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Airline Ticket Agent Jobs in Reston, VA (NOW HIRING)

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Airline Ticket Agent information

See Reston, VA salary details

$11

$16

$21

How much do airline ticket agent jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for airline ticket agent in Reston, VA is $16.75, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $18.03 per hour, depending on experience, location, and employer.

What is an airline ticket agent?

Airline Ticket Agents are customer service professionals who work at airports or airline ticket counters to assist travelers with booking, changing, and canceling flights. They issue boarding passes, check travel documents, handle baggage, and answer questions about flight schedules, fares, and airline policies. Ticket agents also help resolve issues like delayed or canceled flights and may coordinate with other airline staff to ensure smooth travel experiences for passengers.

What does an airline ticket agent do?

An airline ticket agent is a customer service position that assists people who are traveling via plane. While one of their primary tasks is to sell tickets, other responsibilities include greeting passengers, making sure each reservation is valid, providing information about flights, and helping passengers as they are boarding a plane. They may also help passengers check their baggage and choose or upgrade their seats. An airline ticket agent also helps passengers change their reservation or book new flights if a cancellation occurs. The minimum qualifications you need to become an airline ticket agent include strong customer service skills and computer literacy.

What are the key skills and qualifications needed to thrive as an airline ticket agent?

To thrive as an Airline Ticket Agent, you need strong customer service skills, attention to detail, and a high school diploma or equivalent, with some employers preferring relevant experience or additional training. Familiarity with airline reservation systems such as Sabre or Amadeus and proficiency in basic computer applications are typically required. Excellent communication, problem-solving abilities, and patience help agents handle diverse passenger needs and challenging situations. These skills and qualities are crucial for ensuring efficient ticketing operations, positive customer experiences, and smooth airport workflows.

What are some common challenges faced by airline ticket agents, and how can they be managed on the job?

Airline ticket agents often encounter challenges such as handling high volumes of passengers during peak travel times, managing last-minute booking changes or cancellations, and resolving customer complaints. Staying calm under pressure, being well-versed in airline policies, and using effective communication skills are essential for successfully managing these situations. Additionally, ticket agents frequently collaborate with gate agents, baggage handlers, and supervisors to ensure a smooth and efficient check-in process for travelers.

What is the difference between Airline Ticket Agent vs Customer Service Agent?

AspectAirline Ticket AgentCustomer Service Agent
CredentialsHigh school diploma, certification in airline ticketingHigh school diploma, customer service training
Work EnvironmentAirline counters, travel agencies, airportsRetail stores, call centers, airports
Employer & IndustryAirlines, travel agencies

Airline Ticket Agents primarily focus on selling airline tickets, checking in passengers, and managing reservations at airports or travel agencies. Customer Service Agents have a broader role in assisting customers with inquiries, complaints, and support across various industries. While both roles require strong communication skills and customer service experience, Airline Ticket Agents specialize in airline operations, making their roles more specific to the travel industry.

How much does an airline ticket agent make?

Airline ticket agents typically earn a median annual salary of around $35,000 to $45,000, depending on experience, location, and employer. They often work in customer service environments and may need certification or training in airline reservation systems.

How to get a job as an airline ticket agent?

To become an airline ticket agent, candidates typically need a high school diploma or equivalent and customer service experience. Many employers require knowledge of reservation systems like Sabre or Amadeus and may prefer candidates with strong communication skills and the ability to work flexible hours, including evenings and weekends.
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Airline Ticket Agent jobs near you
Infographic showing various Airline Ticket Agent job openings in Reston, VA as of August 2026, with employment types broken down into 90% Full Time, 8% Part Time, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $34,831 per year, or $16.7 per hour.

Passenger Service Agent, ITA Airways

Maximus Global Services

Sterling, VA • On-site

Part-time

This job post has expired today. Applications are no longer accepted.

Job description

Join our win team at Maximus Global Services!

Maximus Global Services (MGS) purpose is “Make people smile through service”. MGS provides aviation services at various airports in the US: Miami, Fort Lauderdale, Orlando, Virginia, Atlanta, Baltimore, and Las Vegas. 

Maximus Global Services is a dynamic and growing organization committed to fostering a positive and inclusive workplace. We are looking for a Passenger Services Agent to join our winning team at Washington Dulles Airport (IAD). 

Summary/Objective
Provide check-in services for passengers, ensuring that all security procedures are met. Exhibiting exceptional customer service and communication skills. Process passenger luggage and claims. Serve as gate agent for the outbound flight, including boarding of passengers,
  Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Working at the front counter assisting passengers with check-in. Using the airline system, issues tickets, create or change reservations and provides flight information. Will solve ticket-related travel problems.
  2. Check-in the passenger baggage using the airline internal baggage system. Will provide assistance and handle baggage claims for inbound and outbound flights.
  3. Review all necessary documentation to travel, following all regulations and security procedures, including company and government agencies regulations.  

 Competencies

     1.  Teamwork Orientation

  1. Stress Management
  2. Ethical Conduct
  3. Good Communication
  4. Customer/Client Focus

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates at an airport setting (inside terminal).

Physical Demands

This position is very active and requires stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet). Occasionally bend/twist at waist/knees/neck, pulling and pushing to perform various duties. The employee occasionally lift and/or move up to 70 pounds or more. 

Position Type and Expected Hours of Work

This is a full-time or part-time position.

 Days and hours of work varied from Monday through Sunday

Time: 12:00pm to 5:00 pm 

Travel

No travel is expected for this position.

Required Education and Experience

  1. High school diploma or GED.

Additional Eligibility Qualifications

  1. Must exhibit exceptional customer service
  1. As a condition of employment, employee must successfully complete a background investigation.
  2. Must be able to read, write and speak English.
  3. Maintain a relationship with both employees and clients
  1. Must possess effective interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner.
  2. Must be able to read and understand all operating and airport procedures and instructions.
  3. Must be able to handle pressure of working with high volume general public (constantly to occasionally depending on assignment)

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