Aetna Utilization Review professionals need a strong clinical background, such as RN licensure or equivalent healthcare qualifications, coupled with a deep understanding of medical necessity criteria and health plan guidelines. Familiarity with utilization management software, electronic health records (EHRs), and systems like InterQual or Milliman is typically required. Strong attention to detail, effective communication, and analytical thinking are soft skills that make candidates excel in this position. These abilities are crucial for ensuring appropriate care determinations, compliance with regulations, and clear communication between providers, patients, and payers.