Charlotte, NC · On-site
$55 - $60/hr
... AI bot into a live contact center • Experience with retention/loyalty program design (offers, save desks, win-back campaigns) • Google Cloud certification (Professional Cloud Architect or CCAI ...
Charlotte, NC · On-site
$55 - $60/hr
... AI bot into a live contact center • Experience with retention/loyalty program design (offers, save desks, win-back campaigns) • Google Cloud certification (Professional Cloud Architect or CCAI ...
Charlotte, NC · On-site
$55 - $60/hr
... AI bot into a live contact center • Experience with retention/loyalty program design (offers, save desks, win-back campaigns) • Google Cloud certification (Professional Cloud Architect or CCAI ...
Charlotte, NC · On-site
$55 - $60/hr
... AI bot into a live contact center • Experience with retention/loyalty program design (offers, save desks, win-back campaigns) • Google Cloud certification (Professional Cloud Architect or CCAI ...
Billings, MT · On-site
Familiarity with M365 Copilot features or similar AI bot/agent development tools (e.g. Azure AI services, cognitive services). Programming Skills: Proficiency in at least one programming or scripting ...
Billings, MT · On-site
Familiarity with M365 Copilot features or similar AI bot/agent development tools (e.g. Azure AI services, cognitive services). Programming Skills: Proficiency in at least one programming or scripting ...
$90K - $120K/yr
Familiarity with M365 Copilot features or similar AI bot/agent development tools (e.g. Azure AI services, cognitive services). * Programming Skills: Proficiency in at least one programming or ...
Quick apply
$90K - $120K/yr
Familiarity with M365 Copilot features or similar AI bot/agent development tools (e.g. Azure AI services, cognitive services). * Programming Skills: Proficiency in at least one programming or ...
$90K - $120K/yr
Familiarity with M365 Copilot features or similar AI bot/agent development tools (e.g. Azure AI services, cognitive services). * Programming Skills: Proficiency in at least one programming or ...
Quick apply
$90K - $120K/yr
Familiarity with M365 Copilot features or similar AI bot/agent development tools (e.g. Azure AI services, cognitive services). * Programming Skills: Proficiency in at least one programming or ...
Seattle, WA · On-site
... AI bot/agent development tools (e.g. Azure AI services, cognitive services). • Proficiency in at least one programming or scripting language (such as Python, C#, or JavaScript) to extend and ...
Seattle, WA · On-site
... AI bot/agent development tools (e.g. Azure AI services, cognitive services). • Proficiency in at least one programming or scripting language (such as Python, C#, or JavaScript) to extend and ...
$90K - $120K/yr
Familiarity with M365 Copilot features or similar AI bot/agent development tools (e.g. Azure AI services, cognitive services). * Programming Skills: Proficiency in at least one programming or ...
Quick apply
$90K - $120K/yr
Familiarity with M365 Copilot features or similar AI bot/agent development tools (e.g. Azure AI services, cognitive services). * Programming Skills: Proficiency in at least one programming or ...
$120K - $140K/yr
As part of our growing AI/ML division, you will work closely with product managers, data scientists ... Architect and implement robust voice bot solutions that operate effectively across phone-based IVR ...
$120K - $140K/yr
As part of our growing AI/ML division, you will work closely with product managers, data scientists ... Architect and implement robust voice bot solutions that operate effectively across phone-based IVR ...
Austin, TX · Remote
$140K - $160K/yr
Developing and enhancing conversational chat bot solutions in relation to Cognigy and NICE Proactive AI Agent for client implementation projects. * Work as a member of the TTEC Digital project team ...
Quick apply
Austin, TX · Remote
$140K - $160K/yr
Developing and enhancing conversational chat bot solutions in relation to Cognigy and NICE Proactive AI Agent for client implementation projects. * Work as a member of the TTEC Digital project team ...
Lincolnshire, IL · On-site
$58 - $71.75/hr
... Azure Open AI, SOAP, REST, and JSON technologies. • Skilled in operating within PaaS/SaaS ... bot framework chatbot experience. • Demonstrated experience with NodeJS, Python JavaScript, Ajax ...
