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Agent Success Manager Jobs in California (NOW HIRING)

Compass

Customer Success Manager

Los Angeles, CA · On-site

$28 - $31/hr

As a Customer Success Manager, you are the first person our customers meet when they join Compass ... Serve as a mentor to Agent Experience Coordinator(s) by being available for questions and managing ...

Descope

Customer Success Manager

Los Altos, CA · On-site

... MCP/AI agent authentication without writing custom code. Descope is trusted by over 1000 ... As our Scaled Customer Success Manager, you'll help build and scale the programs, processes, and ...

Descope

Customer Success Manager

Los Altos, CA · On-site

... MCP/AI agent authentication without writing custom code. Descope is trusted by over 1000 ... As our Scaled Customer Success Manager, you'll help build and scale the programs, processes, and ...

Descope

Customer Success Manager

Los Altos, CA · On-site

... MCP/AI agent authentication without writing custom code. Descope is trusted by over 1000 ... As our Scaled Customer Success Manager, you'll help build and scale the programs, processes, and ...

Compass

Customer Success Manager

Los Angeles, CA · On-site

$28 - $31/hr

As a Customer Success Manager, you are the first person our customers meet when they join Compass ... Serve as a mentor to Agent Experience Coordinator(s) by being available for questions and managing ...

Compass

Customer Success Manager

Los Angeles, CA · On-site

$28 - $31/hr

As a Customer Success Manager, you are the first person our customers meet when they join Compass ... Serve as a mentor to Agent Experience Coordinator(s) by being available for questions and managing ...

Augment CXM

Customer Success Manager

San Francisco, CA · On-site

... in agent efficiency, a 44% increase sales conversion rates, and a 40% growth in customer ... Experienced: 5+ years in customer success roles, preferably managing Fortune 500 clients. Bachelor ...

Magnitude

Customer Success Manager

San Francisco, CA · On-site

$90 - $120/hr

About Magnitude Magnitude (formerly Archer Faris) is pioneering the world's first 100% multi-agent ... Success Manager at Magnitude, you are passionate about and have a world-class track record of ...

Augment CXM

Customer Success Manager

San Francisco, CA · On-site

... in agent efficiency, a 44% increase sales conversion rates, and a 40% growth in customer ... Experienced: 5+ years in customer success roles, preferably managing Fortune 500 clients. Bachelor ...

Serval Inc

Deployment Success Manager

San Francisco, CA · On-site

$150K - $220K/yr

About the team The Agent Deployment team is a customer-facing technical team, central to how Serval ... Deployment Success Managers own each customer's long-term success, building the systems and motions ...

Serval

Deployment Success Manager

San Francisco, CA · On-site

$80 - $120/hr

About the team The Agent Deployment team is a customer-facing technical team, central to how Serval ... Deployment Success Managers own each customer's long-term success, building the systems and motions ...

Opus

Customer Success Manager

Mountain View, CA · On-site

$120 - $190/hr

OpusClip is the world's No.1 AI video agent, built for authenticity on social media. We envision a ... About the Role We are looking for a commercially minded Customer Success Manager to own the ...

Serval, Inc.

Deployment Success Manager

San Francisco, CA · On-site

$120 - $180/hr

About the team The Agent Deployment team is a customer-facing technical team, central to how Serval ... Deployment Success Managers own each customer's long-term success, building the systems and motions ...

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Agent Success Manager information

What does an agent success manager do?

An Agent Success Manager is responsible for supporting and enabling agents—often in real estate, insurance, or sales—to achieve their goals and maximize performance. They provide training, resources, and guidance to help agents succeed, as well as monitor progress and offer feedback. By acting as a liaison between agents and the company, they ensure agents have the tools and support necessary for high productivity and job satisfaction.

What are some common challenges faced by agent success managers, and how can they be addressed?

