flight management systems, and simulator training are typically required. Exceptional communication, situational awareness, and teamwork are essential soft skills for managing cockpit dynamics and ensuring passenger safety. These capabilities are vital for safely navigating complex flight operations and handling in-flight challenges.

What are some common challenges faced by airline employees working in customer service roles, and how can they be addressed?

Airline customer service employees often encounter challenges such as handling irate passengers, managing flight delays or cancellations, and navigating rapidly changing schedules. These situations require strong communication skills, empathy, and the ability to remain calm under pressure. Many airlines provide specialized training and ongoing support to help staff handle these challenges effectively, and employees are encouraged to collaborate closely with colleagues in operations and management to resolve issues efficiently.

What is the difference between Airline vs Pilot?

AspectAirlinePilot
CredentialsAirline-specific training, FAA certificationCommercial pilot license (CPL), FAA certification
Work EnvironmentAirline offices, airports, aircraft cabinsAircraft cockpit, airports, flight decks
Employer & IndustryCommercial airlines, passenger transportAirlines, cargo carriers, private aviation
Search & ComparisonOften compared for airline careers, flight operationsFocuses on flying roles, certifications, and flight duties

While 'Airline' refers to the industry or company type, 'Pilot' describes the individual role responsible for flying aircraft. Pilots work for airlines or other aviation entities, and their credentials and work environment are closely linked. Understanding these differences helps clarify career paths within the aviation industry.

What are good airline jobs?

Good airline jobs include flight attendants, pilots, aircraft maintenance technicians, and ground staff such as customer service agents and baggage handlers. These roles typically require relevant certifications, training, and strong communication skills, and often involve irregular schedules and working in a fast-paced environment.

Which airlines are recruiting now?

Many airlines are currently recruiting for various positions such as flight attendants, pilots, ground staff, and customer service agents. Recruitment often depends on seasonal demand, fleet expansion, and company growth, with openings posted on airline career websites and job boards. Candidates typically need relevant certifications, experience, and the ability to work flexible hours, including weekends and holidays.
More about Airline jobs

What are the most commonly searched types of Airline jobs in Rochester, NY?

The most popular types of Airline jobs in Rochester, NY are:

What are popular job titles related to Airline jobs in Rochester, NY?

For Airline jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Airline jobs in Rochester, NY look for?

The top searched job categories for Airline jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Airline jobs?

Cities near Rochester, NY with the most Airline job openings:

Airline jobs near you
Infographic showing various Airline job openings in Rochester, NY as of September 2026, with employment types broken down into 78% Full Time, and 22% Part Time. Highlights an 100% In-person job distribution.

Full Time Lead Airport Agent - Customer Service

Rochester, NY • On-site

Envoy Air Inc.
Aviation • 10K+ employees
Learn more about Envoy Air Inc.external

$18.08/hr

Full-time

Medical, Life

Posted 15 days ago

Envoy Air rating

6.0

Company rating: 6.0 out of 10

Based on 163 frontline employees who took The Breakroom Quiz

20th of 26 rated airlines

Job description

Overview
Who we are:
Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.
We offer:
  • Amazing employee flight privileges within the American Airlines global network
  • Training and development programs to take your career to the next level
  • Comprehensive health and life benefits (subject to location)
  • Pay Rate: $18.08 / HR

Responsibilities
How will you make an impact?
Responsibilities
  • Provide efficient, friendly service to all of our customers
  • Promote and sell air travel with American Eagle and American Airlines and/or one of our contracted carriers
  • Complete all necessary arrangements for accommodating passengers such as prepare itineraries, compute fares, issue refunds, prepare and issue tickets, check baggage, as well as collect excess baggage charges
  • Escort passengers from the terminal to and from the aircraft ensuring a safe path at all times
  • Complete all necessary arrangements for accommodating passengers with reservations, stand-bys, luggage, cabin availability, and in-flight supplies
  • Determine flight close-out time and prepare, complete, and check various flight forms for accuracy
  • Conduct agent observations and associate activities
  • Administers local training programs and is responsible for scheduling, manpower utilization as well as maintaining a safe, dependable and consistent operation
  • Maintains supplies and inventory control logs
  • Prepares customer correspondence, investigates discrepancies, and compiles statistical data for reports
  • Assist management in the completion of administrative duties and to acts as a company representative when assigned
  • In this role the employee may be subject to engine fumes, vehicle emissions, dust, and engine noise
  • Responsible for standing, using finger dexterity, typing, climbing, and descending stairs numerous times a day
  • Check baggage and parcels weighing up to 75 lbs. which involves carrying, bending, lifting, and turning
  • Meet arriving aircraft by standing to operate a mobile mechanical jet-bridge with a length of up to 110 ft. and weighing approximately 57,000 lbs
  • It is required that the agent can use depth perception and peripheral vision to extend and position jet-bridge observing all stationary and moving vehicles in the immediate area
  • Open and close aircraft cabin doors, without assistance, by pushing, pulling, reaching, bending and twisting

Qualifications
Who are we looking for?
Requirements
  • Minimum age: 18
  • High school diploma, GED, or international equivalent
  • Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role
  • Willing and able to work a variety of rotating shifts including days, nights, overnights, holidays, weekends, and rotating days off
  • Flexible to work additional hours with short notice when operationally necessary
  • Must be able to carry, bend, lift and turn with bags and other items weighing up to 75 lbs.
  • Must be customer focused, detail oriented, and interested in the airline industry
  • Must be comfortable working with computers and ability to learn new computer programs
  • Must be able to read, write, fluently speak, and understand the English language
  • Possess the legal right to work in the United States
  • Demonstrated ability to communicate verbally and in writing
  • Strong organizational, interpersonal, negotiation, and leadership skills preferred
  • Above average attendance preferred
  • Ability to read, write, fluently speak, and understand Spanish (in some locations) preferred
  • One year of customer service experience preferred
  • Prior training and/or curriculum development experience preferred
  • Experience using Word and Excel preferred

Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled

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