Lincolnshire, IL · On-site
$58 - $71.75/hr
... Azure Open AI, SOAP, REST, and JSON technologies. • Skilled in operating within PaaS/SaaS ... bot framework chatbot experience. • Demonstrated experience with NodeJS, Python JavaScript, Ajax ...
Missoula, MT · On-site
... AI bot/agent development tools (e.g. Azure AI services, cognitive services). • Proficiency in at least one programming or scripting language (such as Python, C#, or JavaScript) to extend and ...
Missoula, MT · On-site
... AI bot/agent development tools (e.g. Azure AI services, cognitive services). • Proficiency in at least one programming or scripting language (such as Python, C#, or JavaScript) to extend and ...
Minneapolis, MN · On-site
... AI bot/agent development tools (e.g. Azure AI services, cognitive services). • Proficiency in at least one programming or scripting language (such as Python, C#, or JavaScript) to extend and ...
Minneapolis, MN · On-site
... AI bot/agent development tools (e.g. Azure AI services, cognitive services). • Proficiency in at least one programming or scripting language (such as Python, C#, or JavaScript) to extend and ...
$90K - $120K/yr
Familiarity with M365 Copilot features or similar AI bot/agent development tools (e.g. Azure AI services, cognitive services). * Programming Skills: Proficiency in at least one programming or ...
Quick apply
$90K - $120K/yr
Familiarity with M365 Copilot features or similar AI bot/agent development tools (e.g. Azure AI services, cognitive services). * Programming Skills: Proficiency in at least one programming or ...
Familiarity with M365 Copilot features or similar AI bot/agent development tools (e.g. Azure AI services, cognitive services). Programming Skills: Proficiency in at least one programming or scripting ...
Familiarity with M365 Copilot features or similar AI bot/agent development tools (e.g. Azure AI services, cognitive services). Programming Skills: Proficiency in at least one programming or scripting ...
$90K - $120K/yr
Familiarity with M365 Copilot features or similar AI bot/agent development tools (e.g. Azure AI services, cognitive services). * Programming Skills: Proficiency in at least one programming or ...
Quick apply
$90K - $120K/yr
Familiarity with M365 Copilot features or similar AI bot/agent development tools (e.g. Azure AI services, cognitive services). * Programming Skills: Proficiency in at least one programming or ...
Minneapolis, MN · On-site
Familiarity with M365 Copilot features or similar AI bot/agent development tools (e.g. Azure AI services, cognitive services). Programming Skills: Proficiency in at least one programming or scripting ...
Minneapolis, MN · On-site
Familiarity with M365 Copilot features or similar AI bot/agent development tools (e.g. Azure AI services, cognitive services). Programming Skills: Proficiency in at least one programming or scripting ...
Bozeman, MT · On-site
Familiarity with M365 Copilot features or similar AI bot/agent development tools (e.g. Azure AI services, cognitive services). Programming Skills: Proficiency in at least one programming or scripting ...
Bozeman, MT · On-site
Familiarity with M365 Copilot features or similar AI bot/agent development tools (e.g. Azure AI services, cognitive services). Programming Skills: Proficiency in at least one programming or scripting ...
Portland, OR · On-site
Familiarity with M365 Copilot features or similar AI bot/agent development tools (e.g. Azure AI services, cognitive services). Programming Skills: Proficiency in at least one programming or scripting ...
Portland, OR · On-site
Familiarity with M365 Copilot features or similar AI bot/agent development tools (e.g. Azure AI services, cognitive services). Programming Skills: Proficiency in at least one programming or scripting ...
Seattle, WA · On-site
$90K - $120K/yr
Familiarity with M365 Copilot features or similar AI bot/agent development tools (e.g. Azure AI services, cognitive services). • Programming Skills: Proficiency in at least one programming or ...
Seattle, WA · On-site
$90K - $120K/yr
Familiarity with M365 Copilot features or similar AI bot/agent development tools (e.g. Azure AI services, cognitive services). • Programming Skills: Proficiency in at least one programming or ...
