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Agm In Training information

What is an AGM in Training?

An AGM in Training, or Assistant General Manager in Training, is an entry-level management position designed to prepare individuals for the role of Assistant General Manager. This program typically involves hands-on learning in various aspects of business operations, including leadership, customer service, financial management, and team supervision. Trainees work closely with experienced managers to develop the skills necessary to oversee daily operations and staff. Upon successful completion, they may be promoted to an Assistant General Manager role within the organization.

What are the key skills and qualifications needed to thrive as an AGM in Training?

To thrive as an AGM In Training (Assistant General Manager In Training), you need a solid background in management principles, customer service, and business operations, often supported by a bachelor's degree in business or hospitality. Familiarity with point-of-sale (POS) systems, scheduling software, and inventory management tools is typically required. Strong leadership, problem-solving abilities, and effective communication are standout soft skills that contribute to team motivation and operational excellence. These skills and qualities are crucial for ensuring smooth daily operations, driving team performance, and preparing for advancement to higher management roles.

What are some common challenges faced by an AGM in Training, and how can they be overcome?

As an AGM in Training, one common challenge is balancing hands-on learning with the responsibility of supporting day-to-day operations. Trainees often need to quickly adapt to new systems and management styles while building rapport with staff and upper management. Effective communication and a willingness to ask questions are key to overcoming these hurdles. Additionally, proactively seeking feedback and embracing a collaborative attitude can help AGMs in Training successfully transition into leadership roles.

What is the difference between Agm In Training vs Assistant General Manager?

AspectAgm In TrainingAssistant General Manager
CredentialsRelevant management or hospitality certifications, on-the-job trainingSimilar certifications, more experience required
Work EnvironmentTraining period, supervised, entry-level management tasksFull managerial responsibilities, overseeing staff and operations
Employer UsageUsed for developing future managers in hotels/restaurantsEstablished managerial role with full responsibilities

The main difference is that an Agm In Training is a developmental role focused on gaining experience and training for future managerial positions, while an Assistant General Manager is a fully responsible managerial role overseeing daily operations. The training position prepares individuals for the responsibilities of an Assistant General Manager.

How do you become an AGM in training?

To become an AGM in training, candidates typically need relevant experience in retail or hospitality management, strong leadership skills, and often complete a company-specific training program. Developing knowledge of operational procedures, customer service, and team management is essential, and some roles may require a relevant qualification or certification.

What cities in New York are hiring for Agm In Training jobs?

Cities in New York with the most Agm In Training job openings:

Agm In Training jobs near you

Assistant General Manager in Training

New York Sports Clubs

Hicksville, NY • On-site

Full-time

PTO

Re-posted 7 days ago

Job description

New York Sports Club and our family of brands is a long-standing, dynamic fitness club brand with locations in the Northeast. We consider ourselves your local neighborhood gym! It is our goal to provide our members with fitness results, positive change and personal connections through innovative programming and knowledgeable staff. Our mission is to "Improve Lives Through Fitness". Our success comes from continuously modeling and promoting the mission, values, and guiding principles with pride and integrity.

ROLES AND RESPONSIBILITIES

The Assistant General Manager (AGM) is a non-exempt position. The AGM, in partnership and support of the General Manager (GM), ensures the efficient and effective operation of their club with a focus on driving net revenue gain through net membership gain, steady increase of average dues, and ancillary growth. The AGM does not have direct reports.The GM will be responsible for the performance management of all club positions. The AGM will assist in the development of the club employees. The AGM will support in managing all elements of the club's profit and loss statements and ensure consistent execution of the management daily workflow. Below is a list of responsibilities that identify success in the role as an Assistant General Manager, additional duties may be assigned.

PERFORMANCE MANAGEMENT

  • Hold yourself and your team accountable to high standards of operational excellence.
  • Support team development through coaching in the moment opportunities to provide helpful guidance and feedback in order to drive profitability through sales and key performance indicators.
  • Assist in the assessment of employee performance and provide ongoing and constructive feedback in a timely manner, focusing on internal development.
  • Ability to have courageous conversations while handling the discipline of employees as needed and in accordance with company policy.
  • Develop and establish rapport with fellow employees utilizing a situational leadership mentality.

