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Airline Passenger Agent Jobs (NOW HIRING)

Worldwide Flight Services

$21/hr

Check out what the Airline Passenger agent is like:Passenger Agent Responsibilities * Make reservations, issue tickets and itineraries, and compute fares for passengers. * Handle baggage check-in ...

ABM

Airline Passenger Assist Agent

Sugar Land, TX · On-site

$17.13/hr

We are looking for a reliable and experienced Airline Passenger Assistant, also known as the Wheelchair Agent, to fulfill airline passenger service obligations for passengers who require or request ...

ABM

IAD Airline Passenger Assist

Sterling, VA · On-site

$17.13/hr

We are looking for a reliable and experienced Airline Passenger Assistant, also known as the ... Wheelchair Agent Location: Dulles International Airport Passenger services positions are very ...

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How much do airline passenger agent jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for airline passenger agent in the United States is $15.97, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is an airline passenger agent?

Airline passenger agents, often called customer service agents or ticketing agents, are responsible for assisting passengers at airports. Their duties include checking in passengers, issuing boarding passes, handling luggage, providing flight information, and resolving issues such as delays or cancellations. They ensure a smooth travel experience by delivering excellent customer service and adhering to airline policies and safety regulations. Passenger agents may also help with special requests, such as assisting passengers with disabilities or coordinating with other airline staff.

What are the key skills and qualifications needed to thrive as an airline passenger agent?

To thrive as an Airline Passenger Agent, you need strong customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with airline reservation systems like Sabre or Amadeus, as well as knowledge of check-in procedures and security protocols, is typically required. Excellent communication, patience, and conflict resolution skills help agents provide a positive experience for travelers. These skills are essential for ensuring smooth operations, passenger satisfaction, and compliance with airline and regulatory requirements.

What are some common challenges faced by airline passenger agents, and how are they typically addressed?

Airline Passenger Agents often encounter challenges such as handling high passenger volumes during peak travel times, managing last-minute flight changes or cancellations, and assisting upset or stressed travelers. To address these issues, agents rely on strong communication skills, teamwork, and established protocols to ensure a smooth check-in and boarding process. Continuous training and support from supervisors help agents stay prepared to resolve conflicts and provide excellent customer service in a fast-paced environment.

What is the difference between Airline Passenger Agent vs Ticketing Agent?

AspectAirline Passenger AgentTicketing Agent
CredentialsHigh school diploma, customer service skills, airline-specific trainingHigh school diploma, customer service skills, airline or travel industry training
Work EnvironmentAirports, airline counters, customer service desksTravel agencies, airline offices, call centers
Employer & IndustryAirlines, airports

Both roles involve assisting travelers, handling ticketing, and providing customer service. An Airline Passenger Agent primarily works at airport counters helping passengers with check-in, boarding, and flight inquiries. A Ticketing Agent may work in travel agencies or airline offices, focusing on booking tickets, issuing reservations, and managing travel documentation. While their duties overlap, the Passenger Agent is more airport-focused, whereas the Ticketing Agent often works in office settings.

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What cities are hiring for Airline Passenger Agent jobs?

Cities with the most Airline Passenger Agent job openings:

What states have the most Airline Passenger Agent jobs?

States with the most job openings for Airline Passenger Agent jobs include:

What job categories do people searching Airline Passenger Agent jobs look for?

The top searched job categories for Airline Passenger Agent jobs are:

Airline Passenger Agent jobs near you
Infographic showing various Airline Passenger Agent job openings in the United States as of August 2026, with employment types broken down into 95% Full Time, 3% Part Time, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $33,210 per year, or $16 per hour.

Airline Passenger Service Bilingual Cantonese Agent Part-Time | DFW Airport

Fort Worth, TX

Worldwide Flight Services
Transportation and Warehousing • 10K+ employees

5.7

Company rating: 5.7 out of 10

Based on 95 frontline employees who took The Breakroom Quiz

53rd of 67 rated aviation services

Respectful managers

Uninterrupted breaks

Learn more about Worldwide Flight Servicesexternal

$18/hr

Full-time, Part-time

Medical, Retirement

Re-posted 4 days ago

Job description

About WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely.  We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents.  Are you ready to take off on your next career with us?

