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Airline Passenger Service Agent Jobs (NOW HIRING)

Worldwide Flight Services

$25/hr

Job Summary Airline Passenger Service Agent - Part Time - Bilingual (French or European Languages) - LAX As a Passenger Service Agent, you will be responsible for providing a wide range of customer ...

Menzies Aviation

Passenger Service Agent

Boise, ID

$16.50/hr

Role Purpose The Passenger Service Agent is responsible for providing exceptional customer service to airline passengers throughout their travel experience. This role assists with ticketing, check-in ...

Menzies Aviation

Passenger Service Agent

Boise, ID · On-site

$16.50/hr

Role Purpose The Passenger Service Agent is responsible for providing exceptional customer service to airline passengers throughout their travel experience. This role assists with ticketing, check-in ...

Menzies Aviation

Passenger Service Agent

Boise, ID · On-site

$16.50/hr

Role Purpose The Passenger Service Agent is responsible for providing exceptional customer service to airline passengers throughout their travel experience. This role assists with ticketing, check-in ...

Menzies Aviation

Passenger Service Agent

Boise, ID · On-site

$16.50/hr

Role Purpose The Passenger Service Agent is responsible for providing exceptional customer service to airline passengers throughout their travel experience. This role assists with ticketing, check-in ...

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How much do airline passenger service agent jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for airline passenger service agent in the United States is $15.97, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is an airline passenger service agent?

Airline Passenger Service Agents are professionals who assist travelers at airports with a variety of tasks before and after their flights. Their responsibilities include checking in passengers, issuing boarding passes, handling baggage, assisting with special needs, and providing information about flight schedules and delays. They play a crucial role in ensuring a smooth and pleasant travel experience by delivering customer service and addressing any concerns or issues that passengers may have. Additionally, they may help with boarding procedures and coordinate with other airport staff to maintain efficient operations.

What are the key skills and qualifications needed to thrive as an airline passenger service agent?

To thrive as an Airline Passenger Service Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with airline reservation systems like Amadeus or Sabre and basic computer proficiency are important technical requirements. Outstanding communication, patience, and problem-solving abilities help agents manage diverse passenger needs and resolve issues smoothly. These skills ensure efficient, positive passenger experiences and smooth airport operations under time-sensitive conditions.

What are some common challenges airline passenger service agents face during peak travel periods?

During peak travel periods, Airline Passenger Service Agents often encounter high passenger volumes, tight flight schedules, and increased pressure to resolve issues quickly. Managing long lines, assisting anxious travelers, and efficiently handling last-minute changes or disruptions—such as delays or cancellations—are common challenges. Agents must stay calm, communicate clearly, and work collaboratively with ground staff, security, and flight crews to maintain smooth operations and deliver excellent customer service.

What is the difference between Airline Passenger Service Agent vs Airline Ticketing Agent?

AspectAirline Passenger Service AgentAirline Ticketing Agent
CredentialsHigh school diploma, customer service skillsHigh school diploma, customer service skills
Work EnvironmentAirports, ticket counters, gate areasAirports, ticketing counters, call centers
Employer & Industry UsageAirlines, airportsAirlines, travel agencies
Common Search & ComparisonCustomer service, passenger assistanceTicket sales, reservations

While both roles involve working at airports and assisting travelers, Airline Passenger Service Agents focus on passenger assistance, boarding, and customer service, whereas Airline Ticketing Agents primarily handle ticket sales and reservations. Understanding these differences helps travelers and job seekers identify the right role or service they need.

What cities are hiring for Airline Passenger Service Agent jobs?

Cities with the most Airline Passenger Service Agent job openings:

What states have the most Airline Passenger Service Agent jobs?

States with the most job openings for Airline Passenger Service Agent jobs include:

Airline Passenger Service Agent jobs near you
Infographic showing various Airline Passenger Service Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $33,210 per year, or $16 per hour.

