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Airbnb Live Chat Support Jobs in Spring, TX (NOW HIRING)

AEG

Part-Time Box Office Support Representative

Houston, TX · On-site

$17.25 - $23.25/hr

The Part-Time Box Office Support Representative provides centralized guest assistance through phone, live chat, and designated event entrance locations. This role supports ticket sales, ticket ...

Windstar Cruises

Chat Lead

Houston, TX · On-site

... live agent conversations. This role plays a central part in the contact center's technology-forward future state, acting as a subject matter expert for chat-based guest engagement and supporting the ...

Internal Career Site

Chat Lead

Houston, TX · On-site +1

... live agent conversations. This role plays a central part in the contact center's technology-forward future state, acting as a subject matter expert for chat-based guest engagement and supporting the ...

Windstar Cruises

Chat Lead

Houston, TX · On-site +1

... live agent conversations. This role plays a central part in the contact center's technology-forward future state, acting as a subject matter expert for chat-based guest engagement and supporting the ...

Sage Surfaces

Customer Service Representative

Conroe, TX · On-site

$13.75 - $18.50/hr

Associate degree or higherExperience with helpdesk or customer support platformsFamiliarity with live chat and social media support channelsBilingual speaking abilitiesJoin our office team today!

Windstar Cruises

International Lead

Houston, TX · On-site

$15.50 - $18.50/hr

Full-time position available to work remotely as long as you live in one of these states: AR, AZ ... chat support. * Other duties as assigned. Qualifications * 2+ years of experience in travel ...

Internal Career Site

International Lead

Houston, TX

$15.50 - $18.50/hr

Full-time position available to work remotely as long as you live in one of these states: AR, AZ ... chat support. * Other duties as assigned. Qualifications * 2+ years of experience in travel ...

Morley

Art Director (Remote - Texas)

Houston, TX · Remote

$115K - $121K/yr

... support, collateral and social media graphics * Translate conceptual and strategic business ideas ... Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com * Chat ...

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Airbnb Live Chat Support information

See Spring, TX salary details

$34

$59

$72

How much do airbnb live chat support jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for airbnb live chat support in Spring, TX is $59.90, according to ZipRecruiter salary data. Most workers in this role earn between $40.62 and $71.25 per hour, depending on experience, location, and employer.

What is an Airbnb Live Chat Support?

An Airbnb Live Chat Support job involves assisting guests and hosts in real time through chat. Support agents help resolve booking issues, answer policy-related questions, and provide guidance on Airbnb's platform. The role requires strong communication skills, problem-solving abilities, and a customer-focused approach. Agents may work remotely or in an office, depending on the company.

What are the typical responsibilities and daily tasks for someone in an Airbnb Live Chat Support role?

As an Airbnb Live Chat Support team member, your daily tasks typically include responding to guest and host inquiries, troubleshooting reservation or payment issues, and providing guidance on Airbnb policies via chat. You’ll often handle multiple conversations at once, requiring you to think quickly and address a range of topics efficiently. Collaboration with other support team members and escalation to specialized departments may also be part of your workload. Regular feedback from supervisors helps you continuously improve your customer service skills and stay updated on platform changes.

What are the key skills and qualifications needed to thrive in the Airbnb Live Chat Support position, and why are they important?

To thrive as an Airbnb Live Chat Support representative, you need strong written communication skills, problem-solving abilities, and customer service experience, often supported by a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk or Salesforce and basic knowledge of Airbnb's platform are commonly expected. Empathy, patience, and adaptability help you effectively resolve guest and host concerns in real time. These skills are crucial for maintaining customer satisfaction and upholding Airbnb’s reputation through efficient, high-quality support.

What cities near Spring, TX are hiring for Airbnb Live Chat Support jobs?

Cities near Spring, TX with the most Airbnb Live Chat Support job openings:

Airbnb Live Chat Support jobs near you
Infographic showing various Airbnb Live Chat Support job openings in Spring, TX as of August 2026, with employment types broken down into 85% Full Time, and 15% Contract. Highlights an 60% In-person, and 40% Remote job distribution, with an average salary of $124,584 per year, or $59.9 per hour.

Part-Time Box Office Support Representative

AEG

Houston, TX • On-site

$17.25 - $23.25/hr

Part-time

Re-posted 28 days ago

Job description

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
General Description:
The Part-Time Box Office Support Representative provides centralized guest assistance through phone, live chat, and designated event entrance locations. This role supports ticket sales, ticket troubleshooting, account assistance, and event information requests while helping ensure a seamless guest entry experience.
RESPONSIBILITIES include but are not limited to:
Guest Experience & Information Support
  • Serve as a welcoming and knowledgeable first point of contact for guests attending events.
  • Provide accurate event, venue, ticketing, and operational information through phone, live chat, and in-person interactions.
  • Deliver proactive guest assistance by answering questions, providing way-finding support, and helping guests navigate the venue.
  • Assist guests with locating entrances, seating areas, amenities, guest service locations, and event-related resources.
  • Create positive and memorable guest experiences through professional, friendly, and solution-oriented interactions.

Ticketing & Guest Resolution Support
  • Assist guests with ticket purchases, account access, and event admission inquiries.
  • Troubleshoot mobile ticketing issues include ticket transfers, QR code scanning, digital ticket delivery, and account login concerns.
  • Guide guests through ticket purchasing and account management processes.
  • Resolve common ticketing concerns while escalating complex issues to Box Office leadership when appropriate.
  • Assist guests with mobile applications, digital wallets, and ticket access technology.

Event Entrance & Venue Support
  • Support guest operations at designated venue entrances and guest assistance locations.
  • Provide directional assistance and venue wayfinding support to help guests efficiently navigate the arena.
  • Assist with crowd flow, guest inquiries, and operational support during high-volume entry periods.
  • Escort or direct guests to appropriate departments or service locations when advanced assistance is required.
  • Support venue-wide guest experience initiatives and event readiness efforts.

Communication & Operational Support
  • Maintain consistent communication with supervisors and department leadership regarding guest concerns and operational trends.
  • Document recurring guest issues, ticketing concerns, and opportunities for process improvement.
  • Assist with operational readiness and support initiatives that enhance the overall guest experience.
  • Maintain professionalism and adherence to departmental standards at all times.
  • Demonstrates our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork.

MINIMUM QUALIFICATIONS:
  • Experience working as an usher, guest services representative, event ambassador, concierge, front desk associate, receptionist, or venue attendant.
  • Experience providing guest wayfinding, traffic flow management, or crowd assistance in a live event environment.
  • Experience supporting venue entrances, guest service locations, registration desks, or information centers.
  • Experience assisting guests with mobile ticketing, account access, and event-related technology.
  • Familiarity with AXS or similar ticketing systems.
  • Ability to maintain a positive attitude and contribute to team morale through professionalism, collaboration, and constructive communication.
  • Ability to maintain a professional appearance and adhere to departmental dress code and grooming standards.
  • Ability to remain calm and professional while assisting guests in high-volume environments.
  • Must be available to work a minimum of 70% of scheduled events each month.
  • Flexible availability including evenings, weekends, and holidays.

PHYSICAL & MENTAL REQUIREMENTS:
  • The employee is regularly required to stand, sit, walk, use handle or feel, reach, stoop, kneel, crouch or crawl, communicate with others.
  • Ability to work in both office and event environments.
  • Ability to lift up to 20 pounds when necessary.
  • The vision requirement includes the ability to review written and electronic materials in both digital and physical format.
  • The employee must be able to transfer and move items for departmental needs.
  • The employee must be able to adjust to changing work hours and locations as needed in light of the strong focus on external communications and relationships.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
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About AEG

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1992

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