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Airline Tech Support Jobs (NOW HIRING)

PROS

Principal Pre-Sales Architect

Houston, TX · On-site

Partner with airline technology leaders to define future-state architecture, modernization ... Serve as a recognized industry subject matter expert, supporting executive engagements, customer ...

Accelya

WI · On-site

... expansion that supports Accelya's growth objectives. This is an individual contributor role ... You will bring strong airline technology market knowledge and the ability to articulate the ...

Accelya

... expansion that supports Accelya's growth objectives. This is an individual contributor role ... You will bring strong airline technology market knowledge and the ability to articulate the ...

Accelya

... expansion that supports Accelya's growth objectives. This is an individual contributor role ... You will bring strong airline technology market knowledge and the ability to articulate the ...

Accelya

Senior Principal - Account Management

... expansion that supports Accelya's growth objectives. This is an individual contributor role ... You will bring strong airline technology market knowledge and the ability to articulate the ...

Avelo Airlines, Inc.

IT Support Coordinator

Houston, TX · On-site

Founded and led by airline industry veteran, Andrew Levy, along with a team of world-class airline ... The IT Support Coordinator enables safe, excellent, and reliable operations by ensuring endpoint ...

1091 Amadeus North America, Inc.

WI · On-site

Experience positioning solutions competitively and supporting complex airline technology sales cycles. Experience engaging with senior airline Revenue Management, Pricing, Commercial or IT leadership.

Jobtailor

NY · On-site

Experience positioning solutions competitively and supporting complex airline technology sales cycles * Experience engaging with senior airline Revenue Management, Pricing, Commercial, or IT ...

Unifi

Senior IT Support Engineer

Atlanta, GA · On-site

... airlines. At Unifi, you'll be part of a diverse, inclusive team where passion, integrity, and ... We are seeking a Senior IT Support Engineer to provide end-user technical support across our ...

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Airline Tech Support information

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$43.5K

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How much do airline tech support jobs pay per year?

As of Sep 13, 2026, the average yearly pay for airline tech support in the United States is $43,480.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $47,000.00 per year, depending on experience, location, and employer.

What does an airline tech support do?

An Airline Tech Support professional is responsible for assisting both airline staff and sometimes passengers with technical issues related to airline computer systems, reservation software, ticketing systems, and other IT infrastructure. They diagnose and resolve hardware and software problems, provide troubleshooting guidance, and ensure all technology is operating smoothly to support flight operations and customer service. Their work is crucial to minimizing disruptions and maintaining efficient airline operations.

What are the key skills and qualifications needed to thrive as an airline tech support specialist, and why are they important?

To thrive as an Airline Tech Support specialist, you need a solid understanding of computer networks, troubleshooting methods, and airline-specific reservation or management systems, typically supported by an IT-related degree or certification. Familiarity with airline software such as Sabre or Amadeus, ticketing systems, and helpdesk platforms is crucial. Excellent problem-solving, communication, and customer service skills help you efficiently resolve issues and support airline staff. These skills and qualities are vital to ensuring operational continuity and minimizing disruptions in airline services.

What are some common challenges faced by airline tech support professionals, and how are they typically addressed?

Airline Tech Support professionals often encounter challenges such as troubleshooting complex avionics systems, managing urgent technical issues during flight operations, and coordinating with multiple teams under tight time constraints. These challenges are typically addressed through clear communication protocols, well-documented standard operating procedures, and ongoing training on the latest airline technologies. Collaboration with flight crews, maintenance engineers, and IT departments is essential to resolve issues efficiently and minimize downtime, ensuring passenger safety and operational reliability.

What are popular job titles related to Airline Tech Support jobs?

For Airline Tech Support jobs, the most frequently searched job titles are:

Infographic showing various Airline Tech Support job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 100% In-person job distribution, with an average salary of $43,480 per year, or $20.9 per hour.

Principal Pre-Sales Architect

Houston, TX • On-site

PROS Holdings, Inc.
1 - 5K employees
Learn more about PROS Holdings, Inc.external

