Job Summary:
Agri Supply is seeking an IT Support Generalist to provide technical support for the organization. The role involves troubleshooting issues with networks, hardware, and software, managing user accounts, and maintaining security solutions.
Responsibilities:
โข Provide technical support for the entire organization.
โข Leverage analysis techniques to understand and identify the cause of issues with networks, hardware, system configurations, software, and permissions. Apply knowledge to troubleshoot and resolve issues.
โข Set up, install, and configure new workstations, user profiles, and accounts.
โข Assist in the maintenance and monitoring of server hardware and software, including physical and virtual servers.
โข Manage user accounts, passwords, and permissions within Active Directory and Google Workspace.
โข Perform routine preventative maintenance on all computer system equipment.
โข Performs system support activities including system monitoring, performance tuning, backup/recovery, and system maintenance.
โข Analyze data and import logs to resolve issues with integrations between systems.
โข Actively participate in upgrades, patches, and other remediation steps to address vulnerabilities in regards to cyber security.
โข Respond to and investigate security incidents, ensuring proper documentation and resolution.
โข Monitor, and maintain security solutions (e.g.,endpoint protection, vulnerability scanning)
โข Troubleshooting technical issues and ensuring the stability of applications.
โข Providing technical support and training to end-users.
โข Maintaining documentation related to network, application, and integration support and configurations.
โข Updates and organizes system inventory and technology assets.
โข Set up and support audio/visual needs and video conferences.
โข Orders IT supplies to acquire or replenish inventory or fulfill repair requests.
โข Any and all other duties assigned by management.
Qualifications:
Required:
โข Associateโs degree (A.A.) or its equivalent
โข Two or more years of experience in the field or in a related area.
โข Strong attention to detail and sound analytical skills
โข Advanced experience with personal computers that includes Windows software, spreadsheet capabilities and Internet knowledge.
Preferred:
โข Understanding of technology needs in a retail environment
โข Familiarity and knowledge of google workspace
โข Experience troubleshooting phone systems and call flows
โข Experience with system integrations, data transforms, and troubleshooting import failures.
Company:
Agri Supply supplies the parts, tools, and accessories for maintaining farm, tractor, lawn, and garden. Founded in 1962, the company is headquartered in Garner, USA, with a team of 201-500 employees. The company is currently Growth Stage.