Agent Success Managers often face the challenge of balancing the needs of multiple agents while meeting company objectives. Navigating varied agent personalities, performance levels, and adapting coaching methods to suit individual learning styles are common hurdles. Effective communication, strong organizational skills, and a proactive approach to problem-solving are key to overcoming these challenges. Regular feedback sessions and leveraging data analytics can also help identify areas for improvement and tailor support to each agent's needs.

What are the key skills and qualifications needed to thrive as an agent success manager, and why are they important?

To thrive as an Agent Success Manager, you need a strong background in sales, customer service, and agent training, often supported by experience in real estate or call center environments. Familiarity with CRM platforms, performance tracking tools, and onboarding systems is typically required. Exceptional interpersonal skills, coaching ability, and problem-solving set successful candidates apart. These skills are crucial for effectively supporting agents, driving their performance, and ensuring organizational growth.

What is the difference between Agent Success Manager vs Customer Success Manager?

AspectAgent Success ManagerCustomer Success Manager
Primary FocusSupporting and optimizing agent performanceEnsuring overall customer satisfaction and retention
Work EnvironmentContact centers, sales teams, or support agentsAcross various industries, including SaaS, finance, and tech
Required CredentialsExperience in customer support, sales, or training; often certifications in CRM or support toolsBackground in customer success, account management, or client relations; certifications in customer success or CRM systems

While both roles focus on improving client or user experiences, the Agent Success Manager primarily supports agents or support teams to enhance their performance, whereas the Customer Success Manager works directly with clients to ensure their satisfaction and retention. The roles often overlap in skills but differ in their target audiences and daily responsibilities.

What are popular job titles related to Agent Success Manager jobs in California?

For Agent Success Manager jobs in California, the most frequently searched job titles are:

What job categories do people searching Agent Success Manager jobs in California look for?

The top searched job categories for Agent Success Manager jobs in California are:

What cities in California are hiring for Agent Success Manager jobs?

Cities in California with the most Agent Success Manager job openings:

Agent Success Manager jobs near you

Customer Success Manager

Compass

Los Angeles, CA • On-site

$28 - $31/hr

Full-time

Posted 27 days ago

Compass Real Estate rating

9.3

Company rating: 9.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

5th of 205 rated real estate companies

Job description

As a Customer Success Manager, you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with everything including but not limited to understanding Compass, training on our tools and programs, assisting with marketing requests, and more. You are passionate about your customers and delivering a world class experience.

Please note: this role is 100% in-office in our Brentwood, CA office (11601 Wilshire Blvd).

At Compass You Will:

  • Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings
  • Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions
  • Provide essential marketing support by answering questions, creating collateral from templates including listing presentations and postcards, and being the liaison to marketing specialists for more complex support requests
  • Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass
  • Support ongoing projects such as new office openings, national initiatives, and new Expansion/M&A activity
  • Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent
  • Serve as a mentor to Agent Experience Coordinator(s) by being available for questions and managing escalations

What We're Looking For:

  • 2-3 years of experience in customer service, training, office management, hospitality, or operations
  • Previous experience in real estate a plus
  • Previous experience with live or virtual training a plus
  • Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
  • Passion for supporting and serving agents trying to grow their businesses
  • The ability to establish credibility with key agent decision-makers and influencers
  • Great listening skills, connects well with others, and is empathetic of the customer's pain points
  • A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
  • Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
  • Skilled communicator with great interpersonal skills, ability to build and manage relationships
  • Meticulous attention to detail, highly organized
  • Strong creative writing skills and eye for design
  • Ability to work in the office during standard operating hours
  • Ability to lift up to 25 lbs

Compensation: The expected base pay for this position is $28.00 - $31.00 per per hour. This range reflects our good-faith estimate of what we intend to offer for this role at the time of posting. Final offers within this range will depend on job-related factors such as experience, skills, and internal equity. Additional compensation elements, such as bonuses, commissions, or equity grants, may be available, along with a full benefits program. We remain committed to fair pay practices and compliance with all California transparency requirements.

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