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Airbnb Customer Service Jobs in Raleigh, NC (NOW HIRING)

You will oversee reservations made through Landing's platform as well as OTA partners like Airbnb ... best customer experience in mind, and builds systems while using them. What you'll own

Hospitality Manager

Raleigh, NC · On-site

$55K - $75K/yr

You will oversee reservations made through Landing's platform as well as OTA partners like Airbnb ... best customer experience in mind, and builds systems while using them. What you'll own

Airbnb Customer Service information

See Raleigh, NC salary details

$9

$18

$26

How much do airbnb customer service jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for airbnb customer service in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What is an Airbnb customer service?

An Airbnb Customer Service job involves assisting guests and hosts with inquiries, resolving issues, and ensuring a smooth experience on the platform. Responsibilities may include handling booking concerns, payment disputes, account issues, and policy questions via chat, email, or phone. Strong communication and problem-solving skills are essential to provide efficient and friendly support.

What are the key skills and qualifications needed to thrive in the Airbnb customer service position?

To thrive as an Airbnb Customer Service professional, you need excellent communication skills, problem-solving abilities, and a strong customer-focused mindset, often supported by experience in hospitality or customer support roles. Familiarity with customer relationship management (CRM) systems, help desk software, and Airbnb's internal platforms is commonly required. Patience, empathy, and the ability to remain calm under pressure are essential soft skills that set top performers apart. These competencies are crucial for efficiently resolving guest and host inquiries while ensuring a positive experience and upholding Airbnb's reputation.

What are some of the typical challenges faced by Airbnb customer service representatives, and how are they supported in handling them?

Airbnb Customer Service representatives often encounter challenging situations, such as resolving disputes between guests and hosts, handling urgent booking issues, and addressing high-stress scenarios like last-minute cancellations. To support employees, Airbnb provides comprehensive training, ongoing access to knowledge bases, and escalation paths for complex cases. Team members frequently collaborate with supervisors and specialized departments to ensure issues are handled efficiently and in line with company policies. This supportive team environment helps representatives deliver high-quality service while maintaining a positive work-life balance.

Does Airbnb offer work from home?

Airbnb customer service roles often offer remote work options, allowing employees to perform their duties from home. These positions typically require strong communication skills and familiarity with customer support tools, and may involve flexible schedules. Availability of remote work can vary by role and location, so it's important to review specific job postings.

Is Airbnb customer service a remote job?

Airbnb customer service roles are often remote, allowing employees to work from home or other locations. These positions typically require strong communication skills and familiarity with customer support tools, and they may involve flexible or scheduled hours depending on the role and company needs.

What are the most commonly searched types of Airbnb Customer Service jobs in Raleigh, NC?

The most popular types of Airbnb Customer Service jobs in Raleigh, NC are:

What are popular job titles related to Airbnb Customer Service jobs in Raleigh, NC?

For Airbnb Customer Service jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Airbnb Customer Service jobs in Raleigh, NC look for?

The top searched job categories for Airbnb Customer Service jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Airbnb Customer Service jobs?

Cities near Raleigh, NC with the most Airbnb Customer Service job openings:

Infographic showing various Airbnb Customer Service job openings in Raleigh, NC as of August 2026, with employment types broken down into 61% Full Time, 33% Part Time, and 6% Contract. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $38,006 per year, or $18.3 per hour.

Residential & Airbnb Cleaners Wanted in Durham!

MaidThis

Durham, NC • On-site

$18 - $25/hr

Full-time, Part-time, Contractor

Re-posted 14 days ago


Job description

Are you tired of working long hours on a job you hate?
At MaidThis, we are looking for PROFESSIONAL RESIDENTIAL AND AIRBNB CLEANERS to join our rapidly growing company and help us provide clients with the best and most caring cleaning experience.
Our mission is to allow our members in our community (aka YOU!) to find the freedom you deserve. Whether it is a customer looking to have free time to do the things they love, or cleaners looking for financial freedom, we are in the business of decluttering lives.
But this is about you, who you are and what you want to accomplish in life.
You can change your life in 1 min by applying now.
Check out some of the benefits that domestic workers have:

Choose your clients: You are your own boss. We offer clients to you, and you can choose to accept/decline. You're an independent contractor.
Flexible Schedule:
You can decide what days and what hours to work. Don't miss important dates due to work anymore. You are in FULL CONTROL.
Competitive Pay:
Make anywhere from $18-$25/hour. Use that money to do what you love or save it for a rainy day, the decision is yours.
Positive work environment: Last but not least, we see you as who you are: A human being trying to be happy and make ends meet. We value the individuality of each of our team members and work our best to give a work environment that is not only comfortable but also inspires you to be the best version of yourself.
Sounds awesome, right?
It is awesome, but it is not for everyone. You must be a RESPONSIBLE person with a high standard of work and great communication. We are looking for professional residential cleaners who:

Show up on time
Deliver on promises
Provide outstanding customer service
Have a keen attention to detail
Work hard
Have a positive attitude
Does this sound like you? Do you feel you are ready for a better life with more fulfillment and control?
Then let's talk! To start your application process, all you need to do is apply through the link on this post. We will then contact you with some next steps towards your application.
APPLY NOW
Job Types: Full-time, Part-time, Contract
Pay: $18.00 - $25.00 per hour
Benefits:
Flexible schedule
Referral program
Schedule:
Shifts available 7 days a week
Work Location: On the road