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Marriott

Front Desk Agent

El Segundo, CA · On-site

$19/hr

*The Residence Inn at LAX/El Segundo is looking for a Part-Time Front Desk Agent* Starting Pay: $19.00/hour Overview: The Front Desk Agent is responsible for assisting guests with check-in and check ...

Worldwide Flight Services

$22.50/hr

Job Summary Airline Passenger Service Agent - Part Time - Bilingual (French or European Languages) - LAX As a Passenger Service Agent, you will be responsible for providing a wide range of customer ...

Worldwide Flight Services

$18.25 - $23.25/hr

Job Summary The work of a Warehouse Agent includes the following: loading and unloading of cargo (mail, express, freight, and company material) on and off aircraft; the transporting of cargo between ...

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What is the difference between Agent Lax vs Security Guard?

AspectAgent LaxSecurity Guard
CredentialsTypically requires security licenses or certificationsOften requires security licenses or certifications
Work EnvironmentEngages in security, surveillance, and access control at various facilitiesProvides physical security at premises, events, or properties
Employer & IndustryPrivate security firms, government agencies, corporate clientsPrivate security companies, retail, event venues, corporate sites

Agent Lax and Security Guards both operate in the security industry and often require similar certifications. However, Agent Lax may focus more on access control and surveillance, while Security Guards typically provide physical security and patrol services. Both roles are essential for safety and security in various settings.

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Front Desk Agent

Front Desk Agent

Marriott

El Segundo, CA • On-site

$19/hr

Other

Retirement

Posted 5 days ago

Marriott International rating

6.4

Company rating: 6.4 out of 10

Based on 1,129 frontline employees who took The Breakroom Quiz

50th of 105 rated hotels

Job description

*The Residence Inn at LAX/El Segundo is looking for a Part-Time Front Desk Agent*
Starting Pay: $19.00/hour
Overview:
The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.
Potential Career Paths:
Front Desk Supervisor - Front Desk Manager - Front Office Manager - Operations Manager-Assistant General Manager - General Manager -Area Vice President of Operations
Key Duties & Responsibilities:
  • Resolve guest complaints, ensuring guest satisfaction.
  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
  • Obtain assigned bank and ensure accuracy of contracted monies.
  • Keep bank secure at all times.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Process all guest check-ins.
  • Verify registration card information with the guest.
  • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
  • Direct Bell Person to escort guest and transport their luggage to the room.
  • Handle overbooked or walked in guests.
  • Accept and record wake-up call requests.
  • Monitor, send and distribute guest faxes.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Resolve discrepancies on the room status report with Housekeeping.
  • Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
  • Process all check-outs.
  • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.
Education and Experience:
  • High School Graduate or General Education Degree (GED).
  • One year previous experience in a similar position in a hotel.
  • Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.
*This position will require overnight hours/duties*
From basic benefits to added advantages, Crestline Hotels & Resorts does what it takes to take care of our Associates-both in and outside of work. Benefits include: 401k Savings Plan with Company Match, Volunteer Opportunities, Travel Discounts, and more! *Benefits may vary depending on location.
*No application deadline. All positions posted on on-going basis until filled*

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