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Agent Receptionist Jobs in Ohio (NOW HIRING)

Punderson Manor Lodge

Front Desk Agent

Newbury, OH · On-site

$13.50 - $17/hr

Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role- preferred but not required * Experience with hotel reservations software, like StayNTouch and Silverware * Customer ...

Punderson Manor Lodge

Front Desk Agent

Newbury, OH

$13.50 - $17/hr

Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role- preferred but not required * Experience with hotel reservations software, like StayNTouch and Silverware * Customer ...

Punderson Manor Lodge

Front Desk Agent

Newbury, OH · On-site

$13.50 - $17/hr

Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role- preferred but not required * Experience with hotel reservations software, like StayNTouch and Silverware * Customer ...

Punderson Manor Lodge

Front Desk Agent

Newbury, OH · On-site

$13.50 - $17/hr

Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role- preferred but not required * Experience with hotel reservations software, like StayNTouch and Silverware * Customer ...

Punderson Manor Lodge

Front Desk Agent

Newbury Township, OH · On-site

$13 - $16.50/hr

Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role- preferred but not required * Experience with hotel reservations software, like StayNTouch and Silverware * Customer ...

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Agent Receptionist information

What is an agent receptionist?

Agent Receptionists are professionals who serve as the first point of contact for clients, visitors, and callers within an organization. They manage front desk operations, answer phone calls, direct inquiries, and often handle administrative tasks such as scheduling appointments and maintaining records. Agent Receptionists play a crucial role in creating a positive first impression and ensuring smooth communication between clients and the organization. Their responsibilities may vary depending on the industry but typically focus on customer service and office support.

What are the key skills and qualifications needed to thrive as an agent receptionist?

To thrive as an Agent Receptionist, you need strong organizational abilities, multitasking skills, and a high school diploma or equivalent. Familiarity with office phone systems, scheduling software, and basic computer applications like Microsoft Office is typically required. Excellent verbal communication, professionalism, and a friendly demeanor help you excel in client-facing interactions. These skills ensure efficient operations, positive client experiences, and smooth communication within the organization.

How does an agent receptionist typically collaborate with other departments in a real estate office?

An Agent Receptionist serves as the main point of contact for clients, agents, and visitors, often coordinating closely with the sales, property management, and administrative teams. They facilitate smooth communication by relaying messages, scheduling appointments, and ensuring important documentation is directed to the right department. Collaboration is essential, as Agent Receptionists help maintain workflow efficiency and create a welcoming atmosphere for both colleagues and clients. This role provides valuable exposure to different aspects of the business, which can be beneficial for career growth within the real estate industry.

What is the difference between Agent Receptionist vs Customer Service Representative?

AspectAgent ReceptionistCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require additional certificationsHigh school diploma or equivalent; optional certifications
Work EnvironmentFront desk, reception area, office settingsCall centers, retail, office environments
Employer & Industry UsageHotels, corporate offices, medical facilitiesRetail, telecommunications, banking
Primary RoleGreeting visitors, managing front desk, administrative supportAssisting customers, handling inquiries, resolving issues

While both roles involve communication and customer interaction, an Agent Receptionist primarily manages front desk duties and visitor interactions, whereas a Customer Service Representative focuses on assisting customers via phone or online channels. Both positions require strong communication skills but differ in work environment and specific responsibilities.

What cities in Ohio are hiring for Agent Receptionist jobs?

Cities in Ohio with the most Agent Receptionist job openings:

Agent Receptionist jobs near you

Front Desk Agent

Mount Sterling, OH • On-site

Deer Creek Lodge and Conference Center
See more jobs at Deer Creek Lodge and Conference Centerexternal

$13 - $16.50/hr

Other

PTO

Re-posted 2 days ago

Job description

Front Desk Agent

We are looking to add an upbeat Front Desk Agent to their team to manage all aspects of hotel guest’s accommodation. You will welcome new guests and issue room keys, manage reservations and provide information about rooms, rates, and amenities.

Benefits
  • PTO
  • Competitive Pay
  • Hotel Room Discounts
  • Retail Discounts
  • Ongoing Training and Career Development
Responsibilities
  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates, and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments
Qualifications
  • Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role
  • Experience with hotel reservations software, like OnQ or Opera
  • Customer service experience
  • Excellent communication and organizational skills
About Us

At Regency Hotel Management, hospitality is who we are—and what we do best. Since 1965, we've been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful, hands-on guidance inspired by years of professional experience. Our teams across our multiple locations are always growing, and we're looking for motivated individuals to join us! We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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