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Agent Service Representative Jobs in Washington, DC

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Agent Service Representative information

Can I work in a call center without experience?

Agent Service Representative roles in call centers often do not require prior experience, as training is typically provided to develop necessary communication and customer service skills. Employers may look for strong interpersonal abilities, a positive attitude, and basic computer skills, making entry-level positions accessible to those new to the field.

What are the top 3 skills of an agent service representative?

Agent service representatives need strong communication skills to effectively assist customers and resolve issues. They also require problem-solving abilities to handle diverse inquiries and technical proficiency with customer service tools. Additionally, patience and empathy are essential for maintaining positive interactions and ensuring customer satisfaction.
Agent Service Representative jobs near you

Customer Service Representative - State Farm Agent Team Member

Germantown, MD • On-site

Miguel Malca - State Farm Agent
See more jobs at Miguel Malca - State Farm Agentexternal

$40K - $50K/yr

Other

Re-posted 22 days ago

Job description

Customer Service Representative - State Farm Agent Team Member

As a Customer Service Representative - State Farm Agent Team Member with Miguel Malca - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

  • Answer customer inquiries and provide policy information.
  • Assist customers with policy changes and updates.
  • Process insurance claims and follow up with customers.
  • Maintain accurate records of customer interactions.

Qualifications:

  • Communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Previous customer service experience preferred.
  • Bilingual Spanish (required).

Compensation: $40,000.00 - $50,000.00 per year

Our team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Germantown, MD and help customers with their insurance and financial services needs, including:

  • Auto insurance
  • Home insurance
  • Life insurance
  • Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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