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Ai Voice Agent Jobs (NOW HIRING)

This role involves working with state-of-the-art speech recognition, speech synthesis, voice streaming, and AI agent frameworks to create scalable voice solutions for customer service, sales, finance ...

This role involves working with state-of-the-art speech recognition, speech synthesis, voice streaming, and AI agent frameworks to create scalable voice solutions for customer service, sales, finance ...

We measure how effectively AI is applied to deliver results, and consistent, creative use of the ... Deepgram Voice Agent is a single, unified API that combines speech-to-text, LLM orchestration, and ...

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Ai Voice Agent information

What is the difference between Ai Voice Agent vs Customer Service Representative?

AspectAi Voice AgentCustomer Service Representative
Required CredentialsBasic technical training, AI and voice technology familiarityHigh school diploma or equivalent, customer service skills
Work EnvironmentCall centers, virtual platforms, AI-driven systemsCall centers, retail stores, office settings
Industry UsageTechnology, telecommunications, e-commerceRetail, banking, healthcare
Search & Comparison IntentAutomated voice solutions, AI customer supportHuman customer support, problem resolution

While Ai Voice Agents utilize AI technology to handle customer interactions automatically, Customer Service Representatives are human agents providing personalized support. Both roles are essential in customer service, but Ai Voice Agents focus on automation and efficiency, whereas Customer Service Reps offer human empathy and complex problem-solving.

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What are popular job titles related to Ai Voice Agent jobs?

For Ai Voice Agent jobs, the most frequently searched job titles are:

Infographic showing various Ai Voice Agent job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 62% Physical, 4% Hybrid, and 34% Remote job distribution.

Platform Technician - GenAI Voice Agent Configuration (Healthcare)

Remote

Saviance
IT Services • 201 - 500 employees

$15.25 - $20.25/hr

Full-time

Re-posted 16 days ago


Job description

Job Summary:
Saviance is a healthcare technology company seeking a Platform Technician to configure and support GenAI voice agent platforms for U.S.-based healthcare providers. The role focuses on deploying AI-driven voice workflows while ensuring compliance with healthcare regulations, particularly HIPAA.
Responsibilities:
• Configure and maintain GenAI voice agents and conversational workflows
• Customize prompts, intents, entities, and routing logic for healthcare use cases
• Integrate AI voice agents with call-center and contact-center systems
• Ensure HIPAA-compliant handling of PHI across prompts, logs, and integrations
• Test, monitor, and troubleshoot voice agent behavior in production
• Collaborate with U.S.-based product, operations, and compliance teams
Qualifications:
Required:
• Based in India with availability overlapping U.S. business hours
• STEM degree (Computer Science, Engineering, IT, Data Science, or related)
• Training or hands-on experience in AI, conversational AI, or LLM-based systems
• Experience with AI voice agents, conversational AI, or IVR platforms
• Experience in healthcare environments, especially call centers or patient access
• Strong understanding of PHI, HIPAA, and healthcare data sensitivity
• Experience configuring prompts, conversational flows, and integrations
• Detail-oriented, well-documented, and comfortable with configuration-driven systems
Preferred:
• Experience with healthcare voice automation platforms
• Familiarity with call-center KPIs (containment, transfer rate, CSAT)
• Exposure to LLM guardrails, prompt governance, or AI safety controls
Company:
Saviance is a modern consulting firm providing a variety of professional services to its clients in the US. Founded in 1999, the company is headquartered in Metuchen, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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About Saviance

Sourced by ZipRecruiter

Saviance is a modern consulting firm providing a variety of professional services to its clients in the US. We bring twenty three years of experience to the table. Our consultants are qualified experts and extremely talented. We understand the business behind the technology, and work with many of the top Fortune 100 companies and provide innovative, scalable, robust and secure solutions. At the forefront of the Staffing and IT Solutions industry, Saviance is certified by NMSDC as a Tier 1, Minority Business Enterprise (MBE) . We are a self- certified Small Business and self- certified Woman Owned Business committed to maximizing global workforce solutions on behalf of our clients, empowering businesses and talent through applied human intelligence. We are a Diversity Supplier with global reach specializing in a business services blend of talent, technology, and a relentless commitment to customer success. It’s our diversity that’s acts as a core component of our culture, our approach to business, and the opportunities we provide to our clients and our employees.

Industry

It services

Company size

201 - 500 Employees

Headquarters location

East Rutherford, NJ, US

Year founded

1999

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