Passenger Service Agent (Bilingual - French)

Worldwide Flight Services

$25/hr

Full-time, Part-time

Medical, Retirement

Re-posted 27 days ago

Worldwide Flight Services rating

5.7

Company rating: 5.7 out of 10

Based on 95 frontline employees who took The Breakroom Quiz

53rd of 67 rated aviation services

Job description

About WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 227 airport locations in 27 countries on 5 continents. Are you ready to take off on your next career with us?

Job Summary

Airline Passenger Service Agent - Part Time - Bilingual (French or European Languages) - LAX

As a Passenger Service Agent, you will be responsible for providing a wide range of customer service functions related to airport and passenger operations. This includes assisting passengers with reservations, tickets, baggage handling, and general travel information. You will ensure smooth boarding, deplaning, and ticket validation, while also handling lost and found inquiries and baggage claims. Additionally, you will help maintain compliance with security protocols and contribute to overall operational efficiency.

Salary: $25.00/hr

Curious to learn more about who we are and what we do?

Explore the role: Day In The Life Ground Handling - Customer Service Agent

Responsibilities

   Make reservations, issue tickets and itineraries, and compute fares for passengers.
   Handle baggage check-in, collect excess baggage charges, and provide general travel information.
   Assist passengers at boarding gates, including checking ticket validity and processing boarding procedures.
   Manage arrangements for passengers holding reservations, standby travelers, and their luggage.
   Determine flight close-out times and complete necessary flight documentation for accuracy.
   Handle post-departure procedures, including invalidating tickets and finalizing reports.
   Conduct lost and found activities, including tracing lost articles, updating passengers, and returning found items.
   Process claims for lost or damaged baggage, including on-the-spot settlements for minor claims and forwarding larger claims to appropriate personnel.
   Ensure compliance with site security protocols and report any breaches or suspicious activities to management or through the whistleblower program.

Minimum Requirements

   High school diploma or GED equivalent
   At least 1 year of experience in customer service or related field
   Ability to work varied shifts, including weekends, holidays, and nights
   Strong verbal and written communication skills
   Ability to lift and handle baggage weighing up to 50 lbs
   Basic computer proficiency, including the ability to input data and use relevant software
   Stay up to date on recurrent training as assigned
   Ability to obtain and maintain airport security badge
   Ability to read, write, and speak the English language

Preferred Skills
  • Multi-language preferred (Dutch, French, Eastern European, German, Italian, Danish, Swedish)
  • Previous experience in an airport, airline, or logistics environment
  • Knowledge of ticketing, reservations, and fare calculation systems
  • Experience handling lost and found procedures or baggage claims
  • Strong organizational skills and attention to detail
  • Familiarity with airport regulations and procedures
  • Knowledge of international shipping and airfreight documentation
  • Proficiency in a second language for assisting international travelers
  • Strong conflict resolution and problem-solving abilities
Physical Requirements/Working Conditions

   Ability to lift, push, pull, and carry baggage up to 50 lbs regularly, and occasionally up to 75 lbs
   Frequent standing, walking, and moving throughout the airport terminal
   Ability to bend, kneel, stoop, and climb stairs as needed to assist passengers and handle luggage
   Ability to work in varying weather conditions, including extreme heat, cold, rain, and snow
   Manual dexterity required for handling documents, operating computers, and using two-way radios
   Ability to remain on your feet for extended periods (up to 8 hours or more during shifts)
   Clear vision and hearing required for monitoring flight information, responding to passengers, and ensuring safety compliance
   Capacity to work in confined spaces, such as baggage handling areas or aircraft cabins
   Ability to work in a noisy environment, such as near aircraft engines and ground support equipment

Perks & Benefits
  • Want your pay in advance?  Access your pay when you need it through DailyPay app!
  • Are you a top performer who thrives on recognition?  On the spot awards offered through the Awardco Platform including gift cards and more!
  • Need quality medical care?   Multiple options for both full and part-time employees!
  • Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
  • Looking to stay healthy and improve your life?  Wellness Programs offered to all employees!
  • Want to invest in your future?  401k program offered!
  • Looking to grow and have a career with us?  Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.

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