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Agent Assistant Jobs in Fishers, IN (NOW HIRING)

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Agent Assistant information

See Fishers, IN salary details

$29.3K

$62.4K

$158.9K

How much do agent assistant jobs pay per year?

As of Sep 5, 2026, the average yearly pay for agent assistant in Fishers, IN is $62,400.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,500.00 and $69,300.00 per year, depending on experience, location, and employer.

What is an agent assistant?

Agent Assistants are professionals who provide administrative and operational support to agents in various industries, such as real estate, insurance, or talent management. Their responsibilities often include managing schedules, handling client communications, organizing documents, and assisting with the preparation of contracts or listings. By managing these tasks, Agent Assistants help agents focus on their core responsibilities, improve efficiency, and enhance client satisfaction.

What are the common responsibilities of an agent assistant?

Agent Assistants typically handle a variety of tasks such as scheduling meetings, managing correspondence, organizing files, and conducting research to support agents. They play a crucial role in ensuring that agents are well-prepared for client interactions and that daily operations run smoothly. By efficiently managing administrative duties, Agent Assistants free up agents to focus on client relationships and business development, directly contributing to the overall success and productivity of the team.

What are the key skills and qualifications needed to thrive as an agent assistant?

To thrive as an Agent Assistant, you need strong organizational abilities, attention to detail, and proficiency in administrative tasks, often supported by a high school diploma or relevant office experience. Familiarity with office software (such as Microsoft Office Suite), scheduling tools, and customer relationship management (CRM) systems is typically required. Excellent communication, time management, and problem-solving skills help you build rapport and efficiently manage multiple priorities. These skills ensure smooth day-to-day operations, enhance agent productivity, and improve client satisfaction in dynamic environments.

What is the difference between Agent Assistant vs Real Estate Agent?

AspectAgent AssistantReal Estate Agent
Required CredentialsTypically no license required, but some states may require real estate licenseLicensed real estate professional
Work EnvironmentOffice-based, supporting agents with administrative tasksClient-facing, showing properties, negotiating deals
Employer & Industry UsageReal estate brokerages, agenciesReal estate brokerages, independent practices
Common Search & Comparison IntentUnderstanding support roles in real estateBuying, selling, or listing properties

The main difference between an Agent Assistant and a Real Estate Agent is that the Agent Assistant typically handles administrative and support tasks without needing a license, while a Real Estate Agent is licensed to represent clients in property transactions. Agent Assistants support agents behind the scenes, whereas Real Estate Agents actively engage with clients and conduct property showings. Both roles are essential in the real estate industry but serve different functions based on licensing and responsibilities.

What does an agent assistant do?

An agent assistant supports real estate, insurance, or customer service agents by handling administrative tasks such as scheduling, data entry, and client communication. They often use tools like CRM software and require strong organizational skills to help agents focus on client interactions and sales activities.

What are popular job titles related to Agent Assistant jobs in Fishers, IN?

For Agent Assistant jobs in Fishers, IN, the most frequently searched job titles are:

What job categories do people searching Agent Assistant jobs in Fishers, IN look for?

The top searched job categories for Agent Assistant jobs in Fishers, IN are:

What cities near Fishers, IN are hiring for Agent Assistant jobs?

Cities near Fishers, IN with the most Agent Assistant job openings:

Agent Assistant jobs near you
Infographic showing various Agent Assistant job openings in Fishers, IN as of June 2026, with employment types broken down into 3% As Needed, 93% Full Time, 3% Part Time, and 1% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $64,875 per year, or $31.2 per hour.

Sr. Manager, Customer Service

The Guitar Center Company

Indianapolis, IN • On-site

Full-time

Posted 2 days ago

New

Guitar Center rating

6.0

Company rating: 6.0 out of 10

Based on 179 frontline employees who took The Breakroom Quiz

374th of 739 rated retailers

Job description

KEY RESPONSIBILITIES
Customer Experience & Service Strategy
  • Partner with CSC leadership to define and execute customer service strategies that support loyalty, retention, and brand reputation.
  • Lead multiple customer service teams, including Supervisors/Team Leads and frontline agents, to deliver world-class service.
  • Establish clear service standards around first contact resolution, handle time, quality, and customer satisfaction.
  • Own the service escalation framework, ensuring timely and effective resolution of complex issues and VIP cases.
  • Championing a customer-first culture grounded in empathy, active listening, and problem solving.

Operational Excellence
  • Oversee day-to-day service operations including staffing, schedule adherence, real-time management, and workflow design.
  • Partner with Workforce Management to forecast volume, plan coverage, and optimize schedules across phone, email, chat, and social channels.
  • Ensure adherence to policies, procedures, and regulatory requirements related to customer service and complaint handling.
  • Continuously review and refine processes to remove friction, reduce repeat contacts, and drive efficiency.

Quality, Training & Knowledge Management
  • Own or co-own Quality Assurance programs, including calibration sessions, call/chat monitoring, and scoring frameworks.
  • Partner with Training and Knowledge Management teams to ensure agents have up-to-date resources, product information, and playbooks.
  • Identify skills and knowledge gaps; build targeted development plans and training interventions.
  • Use coaching, side-by-sides, and feedback loops to elevate service skills, de-escalation, and problem resolution.

Analytics & Continuous Improvement
  • Monitor and analyze key metrics such as CSAT, NPS, FCR, AHT, contact volume, and escalation rates.
  • Leverage data and customer feedback to prioritize improvements in policies, processes, and tools.
  • Partner with Technology and Analytics teams to implement AI-enabled tools (such as virtual assistants, agent assist, and sentiment analytics) that enhance service quality and efficiency.
  • Run pilots and continuous improvement initiatives using structured methodologies (e.g., root cause analysis, process mapping).

Cross-functional Collaboration
  • Collaborate with eCommerce, Stores, Merchandising, and Supply Chain to proactively address customer-impacting issues (inventory, fulfillment, returns, repairs).
  • Provide customer insights and trends to influence policy changes, product improvements, and end-to-end journey design.
  • Partner with Marketing and Loyalty teams to support service aspects of campaigns, events, and membership programs.

Additional Responsibilities
  • Perform other duties and special projects as assigned.

MINIMUM Requirements & Special ATTRIBUTES:
  • Bachelor's degree in Business, Communications, Operations, or related field; advanced degree a plus.
  • 6+ years of progressive leadership experience in a contact center or customer service environment, including 3+ years leading supervisors or managers.
  • Proven track record of improving customer satisfaction, first contact resolution, and overall service performance.
  • Deep understanding of contact center service operations, including multi-channel support, workforce management, and quality assurance.
  • Experience with CRM systems, contact center platforms, and knowledge management tools.
  • Familiarity with AI-driven and automation tools (e.g., chatbots, agent assist, sentiment analysis) and how they support customer service outcomes.
  • Excellent communication, conflict resolution, and de-escalation skills; comfortable handling executive-level escalations.
  • Strong analytical and problem-solving skills with the ability to translate insights into actionable improvements.
  • Demonstrated ability to lead teams through change and build an engaged, customer-focused culture.

What Guitar Center employees say

Pay

Benefits

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About Guitar Center

Sourced by ZipRecruiter

The Guitar Center Company embodies the world of creativity and music by encouraging our teammates to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion. The Guitar Center Company operates through several business divisions. Guitar Center is the world's largest retailer of guitars, amplifiers, drums, keyboards, recording, live sound, DJ, and lighting equipment, with more than 290 stores across the United States. 2014 marked the milestone 50th anniversary of the Guitar Center Company as the organization continues to help people make music from coast to coast.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Westlake Village, CA, US

Year founded

1964

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