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Airline Customer Service Agent Jobs in Rochester, MN

Liveops

Remote Customer Service Agent

Rochester, MN · Remote

$15.75 - $21/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Titan

Guest Service Agent

Rochester, MN · On-site

$16 - $20.25/hr

Prior experience in customer service or hospitality preferred. * Strong communication, computer, and multitasking skills. * A passion for delivering exceptional service and a positive attitude.

Titan

Evening Guest Service Agent

Rochester, MN · On-site

$16 - $20.25/hr

Proven background in customer service with a commitment to maintaining a positive, guest-first attitude. * Excellent communication skills with a proficiency in English and basic math. * Professional ...

HMG Careers

Sales and Service Agent Remote

Rochester, MN · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop computer with a working camera * Insurance license required or willingness to obtain one * Basic ...

HMG Careers

Remote Sales and Service Agent

Rochester, MN · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop computer with a working camera * Insurance license required or willingness to obtain one * Basic ...

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All JobsAirline Customer Service Agent JobsAirline Customer Service Agent Jobs in Rochester, MN

Airline Customer Service Agent information

See Rochester, MN salary details

$12

$17

$20

How much do airline customer service agent jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for airline customer service agent in Rochester, MN is $17.14, according to ZipRecruiter salary data. Most workers in this role earn between $15.96 and $18.80 per hour, depending on experience, location, and employer.

What Does an Airline Customer Service Agent Do?

An airline customer service agent works either in an airport or a call center. While working in an airport, you provide customers with baggage assistance, confirm travel reservations and itineraries, complete flight check-ins, and print tickets using a point-of-sale system. You also handle all purchases with cash and credit cards, answer customer questions, resolve issues with delayed and canceled flights, and help with lost/damaged luggage. Other responsibilities include completing and filing the paperwork associated with each task. Some shifts require working at night, on weekends, on holidays, and include overtime. Working in a call center, your duties involve assisting with or completing flight reservations for customers, confirming itineraries and itinerary changes, and answering travel questions about topics like baggage rules, costs, and loyalty program details. You also solve problems regarding flight booking, flight changes, and other inquiries.

What does a customer service agent do for an airline?

An airline customer service agent assists passengers with check-in, boarding, and baggage handling, provides information about flights and policies, and resolves issues related to reservations or delays. They often work at airport counters or gate areas and need strong communication and problem-solving skills. The role may require knowledge of airline systems and customer service certifications.

What are Airline Customer Service Agents?

Airline Customer Service Agents are professionals who assist passengers with various needs before, during, and after their flights. Their responsibilities include checking in passengers, issuing boarding passes, handling luggage, providing flight information, and addressing customer inquiries or concerns. They play a crucial role in ensuring a smooth and positive travel experience by maintaining efficient operations at the airport and delivering excellent customer service.

How to become an airport customer service agent?

To become an airline customer service agent, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service, proficiency with computer systems, and the ability to work flexible hours are often required; some employers may also prefer bilingual abilities or certifications in customer service. Training is usually provided on the job to familiarize new agents with airline policies and procedures.

What are some common challenges faced by Airline Customer Service Agents, and how can they be managed on the job?

Airline Customer Service Agents often encounter challenges such as handling frustrated passengers, managing flight delays or cancellations, and navigating last-minute changes. Successfully managing these situations requires patience, clear communication, and problem-solving skills. Agents typically work in fast-paced environments and can rely on support from supervisors and colleagues to resolve issues, ensuring passengers receive timely and accurate information. Ongoing training and teamwork play a crucial role in equipping agents to address these challenges professionally and efficiently.

What airline jobs pay well?

In airline customer service, supervisory roles such as Customer Service Supervisor or Lead Agent tend to pay higher salaries, often supplemented by shift differentials and overtime opportunities. Additionally, roles like Airport Manager or Operations Manager generally offer higher compensation, requiring experience and relevant certifications. Salaries vary by airline and location but tend to increase with responsibility and seniority.

What is the difference between Airline Customer Service Agent vs Ticketing Agent?

