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Airline Customer Service Representative Jobs in Riverside, CA

dbi

Customer Service Representative

Murrieta, CA · On-site

$16.25 - $22.25/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a ...

U-Haul

Customer Service Representative

Lake Forest, CA · On-site

$18/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a ...

Vortex Doors

Customer Service Representative

Chino, CA · On-site

$17 - $23/hr

Customer Service Representative Vortex Doors, America's highest quality and most customer-centric commercial and industrial door installation & repair company, is seeking a dedicated and customer ...

Caliber

Customer Service Representative

San Bernardino, CA · On-site

$18 - $21/hr

Customer Service Representative Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and ...

Third Party CS

Customer Service Representative

Orange, CA · On-site

$17 - $23.25/hr

Customer Service Representative The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative ...

View Cleaners

Customer Service Representative

Irvine, CA · On-site

$20 - $25/hr

Medical Benefits Daily Tasks As a Customer Service Representative, your day will include: * Leading and mentoring a team of customer service representatives to achieve superior service quality.

Circle K

Customer Service Representative

Chino, CA · On-site

$17 - $23/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Customer Service Representative

Perris, CA · On-site

$16.25 - $22.25/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Customer Service Representative

Mentone, CA · On-site

$16 - $21.75/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

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Showing results 21-40

All JobsAirline Customer Service Representative JobsAirline Customer Service Representative Jobs in Riverside, CA

Airline Customer Service Representative information

See Riverside, CA salary details

$10

$19

$28

How much do airline customer service representative jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for airline customer service representative in Riverside, CA is $19.61, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $21.83 per hour, depending on experience, location, and employer.

What is an airline customer service representative?

Airline Customer Service Representatives are professionals who assist airline passengers with a variety of services before, during, and after their flights. Their duties typically include checking in passengers, issuing boarding passes, handling luggage, answering questions about flights, and resolving issues such as delays or lost baggage. They play a vital role in ensuring a smooth travel experience by providing information, support, and solutions to travelers. Customer service representatives work at airport ticket counters, gates, or over the phone, and are trained to handle stressful situations calmly and efficiently.

What are the key skills and qualifications needed to thrive as an airline customer service representative?

To thrive as an Airline Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with airline reservation systems, ticketing software, and customer relationship management (CRM) tools is typically required. Patience, empathy, and a calm demeanor help you excel when handling stressful situations and diverse customer needs. These skills are crucial for ensuring positive passenger experiences, resolving issues efficiently, and upholding the airline's reputation.

What are some common challenges faced by airline customer service representatives and how can they be managed?

Airline Customer Service Representatives often encounter challenges such as handling delayed or canceled flights, managing high passenger volumes during peak travel times, and addressing upset or anxious travelers. Successfully managing these situations requires strong communication skills, patience, and the ability to remain calm under pressure. Many airlines provide training in conflict resolution and stress management to help representatives de-escalate tense situations and ensure a positive experience for passengers. Building rapport with teammates is also important, as collaboration helps distribute workloads and find quick solutions to complex issues.

What is the difference between Airline Customer Service Representative vs Ticketing Agent?

AspectAirline Customer Service RepresentativeTicketing Agent
CredentialsHigh school diploma; customer service skillsHigh school diploma; customer service skills
Work EnvironmentAirports, airline offices, call centersAirports, ticket counters, airline offices
Employer & IndustryAirlines, travel agenciesAirlines, travel agencies
Primary ResponsibilitiesAssist passengers, handle inquiries, resolve issuesSell tickets, issue boarding passes, manage reservations

Both roles involve customer interaction within the airline industry, but Airline Customer Service Representatives focus on passenger assistance and problem resolution, while Ticketing Agents primarily handle ticket sales and reservations. Understanding these differences helps job seekers target the right position based on their skills and career goals.

How do I become an airline customer service representative?

To become an airline customer service representative, candidates typically need a high school diploma or equivalent, strong communication skills, and customer service experience. Some airlines may require training or certification in airline policies and safety procedures, and proficiency in multiple languages can be an advantage.

What cities near Riverside, CA are hiring for Airline Customer Service Representative jobs?

Cities near Riverside, CA with the most Airline Customer Service Representative job openings:

Airline Customer Service Representative jobs near you
Infographic showing various Airline Customer Service Representative job openings in Riverside, CA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $40,789 per year, or $19.6 per hour.

Customer Service Representative

Rancho Cucamonga, CA

CSN Collision
Retail • 51 - 200 employees
Learn more about CSN Collisionexternal

$16.25 - $22.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 22 days ago

Job description

The Customer Service Rep (CSR) is the first and last point of contact with Auto Collision Group, Inc. customers. The CSR will play an integral role in delivering the highest quality of service to everyone who contacts ACG and walks through body shop. In this role, the CSR is responsible for checking in customers, their vehicles and for keeping the customer informed and updated on the process. Managing and organizing rentals, speaking to insurance companies on behalf of our customers and maintaining Dealer relations. Managing the telephones is a priority; helping the customer as much as possible and then transferring calls, taking messages, and making outbound calls to customers and to ACG vendors

Requirements

       Greet customers in a friendly and inviting manner by phone and in person.

       Properly secure repair authorizations for customer vehicle repair.

       Create customer files.

       Collect and update all customer information.

       Handle clerical aspects of Insurance Claims and Supplements.

       Open repair orders in estimating system.

       Confirm coverage and deductibles with insurance companies for all repair orders. 

       Update customer on vehicle status two to three times a week and update notes in estimating system.

       Handle customer complaints with integrity and poise. Escalate call to upper management if unable to resolve the issue.

       Meet daily with Estimator and Production Manager to ensure accurate updates are given.

       Update car rental program daily.

       Receive cash, checks and credit card payments from customers. Record payments in estimating system.

       Assist with closing files for delivery.

       Check the exceptions tab in estimating system throughout the repair process.

       Ensure all parts have been received and invoices are posted.

       Confirm all labor has been assigned accordingly.

       Schedule estimate appointments, vehicle drop off and vehicle pick up appointments.

       Deliver customer vehicles.

       Collect payments (i.e. deductibles, insurance drafts, etc.).

       Walk customer to their vehicle and review the repairs that were done on the vehicle. Escalate questions as needed with shop Estimator.

       Clerical duties (i.e. filing, faxing, photocopying, scanning, etc.)

       Maintains clean office environment. May be required to perform light cleaning duties such as sweeping, mopping, wiping, dusting etc. in the facility

       Conducts routine tasks as directed

       Closely supervised with little latitude for independent judgment

Benefits

401k Match

Vacation

Sick Pay

Holiday

Medical, dental, Vision Insurance

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