Full-time

Re-posted 20 days ago

Job description

Principal Pre-Sales Architect - Airline Enterprise Architecture
About PROS:
PROS, Inc. is the leading offer management provider to the airline industry, helping airlines deliver seamless retail experiences designed to maximize revenue and margin growth. Powered by AI, the PROS Platform enables commercial teams to align capacity with demand and coordinate pricing, merchandising and offer strategies to construct and market optimal offers in real time. By optimizing every customer interaction, PROS helps airlines improve revenue performance and quality, increase commercial agility, attract more customers and build lasting loyalty. Learn more at pros.com.
A Day in the Life of the Principal Pre-Sales Architect - About the Role
Reporting to the Vice President of Strategic Consulting, the Principal Pre-Sales Architect provides senior technical leadership for strategic airline sales engagements and serves as a trusted advisor to airline technology and business leaders. This role partners with Account Executives, Customer Success Managers, and Strategic Consultants to help airlines modernize commercial technology ecosystems, advance Modern Airline Retailing initiatives, and navigate Offer & Order transformation programs.
The Principal PSA engages as a peer with airline Enterprise Architects, Solution Architects, Security Architects, and Technology Leadership teams, helping connect business objectives and transformation goals to future-state architecture strategies and implementation roadmaps. The role also drives technical strategy, architecture best practices, and industry thought leadership across the PROS Travel organization.
Key Responsibilities:
  • Lead technical strategy and architecture discussions for complex airline sales opportunities, serving as the primary technical advisor throughout the sales lifecycle.
  • Partner with airline technology leaders to define future-state architecture, modernization strategies, and commercial transformation roadmaps.
  • Guide airlines through Modern Airline Retailing and Offer & Order transformation initiatives by aligning business objectives, operating models, and technology strategies with solution architecture recommendations.
  • Design and communicate enterprise solution architectures that integrate PROS solutions within complex airline technology ecosystems.
  • Lead architecture governance reviews, integration strategy discussions, security evaluations, and technical due diligence activities for strategic pursuits.
  • Advise customers on modernization strategies and transition architectures that coexist with legacy airline platforms and operational systems.
  • Partner with Product Management, Engineering, Security, Cloud Operations, and Professional Services teams to validate solutions and address complex customer requirements.
  • Develop reusable reference architecture, technical assets, and best practices while mentoring Pre-Sales Architects and Strategic Consultants.
  • Serve as a recognized industry subject matter expert, supporting executive engagements, customer advisory discussions, and strategic transformation initiatives.

Required Qualifications - About You
We are looking for candidates who possess the rare combination of technical depth, business acumen, leadership, and customer-facing expertise required to influence complex enterprise technology decisions.
Experience
  • 10+ years of experience in Enterprise Architecture, Solution Architecture, Integration Architecture, Pre-Sales Engineering, Professional Services, Enterprise Consulting, or related technical leadership roles.
  • Experience working with large enterprise customers and engaging senior technical and business stakeholders.
  • Experience leading architecture, integration, security, data, and technology modernization discussions in complex enterprise environments.
  • Airline, travel technology, or related industry experience strongly preferred.

Skills & Expertise
  • Enterprise Architecture, Application Architecture, Data Architecture, Integration Architecture, and Security Architecture.
  • Modern Airline Retailing, Offer Management, Order Management, Dynamic Pricing, Product Catalog, Shopping, and Merchandising.
  • Airline technology ecosystems including PSS, Revenue Management, Loyalty, Distribution, Digital Commerce, and Customer Data Platforms.
  • Cloud technologies, APIs, event-driven architectures, integration patterns, and technology modernization strategies.
  • Executive communication, workshop facilitation, architecture governance, and stakeholder influence.

Leadership Expectations
  • Recognized as a trusted advisor to airline architects, technology leaders, and executive stakeholders.
  • Influences technical strategy, architecture standards, and best practices across the Travel business.
  • Mentors and develops less experienced architects while elevating technical excellence across the organization.
  • Builds consensus across diverse stakeholder groups and drives alignment on strategic initiatives.

Preferred Qualifications
  • Experience supporting airline transformation initiatives, airline RFPs, technical evaluations, and executive architecture workshops.
  • Familiarity with IATA standards including NDC and ONE Order.
  • Experience creating customer-facing architecture diagrams, integration blueprints, and technical enablement assets.
  • Bachelor's degree in Computer Science, Engineering, Information Systems, or a related technical discipline.

Travel Considerations
  • Willing to travel globally up to 50% of the time to prospects and customers.

Work Environment
Most work activities are performed in an office or home-office environment and require little to moderate physical exertion. Work activities may require periods of extended hours, critical deadlines and stressful situations. To successfully complete the tasks of this position, individuals must be able to communicate clearly (in writing and orally), comprehend business terminology, and interpret numerical data.
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.
Why Join PROS?
PROS culture and its extraordinary people are at the core of our success. We are passionate about what we do and relentless in delivering on our promises.
Our commitment to customer success inspires us to think smarter and dream bigger, empowering airlines to achieve more than they ever imagined through intelligent offer and revenue optimization.
At PROS, we foster a culture of care, where people feel supported to grow, innovate, and bring their best selves to work-every day. From flexible ways of working to continuous learning, we empower our teams to thrive both personally and professionally.
Join PROS, a dedicated travel technology company with nearly 40 years of proven airline expertise and a long runway for future growth, now powering the future of AI-driven airline retailing. If you want to be part of something exceptional, help us shape how airlines compete, innovate, and win.
PROS Core Values
  • We are Owners

We look for every opportunity to create a better PROS and a better experience for our customers - and we hold ourselves accountable.
  • We are Innovators

We think creatively to find new paths to success - for our people, our customers and our business.
  • We Care

We are centered on caring for the people, businesses, and communities we serve.

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