SALES ANALYSIS AND RESULTS

  • Support the GM in achieving club revenue plans, including EBITDA, net member gain, and net electronic funds transfer (EFT), through reviewing operational reports and records, and monitoring club profitability.
  • Work with GM to review and analyze club sales on a daily/weekly/monthly basis. Use data to project sales, determine profitability, and set revenue/retention goals.
  • In partnership with the GM, assess new business opportunities utilizing reports and other Company provided resources to execute a successful business strategy.
  • Evaluate market trends and partner with GM to strategize and implement innovations that improve sales, productivity, and profit.

EMPLOYEE RECRUITMENT AND DEVELOPMENT

  • Own the recruitment, training, and development of qualified club personnel to a standard of excellence in conjunction with the GM, by utilizing the resources provided by NYSC (i.e., NYSC-U ClubConnect, etc.).
  • Onboard new employees utilizing proper immersion plans to ensure clear expectations while setting them up for success.
  • Create an open environment where employees are empowered to ask questions and continue to progress along their Learning Journey.
  • Identify opportunities for improvement through implementing trainings, strategies, policies, goals, and other resources to maximize productivity and morale.
  • Set direct and clear SMART goals for self and team.
  • Support the GM with sourcing, interviewing, and qualifying applicants in a timely manner leveraging UKG Ready and internal/external resources available.

LEADERSHIP

  • Continuously model and promote the NYSC mission and values with pride and integrity.
  • Promote the creation of a results-driven culture by setting clear expectations, holding employees accountable, and setting goals that focus on key drivers for success.
  • Lead by example, always approaching your work with our core values and the mentality of a service-based leader.
  • Be a hands-on manager by spending time on the floor interacting in a positive and engaging fashion with employees, members, and guests.
  • Exhibit the ability to inspire cooperation, mold opinion, and influence behavior by utilizing a business acumen mentality.

CLUB OPERATIONS

  • Confirm that Member Experience Walkthroughs (MEW) and Figure 8's are completed daily to ensure all customer-facing issues are dealt with in a timely basis.
  • Review and adhere to all NYSC documents including but not limited to policies and procedures, employee handbook, state supplement, codes of conduct, etc.
  • Schedule and direct regular meetings and events to share information, set and review goals, increase morale, and review business processes in absence of the GM.
  • Inspect clubs to ensure that adequate security exists and that physical facilities comply with safety and environmental codes and ordinances.
  • Partner with GM to resolve any incidents as needed.
  • Support the GM to increase sales/KPIs and minimize operating expenses by driving all revenue departments, staffing support, expense control, facility management, and customer service.
  • Drive membership sales to exceed last year's results and achieve targets.
  • Maintain an acute awareness for all loss prevention matters (i.e., emergency doors locked, alarms functional).
  • Foster outreach activities to enhance community involvement.
  • Ensure a consistently clean club and a friendly/inviting customer experience.
  • Perform all basic system transactions pertaining to member enrollment/retention/cancellations.
  • Organize and supervise the work and schedules of the club team in absence of GM.
  • Ensure a 24/7/365 clean and presentable club and a friendly/inviting customer experience.

CUSTOMER SERVICE

  • Support the development of a customer service culture and mindset to achieve an exceptional customer experience.
  • Promote, maintain, and protect the customer experience by empowering employees to create an excellent customer service experience.

COMMUNICATION

  • Maintain open and effective communication with employees, supervisors, and peers by communicating and explaining new directives, policies, and/or procedures.
  • Professionally collaborate with, and communicate all information to, club team and corporate personnel, as well as members and guests, through all permissible media (i.e., e-mail, telephone, social media).

PRODUCT KNOWLEDGE

  • Maintain knowledge of market, competition, best practices, and trends in sales techniques and strategies.
  • Maintain an active lifestyle and passion for fitness.
  • Educate club team on the principles of the brand by being a brand ambassador and ensuring brand consistency.

