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Advanced Support Representative Jobs (NOW HIRING)

Customer Support Representative

$16.50 - $22.25/hr

Support Representative As a Support Representative, you will be on the front lines helping grocery ... You will work closely with onboarding, installers, and advanced support teams to deliver a ...

This is an on site position in Carrollton, TX HomePro is seeking a knowledgeable and customer-focused Technical Support Representative to provide advanced support for our residential smart home and ...

This is an on site position in Carrollton, TX HomePro is seeking a knowledgeable and customer-focused Technical Support Representative to provide advanced support for our residential smart home and ...

Customer Support Rep

Orem, UT · On-site

$14.75 - $19/hr

As a Customer Support Representative, you are put in a position with plenty of options for growth as you expand your knowledge of advanced computer networking, gain experience working with a wide ...

Customer Support Rep

Orem, UT · On-site

$14.75 - $19/hr

As a Customer Support Representative, you are put in a position with plenty of options for growth as you expand your knowledge of advanced computer networking, gain experience working with a wide ...

Customer Support Rep

Orem, UT · On-site

$14.75 - $19/hr

As a Customer Support Representative, you are put in a position with plenty of options for growth as you expand your knowledge of advanced computer networking, gain experience working with a wide ...

As a Customer Support Representative, you are put in a position with plenty of options for growth as you expand your knowledge of advanced computer networking, gain experience working with a wide ...

As a Customer Support Representative, you are put in a position with plenty of options for growth as you expand your knowledge of advanced computer networking, gain experience working with a wide ...

Customer Support Representative

Miami, FL · On-site

$15.25 - $20.75/hr

Customer Support Representative HelloGov AI is a Miami-based startup transforming how people ... Using advanced artificial intelligence, we streamline complex processes like passports, travel ...

Sales Support Representative

Auburn Hills, MI · On-site

$18 - $24.50/hr

The Sales Support Representative provides support to the sales team/management daily to maximize ... Through advanced research and development, a highly skilled management team, and dedicated ...

New

Customer Support Representative

San Diego, CA · On-site

$17 - $23/hr

The Customer Support Representative is responsible for providing first-line support to IPS clients ... Identify issues that require advanced technical support and escalate, as appropriate * Provide ...

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Showing results 1-20

Advanced Support Representative information

See salary details

$12

$21

$43

How much do advanced support representative jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for advanced support representative in the United States is $21.87, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.32 per hour, depending on experience, location, and employer.

What are popular job titles related to Advanced Support Representative jobs?

For Advanced Support Representative jobs, the most frequently searched job titles are:

Customer Support Representative

Remote

Vori
Software Development • 11 - 50 employees

$16.50 - $22.25/hr

Other

Posted 9 days ago


Job description

Support Representative

As a Support Representative, you will be on the front lines helping grocery store customers resolve issues related to our iOS-based POS software and hardware. This role focuses on troubleshooting day-to-day operational issues, guiding customers through workflows, and ensuring minimal disruption to in-store checkout. You will work closely with onboarding, installers, and advanced support teams to deliver a consistent and high-quality customer experience.

Key Responsibilities:

  • Provide phone, chat, and ticket-based support for grocery stores using our iOS POS system
  • Troubleshoot issues related to iPad POS terminals, payment devices, receipt printers, barcode scanners, scales (if applicable), and cash drawers
  • Support core POS workflows including checkout, scanning, payments, refunds, drawer balancing, inventory updates, and reporting
  • Assist customers with basic iOS device settings, connectivity issues, and peripheral pairing
  • Diagnose and resolve common software issues within the POS app and back-office tools
  • Clearly document issues, steps taken, and resolutions within the support ticketing system
  • Escalate complex or unresolved issues to higher-level support or engineering teams with proper context
  • Collaborate with onboarding and installation teams to support newly live stores
  • Identify recurring issues and provide feedback to product and support leadership
  • Maintain a calm, professional demeanor when supporting customers in high-pressure retail environments

Qualifications & Skills:

  • Required:
    • 1–3 years of experience in technical support, customer support, or retail technology support
    • Familiarity with iOS devices (iPads, basic iOS settings, Bluetooth/WiFi troubleshooting)
    • Experience supporting POS systems or retail software
    • Basic understanding of grocery store front-end operations
    • Strong problem-solving and troubleshooting skills
    • Excellent verbal and written communication skills
    • Ability to work scheduled shifts, including evenings or weekends if required
  • * Preferred:
    • Experience supporting grocery, retail, or hospitality POS systems
    • Familiarity with payment processing and EMV devices
    • Experience using ticketing systems such as Zendesk, Freshdesk, or similar
    • Comfort working in a fast-paced, high-volume support environment