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Aircraft Ground Service Agent Jobs (NOW HIRING)

Tradewind Aviation LLC

PR · On-site

$10.50 - $14/hr

... Agent (Level 1) to be based in San Juan, PR. The ideal candidate will provide the highest level of ... aircraft). * Observe safe ground handling procedures and maintenance of ground service equipment ...

Allegiant

Ground Operations Agent - ATW

Appleton, WI · On-site

$18/hr

The Ground Operations Agent is responsible for the handling of customer baggage, including loading ... Service aircraft lavatories. * Responsible for aircraft security searches and commissary security ...

Allegiant

Ground Operations Agent - SHV

Shreveport, LA · On-site

$15/hr

... aircraft, operation of ground service equipment (GSE), meet arriving flights, service departing ... Airport Agent - While performing the duties of this job, the Team Member is regularly required to ...

Allegiant

Ground Operations Agent - SHV

Shreveport, LA · On-site

$15/hr

The Ground Operations Agent is responsible for the handling of customer baggage, including loading ... Service aircraft lavatories. * Responsible for aircraft security searches and commissary security ...

Allegiant

Ground Operations Agent - SHV

Shreveport, LA

$15/hr

The Ground Operations Agent is responsible for the handling of customer baggage, including loading ... Service aircraft lavatories. Responsible for aircraft security searches and commissary security ...

Advanced Air LLC

Customer Service Agent

Carlsbad, CA · On-site

$16.90/hr

Job Type Part-time Description Customer Service Agent Job Type: Part-time Location: CLD FLSA: Non ... from aircraft in a timely and efficient manning; Ground servicing equipment duties as needed

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Aircraft Ground Service Agent information

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How much do aircraft ground service agent jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for aircraft ground service agent in the United States is $16.71, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.27 per hour, depending on experience, location, and employer.

What is an aircraft ground service agent?

Aircraft Ground Service Agents are professionals responsible for handling various ground operations at airports, including loading and unloading baggage, guiding aircraft to and from gates, refueling, and ensuring safety procedures are followed on the tarmac. They play a crucial role in ensuring that flights are prepared for departure and arrival efficiently and on schedule. Their duties may also include operating ground support equipment, performing basic aircraft cleaning, and assisting with passenger boarding. The job requires attention to detail, the ability to work in all weather conditions, and strong teamwork skills.

What are the key skills and qualifications needed to thrive as an aircraft ground service agent?

To thrive as an Aircraft Ground Service Agent, you need a solid understanding of ground handling procedures, safety regulations, and basic mechanical aptitude, often supported by a high school diploma or equivalent. Familiarity with ground support equipment, baggage handling systems, and relevant safety certifications like OSHA or IATA is typically required. Strong teamwork, attention to detail, and effective communication skills help agents coordinate efficiently and maintain safety standards. These skills and qualities are crucial for ensuring timely aircraft turnaround, passenger satisfaction, and operational safety on the tarmac.

What are some common challenges faced by aircraft ground service agents during daily operations?

Aircraft Ground Service Agents often work in fast-paced, physically demanding environments where safety and efficiency are paramount. Challenges can include adapting to changing weather conditions, managing tight turnaround schedules, and coordinating with multiple teams such as flight crews, baggage handlers, and maintenance staff. Staying vigilant to avoid safety hazards while ensuring timely aircraft servicing is essential. Effective communication and quick problem-solving skills help agents succeed in this dynamic role.

What is the difference between Aircraft Ground Service Agent vs Baggage Handler?

AspectAircraft Ground Service AgentBaggage Handler
CredentialsHigh school diploma, safety training, certification in ground handlingHigh school diploma, safety training, often no formal certification
Work EnvironmentAirport tarmac, gate areas, aircraft servicing zonesBaggage claim areas, baggage carts, airport tarmacs
Employer & Industry UsageAirlines, ground handling companies, airportsAirlines, baggage handling companies, airports
Common Search & ComparisonYesYes

Both Aircraft Ground Service Agents and Baggage Handlers work in airport environments and require safety training. However, Aircraft Ground Service Agents perform a broader range of duties including aircraft servicing, passenger assistance, and safety checks, while Baggage Handlers focus primarily on loading, unloading, and transporting luggage. Understanding these differences helps job seekers identify roles that match their skills and certifications in airport operations.

What are popular job titles related to Aircraft Ground Service Agent jobs?

For Aircraft Ground Service Agent jobs, the most frequently searched job titles are:

Customer Service Agent - Seasonal

PR • On-site

Tradewind Aviation LLC
Aviation • 201 - 500 employees
Learn more about Tradewind Aviation LLCexternal

$10.50 - $14/hr

Full-time

Re-posted 13 days ago

Job description

Description

Tradewind Aviation is a leading Part 135 commuter and on-demand private charter operator with operational bases at the Waterbury/Oxford, CT (OXC), Westchester, NY (HPN), Stuart, FL (SUA) and San Juan, PR (SJU) airports. Founded by aviation enthusiasts in 2001 on the premise that all flights deserve the highest quality aircraft, crew, and service, Tradewind provides personal air travel-both private and scheduled service-throughout North America and the Caribbean.

For more details visit www.flytradewind.com


 About the Candidate / Role

Tradewind Aviation is looking for a seasonal Customer Service Agent (Level 1) to be based in San Juan, PR. The ideal candidate will provide the highest level of Customer Service to our passengers and internal customers, resulting in maximum customer satisfaction. A friendly and positive attitude added to the right disposition is always required. Maintain a high level of quality work accompanied by following company standards. Must be flexible with work schedule and able to work weekends and holidays.


Schedule: 30+ hours a week


Responsibilities

  • This is a cross-trained position where you will be working on the ramp servicing aircraft and or assigned to work at the counter assisting passengers. 
  • Greet and assist all customers in a friendly and courteous manner.
  • Provide ticketing assistance, including issuing boarding passes and updating passenger reservations, check baggage, provide flight arrival and departure information and answer general inquiries.
  • Assist unaccompanied minors and passengers with special needs, resolve customer complaints and perform other duties as assigned.
  • Load and unload aircraft; transfer luggage to other gates, other airlines and to passengers.
  • Responsible for always maintaining safety and security of the ramp.
  • Marshal aircraft on the ramp (includes directing, assisting, and parking all arriving and departing aircraft).
  • Observe safe ground handling procedures and maintenance of ground service equipment, including the performance of equipment checks.
  • Comply with all safety procedures and airline policies.
  • Provide clear and well-articulated communication to passengers, agents, flight crews and vendors.
  • Assist with airport station cleaning of work areas. 
  • GOM procedures must always be followed.
  • Other duties as assigned by supervisor and manager.

Requirements

  • High School Graduate required
  •  1 + years' work experience in customer service agent capacity, with general job knowledge
  •  Able to fluently read, write, speak and understand English and Spanish
  •  Able to work routable shifts, schedules and able to work during weekends and holidays
  •  Able to successfully complete a background investigation, including FBI fingerprints and criminal history
  •  Be a US citizen or with legal permission to reside and work in the US or its territories
  •  Must have a valid In-State Driver's License
  •  Able to proficiently use a computer
  •  Self-motivated and a team player

Physical Requirements

  • Prolonged periods of sitting at a desk and working on a computer
  • Must be able to stand for long periods of time.
  • Must be comfortable working in all types of weather.
  • Must be able to lift 60 lbs. at times
  • Must be able to push, pull, and climb when needed


Apply