PROBLEM SOLVING

  • Work with the GM to resolve issues that affect the service, efficiency, and productivity of the club.
  • Resolve customer complaints by providing customer service-focused solutions to members in a timely manner.
  • Partner with management team to identify and remove barriers to driving results.
  • Effectively manage conflict, appropriately escalating and de-escalating as necessary to provide win-win solutions for both employees and members/guests.

REQUIRED SKILLS AND ABILITIES

  • Excellent business acumen skills (i.e., supervisory, leadership, analytical, decision-making, problem-solving).
  • A sense of urgency regarding customer service and sales results, with proven negotiation skills.
  • Superior managerial, communication, and interpersonal skills, with an emphasis in English.
  • Highly organized with a detail-orientation and proven follow-up skills.
  • Ability to work independently, prioritize responsibilities and multi-task with an appropriate level of urgency.
  • Demonstrated competence in the implementation of business strategies, using sound business judgment and innovative solutions, taking into consideration both the business, employees, and member/guest needs.
  • Excellent math skills to conduct data analysis and analyze Profit and Loss statements.
  • Thorough understanding of the company's products and services, and those of immediate competitors in the surrounding market.

EDUCATION AND EXPERIENCE

  • 2-3 years of management/supervisory experience in a fitness, hospitality, or retail environment, including direct experience in profit and loss management, revenue generation, staffing/recruiting, and employee onboarding/retention/development.
  • Bachelor's degree in business, sales, marketing, finance, or a related field preferred, but not necessary.
  • Comfortable leading outreach and referral activities that will generate leads, contacts, and appointments.
  • Successful track record of working in a team-oriented environment.
  • Ability to handle challenging member issues with patience, tact, and the utmost professionalism.
  • Child & Adult AED/CPR certified.
  • Prior experience with a CRM, LMS, UKG Ready, and Microsoft Office is a plus.

PHYSICAL REQUIREMENTS

  • Prolonged periods of sitting at a desk and working on a computer.
  • Physical demands include ability to lift up to 20 pounds with or without reasonable accommodations, walk through all areas of the club, climbing stairs (where applicable), and bending and lifting (e.g., picking up towels, restacking weights, moving equipment as needed). The company reserves the right to change them as business needs require and that jobs may require other tasks as assigned to the employees by the company.

SCHEDULING REQUIREMENTS

Due to the nature of the business, NYSC has specific scheduling guidelines for this position.

  • Employees are required to work the last day of the month. NYSC does not authorize vacation time in January.
  • Ability to work days, nights, holidays, and weekends according to the needs of the business.
  • This position has a rotating schedule with opening and closing hours, weekday and weekend shifts and is subject to change based on the needs of the business.
  • Prescribed Rotating Schedule Requirement: This role operates on a prescribed rotating A Week / B Week schedule that is essential for effective business planning and team coverage. Candidates must be able to consistently work the scheduled days and hours as outlined.
  • Schedule Variability Notice: While schedules are prescribed, they may be adjusted as needed due to training, business and operational requirements, including temporary changes to club hours, coverage needs, or vacancies.
  • Full-Time Position: This is a full-time role scheduled for 40 hours per week, typically worked as 9-hour days including a 1-hour unpaid break. Start and end times may vary slightly based on actual club operating hours. Club operating hours are available on our company website.
  • Assistant General Manager Position Schedule
    • A Week
      • Monday-Tuesday: 11:00 AM - 8:00 PM
      • Wednesday: 9:00 AM - 6:00 PM
      • Thursday: 10:00 AM - 7:00 PM
      • Friday & Saturday: Off
      • Sunday: 8:00 AM - 5:00 PM
    • B Week
      • Monday-Thursday: 9:00 AM - 6:00 PM
      • Friday: Off
      • Saturday: 8:00 AM - 5:00 PM
      • Sunday: Off

JOIN OUR TALENT COMMUNITY

At NYSC, we'realways looking for passionate, talented individuals to join our team. Many of our job postings areevergreen positions, allowing us to connect with exceptional candidates for opportunities that may be available now orin the near future.If your skills and experience are a match, a member of our recruiting team will reach out as opportunities become available. We encourage you to apply and stay connected with us!

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