Af Solution Account Manager Jobs (NOW HIRING)

The Staff Technical Solutions Account Manager plays a pivotal role for our rapidly expanding base of customers and partners that supports people in need across the US. This role drives and champions customer success by providing technical solutioning, superb customer and partner support, and project management and implementation of our technical capabilities while acting as an internal technical subject matter expert and cross-functional team liaison.

• Develop and maintain strong customer and partner relationships through communication, relationship building, and technical mastery.
• Guide successful technical implementations through scoping, planning, and execution of platform capabilities in alignment with customers' business goals and drivers.
• Drive system adoption by acting as a project manager, problem solver, and partner champion to implement technical solutions with partners.
• Position customers for long term success through ongoing partnership and technical account management; deeply understand workflows, document, advocate, and solution to meet and exceed evolving customer needs.
• Serve as an expert in areas such as integrations, eligibility, or other technical areas of the product, providing responsive issue investigation and resolution.
• Diagnose technical issues and identify solutions to ensure successful implementations and ongoing platform success.
• Standardize best practices for workflows that solve technical or otherwise complex challenges for customers and partners; advocate externally and internally for implementation of these practices.
• Serve as an internal and external stakeholder for new and impactful technical projects that enable easy access to social care for those who need it.
• Guide vendor partners to scope, develop, and implement new integrations or other technically complex product features.
• Identify ways to improve the software and integration offerings, and work with Product and Engineering to prioritize, develop, and implement enhancements.

• Communication powerhouse : You're an expert at tailoring your communication (whether presentation, verbal, or written) to your audience (you'll be working across internal, partner, and technical teams). You move fluidly between both the technical world, working alongside Engineers, and also the business world, leading requirements calls with customers and partners, including executives. You have experience leading escalated customer or partner situations and directing towards a positive outcome for all parties involved.
• You build bridges, not walls : You're not afraid to jump into a problem and tackle it head on, and you're always willing to help others (in fact, it excites you!). As the 'swiss army knife' of roles at findhelp, you stop at nothing to get our customer and partner problems solved.
• Detail oriented : This position requires strong analytical, communication, planning, and project management skills.
• You thrive in ambiguity : You're not afraid of researching stuff you don't know about. This assures you punch above your weight class — ability may be far greater than experience.
• Independent : You're a leader and proactive self-starter and take ownership over your accounts and projects to drive them to resolution, needing minimal direction to determine and work towards the best path forward.
• Organized : You can manage a broad scope of work expertly. You'll have a number of plates in the air, and you can ensure that none of those plates will drop.
• 5+ years experience in account management, technical customer support, customer success, or partnerships. You're experienced working with teams of all levels, from analysts and application owners through executive leadership.

This position is in office and candidates must be located in Austin, Texas or Madison, Wisconsin.

• 401k & equity grants
• Free food and onsite gym at our Austin HQ
• Paid parental leave
• Competitive PTO & 10 paid holidays
• Comprehensive Medical, Dental, and Vision insurance with 100% company-paid coverage for employee only coverage
• Dog-friendly office in Austin HQ
• 24/7 access to telemedicine and counseling
• Book Purchasing Program

We're building a diverse, inclusive team. You're welcome here. We want everyone to be able to easily connect to the help they need, and we want our teams to reflect and represent our communities. It is our policy to recruit, hire, train, and promote individuals, as well as administer any and all Company policies, without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin or ancestry, physical and mental ability, political affiliation, race, religion, creed, sexual orientation, socio-economic status, veteran status or any other protected class, in accordance with applicable laws. Accommodations are available for applicants with disabilities.