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Advocate Customer Service Rep Jobs (NOW HIRING)

Amazon

Customer Advocate, Customer Service

Seattle, WA · On-site

The Customer Advocate independently resolves moderate-to-high complexity customer contacts ... Consistently high-quality, empathetic service delivery is the foundation; systemic contribution and ...

New

Amazon

Customer Advocate, Customer Service

Seattle, WA · On-site

The Customer Advocate independently resolves moderate-to-high complexity customer contacts ... Consistently high-quality, empathetic service delivery is the foundation; systemic contribution and ...

New

Amazon

Customer Advocate, Customer Service

Seattle, WA · On-site

The Customer Advocate independently resolves moderate-to-high complexity customer contacts ... Consistently high-quality, empathetic service delivery is the foundation; systemic contribution and ...

Customer Service

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Servicing - Customer Advocate

Clarkston, MI · On-site

$16 - $22.85/hr

Meet or exceed quality, compliance, productivity, customer service, and collection performance ... customer advocacy, or financial services. * Strong understanding of mortgage delinquency ...

Customer Service

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Servicing - Customer Advocate

Clarkston, MI · On-site

$16 - $22.85/hr

Meet or exceed quality, compliance, productivity, customer service, and collection performance ... customer advocacy, or financial services. * Strong understanding of mortgage delinquency ...

Pyramid Corporation

Customer Service Advocate

$20 - $21/hr

Customer Service Advocate Immediate need for a talented Customer Service Advocate. This is a 06 ... A typical customer service representative is responsible for determining the client's issue, offer ...

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Advocate Customer Service Rep information

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How much do advocate customer service rep jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for advocate customer service rep in the United States is $23.25, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $33.17 per hour, depending on experience, location, and employer.

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Infographic showing various Advocate Customer Service Rep job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $48,357 per year, or $23.2 per hour.

Customer Advocate, Customer Service

Seattle, WA • On-site

Amazon
IT Services • 10K+ employees
Learn more about Amazonexternal

Full-time

Posted 3 days ago

New

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,177 frontline employees who took The Breakroom Quiz

Job description

The Customer Advocate independently resolves moderate-to-high complexity customer contacts including escalations, emotionally sensitive, and policy-boundary situations, without requiring heavy day-to-day supervisory guidance. This role involves direct customer interactions and individual will address queries ranging from issue resolution to customer education, while engaging cross-functional teams to remove blockers and ensure an excellent end-to-end experience. Consistently high-quality, empathetic service delivery is the foundation; systemic contribution and team quality uplift are the differentiators.
You'll be doing these things in Seattle sitting side by side with our software development engineers, scientists, product managers, program owners and Customer Service leaders, helping test and inform on our future CS strategy

This role's contribution extends beyond the queue: be the quality anchor for the team, a go-to resource for complex contacts, and a trusted partner for systemic improvement.
You'll be doing these things in Seattle sitting side by side with our software development engineers, scientists, product managers, program owners and Customer Service leaders, helping test and inform on our future CS strategy. This role's contribution extends beyond the queue: be the quality anchor for the team, a go-to resource for complex contacts, and a trusted partner for systemic improvement.
Key job responsibilities
Evaluate and resolve customer issues of varying complexity, including emotionally sensitive, high-stakes, and ambiguous contacts, providing tailored service while applying deep operational know-how to mitigate risks and overcome resolution blockers
Discern and diffuse charged emotional situations using strong emotional intelligence and adaptive communication
Escalate appropriately when situations exceed defined resolution authority, delivering independently where approach is partly defined
Leverage AI-assisted tools to enhance resolution quality and speed
Mentor and develop other Customer Advocates on case handling, resolution strategies, and best practices; influence team-level processes and plans by surfacing contact-level insights
Engage across teams and stakeholder groups to drive coordination, address recurring issues, and recommend scalable processes that improve team results beyond individual contacts
Maintain schedule adherence, consistently meet productivity and quality targets, and apply SOP fluency and AI proficiency to execute efficiently at scale
A day in the life
No two days look exactly alike, but here's what you can expect. You'll independently resolve moderate-to-high complexity customer contacts including escalations, emotionally sensitive, and policy-boundary situations

You'll leverage AI-assisted tools to enhance resolution quality and speed while spotting risks, asking the right strategic questions, and clearing blockers. Between contacts, you'll mentor and develop fellow Customer Advocates on case handling and resolution strategies, and engage across teams and stakeholder groups to address recurring issues. You'll do this sitting side by side with our software development engineers, scientists, and product managers in Seattle, helping test and inform our future CS strategy.

What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate, computer and electronic product manufacturing and software development

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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