Helena, MT · On-site
Familiarity with M365 Copilot features or similar AI bot/agent development tools (e.g. Azure AI services, cognitive services). Programming Skills: Proficiency in at least one programming or scripting ...
Helena, MT · On-site
Familiarity with M365 Copilot features or similar AI bot/agent development tools (e.g. Azure AI services, cognitive services). Programming Skills: Proficiency in at least one programming or scripting ...
$24.5K - $35.9K
2% of jobs
$35.9K - $47.3K
0% of jobs
$47.3K - $58.7K
0% of jobs
$58.7K - $70.1K
1% of jobs
$70.1K - $81.5K
4% of jobs
$81.5K - $93K
8% of jobs
$98.5K is the 25th percentile. Wages below this are outliers.
$93K - $104.4K
20% of jobs
The median wage is $113.6K / yr.
$104.4K - $115.8K
19% of jobs
$115.8K - $127.2K
19% of jobs
$129.1K is the 75th percentile. Wages above this are outliers.
$127.2K - $138.6K
16% of jobs
$138.6K - $150K
11% of jobs
$24.5K
$114K
$150K
For Ai Bot jobs, the most frequently searched job titles are:
Charlotte, NC • On-site
$55 - $60/hr
Other
Re-posted 28 days ago
Location: Charlotte NC
Type: Contract W2
Rate: $55-$60/hr on W2
Role SummaryWe're looking for a seasoned Program Manager to lead the end-to-end delivery of a customer retention agent built on Google's Contact Center AI (CCAI) / Dialogflow CX platform. This is a cross-functional program spanning conversational design, engineering, data, and CX operations — you'll own scope, timeline, risk, and stakeholder alignment from discovery through production launch and scale.
Key Responsibilities• Own the program roadmap, milestones, and delivery cadence for the retention agent build (discovery → design → build → pilot → GA)
• Coordinate cross-functional squads: conversational designers, Dialogflow CX/CCAI engineers, data/ML teams, QA, and contact center operations
• Manage vendor/SI relationships if a systems integrator or Google Cloud partner is involved
• Define and track program KPIs (containment rate, retention lift, deflection rate, CSAT/NPS impact, AHT reduction)
• Run governance: steering committee updates, RAID logs, budget tracking, and change management
• Drive integration planning across CRM, telephony/CCaaS, billing, and retention-offer systems
• Manage phased rollout strategy (pilot cohort → regional → full production) and post-launch optimization cycles
• Escalate and resolve cross-team blockers; manage dependencies between engineering, data privacy/compliance, and business stakeholders
Required Qualifications• 10+ years of program/project management experience, including 3+ years managing AI/conversational AI, CX, or contact-center technology programs
• Hands-on program delivery experience with Genesys Cloud CX (or comparable enterprise contact-center platform) environments
• Working knowledge of Google Cloud Contact Center AI (CCAI) / Dialogflow CX, or strong aptitude to ramp quickly on the platform
• Proven experience managing customer retention, churn-reduction, or customer experience transformation initiatives
• Strong stakeholder management skills — comfortable presenting to VP/C-level sponsors and running working sessions with engineers
• Experience with Agile/Scrum and hybrid delivery models; PMP, PgMP, or SAFe certification a plus
• Familiarity with CRM (Salesforce/ServiceNow), telephony integrations, and data privacy considerations (PCI, PII) in contact center contexts
Nice to Have• Prior experience specifically launching a virtual agent / conversational AI bot into a live contact center
• Experience with retention/loyalty program design (offers, save desks, win-back campaigns)
• Google Cloud certification (Professional Cloud Architect or CCAI-specific training)
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
Sourced by ZipRecruiter
Diverse Lynx, based in Princeton, NJ, US, is a reputable company in the Information Technology sector. The firm, as reflected through its website diverselynx.com, specializes in delivering comprehensive IT solutions. These solutions range from IT consulting to robust digital transformation strategies, IT staffing, and full-time placements services. The company was established in 2008, and it prides itself on providing simplified, efficient technology solutions designed to meet the unique needs of each client.
It services
51 - 200 Employees
Princeton, NJ, US
2002