Job Summary

As an Agent, Passenger Service, you will be responsible for providing a wide range of customer service functions related to airport and passenger operations. This includes assisting passengers with reservations, tickets, baggage handling, and general travel information. You will ensure smooth boarding, deplaning, and ticket validation, while also handling lost and found inquiries, baggage claims, and airfreight shipments. Additionally, you will help maintain compliance with security protocols and contribute to overall operational efficiency.

Pay: $18.00 per hour.- An additional dollar for bilingual Cantonese speakers

Check out what the Airline Passenger agent is like:Passenger Agent

Responsibilities
  • Make reservations, issue tickets and itineraries, and compute fares for passengers.
  • Handle baggage check-in, collect excess baggage charges, and provide general travel information.
  • Assist passengers at boarding gates, including checking ticket validity and processing boarding procedures.
  • Manage arrangements for passengers holding reservations, standby travelers, and their luggage.
  • Determine flight close-out times and complete necessary flight documentation for accuracy.
  • Handle post-departure procedures, including invalidating tickets and finalizing reports.
  • Conduct lost and found activities, including tracing lost articles, updating passengers, and returning found items.
  • Process claims for lost or damaged baggage, including on-the-spot settlements for minor claims and forwarding larger claims to appropriate personnel.
  • Receive and process airfreight shipments, including determining routing, computing rates, and preparing documentation for domestic and international shipments.
  • Maintain inventory records for airfreight shipments, ensuring accuracy in warehouse, dispatch, and delivery processes.
  • Ensure compliance with site security protocols and report any breaches or suspicious activities to management or through the whistleblower program.
Minimum Requirements
  • High school diploma or GED equivalent
  • At least 1 year of experience in customer service or related field
  • Ability to work varied shifts, including weekends, holidays, and nights
  • Strong verbal and written communication skills
  • Ability to lift and handle baggage weighing up to 50 lbs
  • Basic computer proficiency, including the ability to input data and use relevant software
  • Stay up to date on recurrent training as assigned
  • Ability to obtain and maintain airport security badge
  • Ability to read, write, and speak the English language
Preferred Skills
  • Previous experience in an airport, airline, or logistics environment
  • Knowledge of ticketing, reservations, and fare calculation systems
  • Experience handling lost and found procedures or baggage claims
  • Strong organizational skills and attention to detail
  • Familiarity with airport regulations and procedures
  • Knowledge of international shipping and airfreight documentation
  • Proficiency in a second language for assisting international travelers
  • Strong conflict resolution and problem-solving abilities
Physical Requirements/Working Conditions
  • Ability to lift, push, pull, and carry baggage or cargo up to 50 lbs regularly, and occasionally up to 75 lbs
  • Frequent standing, walking, and moving throughout the airport terminal or warehouse
  • Ability to bend, kneel, stoop, and climb stairs as needed to assist passengers and handle luggage
  • Ability to work in varying weather conditions, including extreme heat, cold, rain, and snow
  • Manual dexterity required for handling documents, operating computers, and using two-way radios
  • Ability to remain on your feet for extended periods (up to 8 hours or more during shifts)
  • Clear vision and hearing required for monitoring flight information, responding to passengers, and ensuring safety compliance
  • Capacity to work in confined spaces, such as baggage handling areas or aircraft cabins
  • Ability to work in a noisy environment, such as near aircraft engines and ground support equipment
Perks & Benefits
  • Want your pay in advance?  Access your pay when you need it through DailyPay app!
  • Are you a top performer who thrives on recognition?  On the spot awards offered through the Awardco Platform including gift cards and more!
  • Need quality medical care?   Multiple options for both full and part-time employees!
  • Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
  • Looking to stay healthy and improve your life?  Wellness Programs offered to all employees!
  • Want to invest in your future?  401k program offered!
  • Looking to grow and have a career with us?  Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.

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