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Agent Satisfaction Client Jobs (NOW HIRING)

Client Care Specialist

$17.50 - $23/hr

The Client Care Specialist spends most of their time listening to customer concerns and troubleshooting to solve problems to ensure agent satisfaction while keeping the goals of the company in mind.

Partner with Director of Operations and senior Compass leadership to monitor agent satisfaction and ... A. or B.S. degree * 3-5 years in client success or relationship management * 1-2 years of team ...

... agent satisfaction and long-term engagement • Support agents with marketing collateral and help ... team's contact and client database • Expand and scale your team's presence within the ...

Collaborate with leadership on strategies to improve agent satisfaction and long-term engagement ... Maintain and organize your team's contact and client database * Expand and scale your team ...

Continual focus on quality of agent engagement, agent satisfaction, call mechanics, quality interactions with voice and digital interactions, all to influence top performance for client contracts. To ...

New

$120K - $159K/yr

This work directly drives agent efficiency and deeper client loyalty, ultimately leading to ... agent satisfaction. * Develop Robust Integrations: Partner closely with backend engineers to ...

Insurance Agent

Apex, NC · On-site

$75K - $105K/yr

Maintain all client records * Provide continual service by processing insurance renewals and ... Track insurance claims to ensure the satisfaction of all parties * Distribute policy funds after a ...

Insurance Agent

Austell, GA · On-site

$303K/yr

Build and maintain long-term client relationships. * Promote Alfa's comprehensive range of ... Alfa ® is known for its superior customer service and boasts 94% claims satisfaction. Since its ...

Insurance Agent

Asheboro, NC · On-site

$75K - $105K/yr

Maintain all client records * Provide continual service by processing insurance renewals and ... Track insurance claims to ensure the satisfaction of all parties * Distribute policy funds after a ...

Insurance Agent

Aberdeen, NC · On-site

$75K - $90K/yr

Maintain all client records * Provide continual service by processing insurance renewals and ... Track insurance claims to ensure the satisfaction of all parties * Distribute policy funds after a ...

Insurance Agent

Glen Allen, VA · On-site

$75K - $105K/yr

Maintain all client records * Provide continual service by processing insurance renewals and ... Track insurance claims to ensure the satisfaction of all parties * Distribute policy funds after a ...

Insurance Agent

Cameron, NC · On-site

$75K - $90K/yr

Maintain all client records * Provide continual service by processing insurance renewals and ... Track insurance claims to ensure the satisfaction of all parties * Distribute policy funds after a ...

Insurance Agent

Salisbury, NC · On-site

$75K - $95K/yr

Maintain all client records * Provide continual service by processing insurance renewals and ... Track insurance claims to ensure the satisfaction of all parties * Distribute policy funds after a ...

Insurance Agent

Raleigh, NC · On-site

$75K - $95K/yr

Maintain all client records * Provide continual service by processing insurance renewals and ... Track insurance claims to ensure the satisfaction of all parties * Distribute policy funds after a ...

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Infographic showing various Agent Satisfaction Client job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, 8% Part Time, and 5% Contract. Highlights an 63% Physical, 3% Hybrid, and 34% Remote job distribution.

Client Care Specialist

Remote

BoldLeads
Real Estate • 51 - 200 employees

$17.50 - $23/hr

Full-time

Re-posted 20 days ago


Job description

Client Care Specialist

The Client Care Specialist provides excellent service to agents primarily via phone, SMS, chats, and Zendesk. The Client Care Specialist spends most of their time listening to customer concerns and troubleshooting to solve problems to ensure agent satisfaction while keeping the goals of the company in mind.

Performance:

  • Handle customer service inbound or outbound telephone calls, SMS, chats, and Zendesk tickets.

  • Use fact-finding sales methods to customize services to meet agent needs and strive to sustain the business.

  • Provide first call solutions for all customer inquiries.

  • Meeting empowerment monthly goal and quarterly KPIs.

  • Support phone queues during peak times, or as needed, to ensure service levels are achieved.

People:

  • Works with agents daily to sustain and improve business relationships.

  • Manage written communication between stakeholders, internal business units, and agents.

  • Ability to connect and understand different points of view and problem-solve to find a resolution to the problem.

Drive:

  • Challenge the presumptions of business units on how they can execute strategies and goals successfully; offer alternative ideas and fixes that increase effectiveness.

  • Successfully engage in multiple initiatives simultaneously.

  • Target business improvements by measuring and monitoring continuous improvement initiatives.

  • Anticipate the needs of stakeholders and proactively identify the pros/cons of various solutions.

Innovate:

  • Research market and industry trends and how it can apply to business processes and client retention.

  • Ability to identify opportunities for efficiency and platform transformation.

  • Trust and execute innovative stakeholder directives with limited insight.

  • Understand and communicate the impact of changes to product features and the effects of financial and operational goals.

Required Skills/Abilities:

  • 1 year of customer service experience

  • Familiarity with Google Docs

  • Working knowledge of BL MSG App