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Aircraft Lead Agent Jobs (NOW HIRING)

Sfo

Ramp Lead

San Francisco, CA · On-site

$25/hr

As a ramp Lead Agent, you will guide airplanes to the gate, lift, load, unload, and transport passenger bags to/from aircraft, and drive and/or operate ground equipment, such as tow tractors, tow ...

SFO

Ramp Lead

San Francisco, CA

$18.25 - $22.50/hr

As a ramp Lead Agent, you will guide airplanes to the gate, lift, load, unload, and transport passenger bags to/from aircraft, and drive and/or operate ground equipment, such as tow tractors, tow ...

SFO

Ramp Lead

San Francisco, CA · On-site

$25/hr

As a ramp Lead Agent, you will guide airplanes to the gate, lift, load, unload, and transport passenger bags to/from aircraft, and drive and/or operate ground equipment, such as tow tractors, tow ...

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Aircraft Lead Agent information

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$5

$17

$24

How much do aircraft lead agent jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for aircraft lead agent in the United States is $17.15, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What is an aircraft lead agent?

Aircraft Lead Agents are aviation professionals responsible for overseeing ground operations related to aircraft handling at airports. They coordinate and supervise ramp agents and ground crew during tasks such as baggage handling, aircraft marshaling, fueling, and ensuring safety protocols are followed. Lead Agents act as the main point of contact between ground operations and flight crews, ensuring all procedures are completed efficiently and on time. Their role is crucial in maintaining smooth and safe airport operations.

What are some common challenges faced by aircraft lead agents and how can they be effectively managed?

Aircraft Lead Agents often face challenges such as coordinating tight turnaround times, ensuring team communication, and adhering to strict safety protocols. Managing these challenges involves staying organized, keeping clear lines of communication with ground crew and flight teams, and promptly addressing any issues that arise. Strong leadership and problem-solving skills are essential, as unexpected delays or equipment malfunctions can require quick decision-making to keep operations on schedule. Continuous training and familiarity with airline procedures also play a key role in successfully managing these demands.

What are the key skills and qualifications needed to thrive as an aircraft lead agent?

To thrive as an Aircraft Lead Agent, you need experience in ground operations, knowledge of safety regulations, and typically a high school diploma or equivalent. Familiarity with airline-specific software, radio communication systems, and ground service equipment is commonly required. Strong leadership, problem-solving, and effective communication skills help you coordinate teams and handle high-pressure situations. These abilities ensure efficient aircraft turnaround, compliance with safety standards, and smooth daily operations at the airport.

What is the difference between Aircraft Lead Agent vs Aircraft Passenger Service Agent?

AspectAircraft Lead AgentAircraft Passenger Service Agent
CertificationsTypically required or preferred certifications in ground handlingUsually no specific certifications required
Work EnvironmentLeads ground handling teams, manages aircraft servicingAssists passengers, handles check-in and boarding
Employer & Industry UsageAirlines, ground handling companiesAirlines, airports, ground services
Common Search & ComparisonOften compared for ground handling rolesPassenger services roles

The Aircraft Lead Agent oversees ground handling operations, managing teams and ensuring aircraft are serviced efficiently. In contrast, the Aircraft Passenger Service Agent focuses on assisting passengers with check-in, boarding, and customer service. While both roles work in airport ground services, the Lead Agent has a supervisory and operational focus, whereas the Passenger Service Agent centers on passenger experience.

More about Aircraft Lead Agent jobs
What job categories do people searching Aircraft Lead Agent jobs look for? The top searched job categories for Aircraft Lead Agent jobs are:
Aircraft Lead Agent jobs near you
Infographic showing various Aircraft Lead Agent job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, 10% Part Time, and 3% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $35,664 per year, or $17.1 per hour.

PHX Fueling Lead Agent

Swissport International AG

Phoenix, AZ • On-site

$23.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

Swissport International AG rating

5.8

Company rating: 5.8 out of 10

Based on 95 frontline employees who took The Breakroom Quiz

48th of 65 rated aviation services

Job description

Overview:

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”  

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe. 

Job summary

The Fueling Lead Agent transmit supervisor's orders, work assignments and work instructions to a group engaged in fuel system operation and maintenance, aircraft servicing and related functions.  Required to possess a thorough familiarity with work functions and the ability to properly transmit information and instructions to others. This is a general list of your responsibilities but is NOT all encompassing. You may be asked to perform additional duties.

The expected pay rate is $23.50/hour. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays. 

Your activities

  • Assigns work, ensures proper utilization of personnel and equipment, imparts current or new occupational knowledge to workers and performs work similar to that assigned to the group being led, for a major portion of time.
  • Employees delegated the responsibilities described above shall not pass upon wages, employment, discipline or discharge of other employees.
  • Operate motorized fueling vehicles (fuel tank trucks, standard and automatic transmissions)
  • Operate non-motorized fueling vehicles (hydrant carts)
  • Fuel and de-fuel aircraft per flight crew/flight plan requirements
  • Inspect fueling equipment and vehicles – report malfunctions or inconsistencies
  • Perform accurate fueling calculations
  • Fuel ground support equipment (gasoline or diesel) as required
  • Interact with carrier personnel
  • Utilize hand-held radios, telephones and computers for communication
  • Complete and submit all documentation associated with fueling activities
  • Respond to fuel emergencies (i.e. fuel spills) utilizing emergency response cart and follow established environmental/company guidelines
  • Comply with all federal, state, municipal, airport authority and carrier security requirements
  • Must safely lift from 35 to over 100 pounds repetitively on a daily basis as an essential function of the job.
  • Must comply with Swissport SOPs and policies

Your profile

  • Valid driver’s license
  • Must have previous experience in Fueling
  • Ability to work in a time-sensitive, multiple shifts, and team-oriented environment
  • Must be dependable and able to take direction from supervisors to service the customer safely and on-time General math aptitude
  • Good command of the English language both verbal and written
  • Must be willing to work in all weather conditions

What we offer

  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Visit our website at www.careers.swissport.com to learn more about Life at Swissport. 

Join Swissport today and be part of a team that connects the world of aviation! 

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