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After Hour Answering Service Remote Jobs (NOW HIRING)

Insight Global

Remote Account Executive

Portland, OR · Remote

$16/hr

You can regularly commit to working your 40-hour weekly schedule, as it is an essential function of ... and services to a variety of business, from live answering services to scheduling and payment ...

Always On Call Corp

Be Seen First

After-Hours Care Specialist (1099 Contractor)

Dallas, TX · Remote

$11 - $21/hr

... scheduling, or customer service is highly desirable. This is a fully remote, work-from-home ... after-hours support and customer service across the country.

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After Hour Answering Service Remote information

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How much do after hour answering service remote jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for after hour answering service remote in the United States is $22.88, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an after hour answering service remote?

To thrive as an After Hour Answering Service Remote representative, you need excellent verbal communication, active listening, and multitasking skills, typically supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is expected. Outstanding empathy, patience, and problem-solving abilities help you handle diverse caller situations with professionalism and care. These skills ensure efficient, reliable, and compassionate service for clients and their customers outside regular business hours.

What is an after hour answering service remote?

An After Hour Answering Service Remote position involves handling phone calls, messages, and inquiries from clients or customers outside of regular business hours, all while working from home. Employees in this role are responsible for providing customer support, taking messages, transferring calls, or dispatching urgent requests as needed. This job is commonly found in industries like healthcare, legal, and service-based businesses that require 24/7 support. Strong communication skills, reliability, and the ability to work independently are essential for success in this position.

What are some common challenges faced by remote after hour answering service agents, and how can they be managed?

Remote after hours answering service agents often encounter challenges such as managing high call volumes during peak times, handling urgent or emotionally charged situations, and maintaining focus while working independently. To manage these challenges, it's important to establish a quiet, dedicated workspace, follow clear protocols for urgent scenarios, and prioritize self-care to prevent burnout. Regular check-ins with supervisors and team members can also provide valuable support and guidance.

What is the difference between After Hour Answering Service Remote vs Virtual Receptionist?

AspectAfter Hour Answering Service RemoteVirtual Receptionist
CredentialsNone required, training providedTypically requires customer service or administrative experience
Work EnvironmentRemote, call center or home-basedRemote, often working directly with clients
Employer UsageUsed by businesses needing after-hours coverageUsed by companies seeking live front-desk or admin support
Common TasksAnswering calls, taking messages, basic customer inquiriesScheduling, answering calls, customer interaction, administrative tasks

While both roles operate remotely and involve customer communication, After Hour Answering Service Remote focuses on handling calls outside regular hours, often with minimal credentials. Virtual Receptionists provide live, front-desk support during business hours, often requiring prior experience. Understanding these differences helps businesses choose the right service for their needs.

More about After Hour Answering Service Remote jobs
What cities are hiring for After Hour Answering Service Remote jobs? Cities with the most After Hour Answering Service Remote job openings:
What are the most commonly searched types of After Hour Answering Service jobs? The most popular types of After Hour Answering Service jobs are:
What states have the most After Hour Answering Service Remote jobs? States with the most job openings for After Hour Answering Service Remote jobs include:
What job categories do people searching After Hour Answering Service Remote jobs look for? The top searched job categories for After Hour Answering Service Remote jobs are:
After Hour Answering Service Remote jobs near you
Infographic showing various After Hour Answering Service Remote job openings in the United States as of August 2026, with employment types broken down into 79% Full Time, 15% Part Time, 2% Temporary, and 4% Contract. Highlights an 2% In-person, and 98% Remote job distribution, with an average salary of $47,599 per year, or $22.9 per hour.

Customer Service Representative

Big I Kentucky

Louisville, KY • On-site, Remote

$35K - $65K/yr

Full-time

Medical, Dental, PTO

Re-posted 17 days ago

Job description

Benefits:
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off
  • Training & development

The Customer Service Representative is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities. This position is not remote and located in Glasgow, KY.
Benefits/Perks
  • Competitive Pay
  • Professional Development
  • Job Stability in a growing industry

Responsibilities
  • Provide service to existing clients related to updating policies, providing quotes, taking payments, answering questions, providing documentation.
  • Answer customer calls and correspondence regarding new or existing insurance policies and service all claims which include regular and after-hour claims.
  • Work with new clients or support a producer in an effort to understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.
  • Set appointments and/or client calls or support a producer to review existing policies, review liability limits and exposures, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.
  • Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation.
  • Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution.
  • Review audits or policies; verify accuracy and facilitate corrections, as needed, between client and carrier.
  • Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.
  • Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed.

Qualifications
  • Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects.
  • Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as excellent math and reading skills to perform calculations.
  • Possess a sense of urgency, attention to detail, organization, multi- tasking, and follow up skills and the ability to handle difficult situations with customers and solve complex problems without direct supervision.
  • Have excellent time management skills with a personal accountability mindset as well as technology and computer proficiency, including agency management systems, rating tools, and carrier website navigation.

This is a remote position.
Compensation: $35,000.00 - $65,000.00 per year
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This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.

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