AspectAirline Customer Service AgentTicketing Agent
CredentialsHigh school diploma; customer service skillsHigh school diploma; customer service skills
Work EnvironmentAirports, airline counters, customer service desksAirports, airline ticket offices, online systems
Employer & IndustryAirlines, airportsAirlines, travel agencies, ticketing platforms
Primary ResponsibilitiesAssist passengers, handle check-ins, answer inquiriesSell tickets, manage reservations, process changes

Both roles involve customer interaction within the airline industry, but Airline Customer Service Agents focus on passenger assistance and check-in processes, while Ticketing Agents primarily handle reservations and ticket sales. Understanding these differences helps job seekers target the right position based on their skills and interests.

How to become a customer service agent for an airline?

To become an airline customer service agent, candidates typically need a high school diploma or equivalent, strong communication skills, and customer service experience. Many airlines require proficiency in multiple languages and may prefer candidates with knowledge of airline reservation systems and travel regulations. Applying through airline career portals or staffing agencies is common, and some positions may require background checks and training programs before starting the role.

What are the key skills and qualifications needed to thrive as an Airline Customer Service Agent, and why are they important?

To thrive as an Airline Customer Service Agent, you need strong customer service skills, conflict resolution abilities, and typically a high school diploma or equivalent. Familiarity with airline reservation systems, check-in software, and ticketing platforms is essential. Outstanding communication, patience, and problem-solving skills help agents excel in high-pressure, fast-paced environments. These skills and qualities ensure efficient passenger processing, high customer satisfaction, and smooth airport operations.
More about Airline Customer Service Agent jobs
What job categories do people searching Airline Customer Service Agent jobs in Rochester, MN look for? The top searched job categories for Airline Customer Service Agent jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for Airline Customer Service Agent jobs? Cities near Rochester, MN with the most Airline Customer Service Agent job openings:
Airline Customer Service Agent jobs near you
Infographic showing various Airline Customer Service Agent job openings in Rochester, MN as of July 2026, with employment types broken down into 1% Locum Tenens, 90% Full Time, 6% Part Time, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $35,660 per year, or $17.1 per hour.

Remote Customer Service Agent

Liveops

Rochester, MN • Remote

$15.75 - $21/hr

Contractor

Re-posted 21 days ago

Job description

Customer Service Agent — Independent Contractor (Remote)

Location: Remote (US-Based)

Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to run your own home-based business while delivering high-quality service to customers.

As an Independent Contractor, you will
  • Be your own boss.
  • Choose when and to whom you provide services.
  • Set your own schedule by self-scheduling in 30-minute blocks.
  • Provide a distraction-free home office environment.
  • Provide and maintain your own equipment.
  • Handle inbound and/or outbound customer service calls.
  • Assess customer needs and resolve inquiries efficiently and professionally.
Requirements
  • Minimum 1 year of phone-based customer service experience.
  • Strong verbal and written communication skills.
  • Ability to navigate multiple systems and accurately document call notes.
  • Comfortable working independently under contract.
  • Patience, professionalism, and strong problem-solving skills.
Compensation
  • Submit invoices and receive payment for services performed pursuant to contract.
  • Pay structures vary by client program; most programs compensate for productive time and may include performance-based incentives.
  • Independent Contractors are responsible for their own taxes and business expenses.
Application & Certification Process
  • Complete an online application.
  • Pass a background check (non-refundable processing fee applies).
  • Sign an Independent Contractor Agreement.
  • Complete a W-9 form and set up direct deposit.
  • Complete client-specific certification requirements prior to servicing calls.
Computer & Technology Requirements
  • Provide your own Windows-based PC (Macs, Chromebooks, and tablets are not supported).
  • Wired high-speed internet connection required.
  • USB headset required.
  • Android or Apple smartphone required for authentication purposes.
  • Some clients may require additional security measures or equipment.
  • Review detailed technology requirements
Hours
  • Flexible scheduling; client hours of operation vary.
  • Availability expectations differ by client program.
Eligible States

Liveops is currently accepting applications in: AL, AK, AZ, DC, DE, FL, GA, IA, ID, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY.

Liveops logo

About Liveops

Sourced by ZipRecruiter

Liveops, a virtual contact center, offers scalable, on-demand experiences through the VirtualFlex platform for both planned and unplanned CX needs. This tech-enabled, data-powered platform inspires and motivates brand-certified agents to deliver better experiences and attracts entrepreneurial US-based professionals with life experience that helps them connect with customers. We're a people-powered business, working tirelessly on behalf ofagents, clients, and employees to make life better.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Scottsdale , AZ, US

Year founded

2000

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