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Advanced Medical Support Assistant Jobs in Arizona

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Advanced Medical Support Assistant information

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$27K

$42.6K

$57.3K

How much do advanced medical support assistant jobs pay per year?

As of Aug 20, 2026, the average yearly pay for advanced medical support assistant in Arizona is $42,635.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,300.00 and $48,000.00 per year, depending on experience, location, and employer.

What is an advanced medical support assistant?

Advanced Medical Support Assistants (AMSAs) are healthcare professionals who provide administrative support in medical settings, particularly within the Veterans Health Administration and similar organizations. They are responsible for scheduling appointments, managing patient records, handling phone calls, and assisting both patients and medical staff with administrative processes. AMSAs play a crucial role in ensuring the smooth operation of healthcare services by coordinating communication and maintaining accurate patient data. Their work helps improve patient care by streamlining administrative tasks and enhancing the efficiency of healthcare teams.

How does an advanced medical support assistant typically interact with clinical staff and patients throughout the day?

As an Advanced Medical Support Assistant (AMSA), you serve as a crucial link between patients and clinical staff. Your day frequently involves coordinating appointments, managing patient flow, and relaying important information to both providers and patients. AMSAs often collaborate closely with nurses, physicians, and other administrative staff to ensure efficient clinic operations and positive patient experiences. This role requires strong communication skills and the ability to multitask in a fast-paced healthcare environment.

What are the key skills and qualifications needed to thrive as an advanced medical support assistant, and why are they important?

To thrive as an Advanced Medical Support Assistant, you need strong organizational skills, knowledge of medical terminology, and experience with healthcare administration, often supported by prior clerical or medical office experience. Familiarity with electronic health record (EHR) systems such as VistA or CPRS, appointment scheduling software, and compliance protocols is typically required. Excellent communication, customer service, and multitasking abilities help you effectively interact with patients and coordinate with clinical staff. These skills are critical for ensuring efficient patient flow, accurate record-keeping, and high-quality patient service within healthcare facilities.

What are popular job titles related to Advanced Medical Support Assistant jobs in Arizona?

For Advanced Medical Support Assistant jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Advanced Medical Support Assistant jobs in Arizona look for?

The top searched job categories for Advanced Medical Support Assistant jobs in Arizona are:

Advanced Medical Support Assistant jobs near you
Infographic showing various Advanced Medical Support Assistant job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 19% Part Time, 2% Temporary, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $42,635 per year, or $20.5 per hour.

Advanced Medical Support Assistant

Veterans Health Administration

Surprise, AZ • On-site

$47K - $61K/yr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Veterans Health Administration rating

8.1

Company rating: 8.1 out of 10

Based on 1,005 frontline employees who took The Breakroom Quiz

68th of 889 rated healthcare providers

Job description


QualificationsBasic Requirements:
  • Citizenship
  • Citizen of the United States
  • English Language Proficiency
  • Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f)
  • Experience
  • None
  • Education
  • High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education
  • Licensure/Certification/Registration
  • None
  • Grandfathering Provision
  • Employees in VHA in this occupation, under a permanent, appropriate, and legal placement on the effective date of the qualification standard, are considered to have met all qualification requirements for the grade and/or assignment held, including positive education and registration/certification where applicable
  • For employees who do not meet all the basic or assignment-specific requirements in this standard but met the qualifications applicable to the position at the time they were appointed, the following provisions apply: (1) Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed on a temporary or permanent basis until they fully meet the basic requirements of the standard
  • (2) Employees retained in this occupation under this provision who subsequently leave the occupation lose protected status and must meet the full VA qualification standard requirements in effect at the time of re-entry to the occupation
  • NOTE: This provision is not intended to regularize appointments/ placements
  • Foreign Education
  • To be creditable, education completed outside the U.S. must be deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational credentials
  • Physical Requirements
  • See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements
  • Grade Determination: In addition to the Basic Requirements, to be qualified for a GS-6: One year of creditable experience equivalent to the next lower grade (GS-5)
  • Demonstrated Knowledge, Skills, and Abilities (KSAs)
  • In addition to the experience above, the candidate must demonstrate the following KSAs: 1
  • Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g
  • medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met
  • 2
  • Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations
  • 3
  • Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers
  • This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns
  • 4.Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care
  • 5
  • Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc
  • 6
  • Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians
  • Assignment
  • The Advanced MSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model
  • Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources
  • Recommends changes to existing clinic procedures based on current administrative guidelines
  • Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model
  • Coordinates with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics, and makes adjustments as necessary
  • MSAs at this level develop and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams , VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge
  • communicate with non-VA medical facilities
  • prepare correspondence to notify patients of normal lab results
  • manage a system for follow-up care such as consults, tests, etc.).Other assignments at this level include, but are not limited to: processes incoming patient secure messaging through MyHealthyVet and coordinates with care team as appropriate
  • participates in team huddles and team meetings to manage, plan, [problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team
  • setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs
  • identifies incomplete encounters and communicates findings to providers
  • as needed
  • assists the team to reinforce the plan of care and self-help solutions
  • enters appropriate information into the electronic record
  • monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure
  • manages patient systems to verify and validate accuracy and resolve issues
  • evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment
  • informs team members about shared patients (i.e., those who receive their care at multiple VA centers or those who receive care in the community)
  • For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty), and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time
  • References: VA Handbook 5005/53, Part II, Appendix G45, Medical Support Assistant GS-679
  • Physical Requirements: The work is principally sedentary
  • There is some walking, bending, standing, and carrying of light items, such as papers, and files, which are customary physical demands of the position
  • There is light physical activity including pushing, pulling, reaching, stooping, and climbing stairs.

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About Veterans Health Administration

Sourced by ZipRecruiter

The Veterans Health Administration (VHA) is the largest integrated health care system in the United States, serving millions of Veterans each year. Located in Phoenix, AZ, and many other parts of the US, the VHA operates under the Department of Veteran Affairs, as suggested by their official website va.gov. The VHA is dedicated to providing the highest level of comprehensive care to its veterans. The organization offers a broad spectrum of medical, surgical, and rehabilitative care, including mental health services, research, and pharmacy benefits.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Phoenix, AZ, US

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