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Administrative Support Assistant

Summary: The Administrative Support Assistant is responsible for overseeing and coordinating the day-to-day activities within an organization. This role involves managing processes, implementing efficient systems, and ensuring that different departments work cohesively.

Essential Duties and Responsibilities: 

• Clerical, administrative and warehouse activities such as receiving products, input, sorting, bills of lading and all other duties as assigned.
• Ordering parts for the shop which includes adding parts to ASW system, advance replacements, requesting follow ups on old purchase orders while updating spreadsheet.
• Overseeing inventory of general office supplies and request for restock.
• Entering trades on Trade in Power App and Betson Equipment Credit into ASW system.
• Assist in maintaining the open equipment orders portal including allocation requests from Trade in Power App, updating allocations based on reception notes, updating configuration for equipment orders.
• Taking GO SERNO notes (ASW system function) and equipment class conversions.
• Responding to or making sure responses are handled via various group emails. (Bensenville Equipment, Warehouse, etc.)
• Assisting with inventory corrections, movements, discrepancies.
• Assisting with customer service queue in the afternoons including transfers, occasional support or messages fielded.
• Taking Bensenville, IL meeting minutes.
• Overseeing credit card approvals for travel team.
• Handing freight claims.
• Back up for transportation by requesting freight, bill out equipment delivered or shipped, add work to shop queue (new or used), generating branch equipment orders.
• Verification of quality control process for equipment and trucks. (make sure pics are uploaded, truck checkout sheets, etc.)
• Provide admin support for technicians and installers by providing customer property repair and service repairs.
• ASW order entry: customer property repair, service repairs, storage tickets, etc.
• Follow up with manufactures/suppliers on service orders and updating status, eta’s and tracking information.
• Answering questions regarding parts orders, tracking, status and eta’s.
• Assist with collecting and returning defective advance replacement and loans items back to suppliers.
• Order parts as needed for refurbishing games.
• Adding parts to open service repairs as parts come in.
• Maintaining excel prep lists and refurbishment lists for the Bensenville, IL branch open orders.
• Enquiring with manufacturers on open parts purchase orders.
• Assist with monthly mech and validator inventory.
• Assist with yearly parts inventory.
• Confirm that parts are in for a given asset and assign the asset to a technician.
• Update and maintain the shop spreadsheet daily.
• Update and maintain open order portal daily.
• Process trade-in orders as needed and order parts for the refurbishment of the games.
• Facilitate weekly shop meeting.
• Manage and reconcile credit cards for all Bensenville, IL employees monthly.
• Perform additional duties as assigned.

Compensation and Benefits:

• Competitive salary; commensurate with experience.
• Casual work environment.
• Paid Holiday, Vacation and Sick.
• Medical, Dental, Vision, FSA, 401(k) with match, and numerous other benefit options available.

Equal Employment Opportunity Statement

H. Betti Industries, Inc, provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Betson Enterprises is the leading coin operated distributor of amusement and vending equipment, coin operated parts, and service in the United States since 1934. Betson Enterprises is a division of H. Betti Industries, Inc., with around 350 employees, 12 distribution offices located across the United States and over 90 years’ experience and leadership in the coin operated industry. Betson Enterprises offers amusement, music, prize merchandisers, and vending equipment. Betson also distributes coin-operated parts, provides technical service and repair, and customized financing. Imperial International, a division of H. Betti Industries, Inc. is the largest wholesale distributor of billiard products and accessories in the United States.