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Adult Protective Service Case Manager Jobs in Riverside, IL

JAMS, Inc

Case Manager

Chicago, IL · On-site

$20.50 - $26.50/hr

Overview We are passionate about what we do, the services we provide, and the clients we serve. If ... A Brief Overview The Case Manager ("CM") provides vital administrative and operational support to ...

Friend Family Health Center

Case Manager

Chicago, IL · On-site

$52K/yr

Conduct needs assessments and crisis intervention services (e.g., IM+CANS, LOCUS) * Establish and ... characteristic protected by law. In addition, Friend Health - HRDI provides reasonable ...

Clarvida - Illinois

Youth Case Manager

Itasca, IL · On-site

$50K/yr

You will help identify service needs, coordinate wraparound community services, and assess progress ... or any other protected characteristic. Keywords Youth case manager Illinois, DCFS youth case ...

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Adult Protective Service Case Manager information

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How much do adult protective service case manager jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for adult protective service case manager in Riverside, IL is $24.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $27.07 per hour, depending on experience, location, and employer.

What is an adult protective service case manager?

Adult Protective Service (APS) Case Managers are professionals who investigate reports of abuse, neglect, or exploitation of vulnerable adults, typically seniors or adults with disabilities. They assess clients' needs, develop service plans, and coordinate resources to ensure their safety and well-being. APS Case Managers often work closely with law enforcement, healthcare providers, and community organizations to protect at-risk adults and help them maintain as much independence as possible.

What are the key skills and qualifications needed to thrive as an adult protective service case manager?

To thrive as an Adult Protective Service Case Manager, you need a background in social work or human services, typically with a relevant degree and knowledge of adult protective laws and protocols. Familiarity with case management software, state reporting systems, and documentation standards is essential. Strong interpersonal skills, cultural sensitivity, and crisis intervention abilities help build trust and effectively support vulnerable adults. These skills and qualities are crucial for ensuring client safety, navigating complex cases, and coordinating services with community partners.

What are some common challenges faced by adult protective service case managers in their daily work?

Adult Protective Service (APS) Case Managers often encounter complex situations involving vulnerable adults who may be experiencing abuse, neglect, or exploitation. A common challenge is balancing a high caseload while ensuring each client receives thorough assessments and timely interventions. Case Managers must also navigate sensitive family dynamics, coordinate with law enforcement or healthcare professionals, and manage emotional stress due to the sensitive nature of the cases. Strong communication, organizational skills, and emotional resilience are essential for success in this role.

Case Manager

Chicago, IL • On-site

JAMS, Inc
Mediation and Negotiation Services • 201 - 500 employees
Learn more about JAMS, Incexternal

$20.50 - $26.50/hr

Other

Re-posted 28 days ago

Job description

Overview

We are passionate about what we do, the services we provide, and the clients we serve. If you're looking for an opportunity to join a company that values collaboration, innovation, and dedication, we're the right place for you.

A Brief Overview

The Case Manager ("CM") provides vital administrative and operational support to panelists who handle arbitrations and mediations while ensuring smooth case management processes and experiences. The CM focuses on mastering the fundamentals of case management while maintaining excellent client relationships and contributing to the overall success of the alternative dispute resolution ("ADR") process.

Responsibilities

What you will do

  • Manages case files, maintains accurate records and ensures that all case-related documents are up to date.
  • Prepares and distributes panelist lists in response to arbitration filings or client requests, in partnership with local management, the Arbitration Practice Team, and ADRC, ADRS, and SCM colleagues.
  • Schedules and coordinates hearings, conference calls, and other case-related activities to meet client and panelist needs.
  • Provides exceptional client service by responding promptly to general inquiries and website information requests.
  • Supports their assigned panelists with basic administrative tasks related to their ADR practices; ensures timely follow-up on case-related actions.
  • Monitors case timeliness and deadlines; ensures all milestones are met.
  • Communicates effectively with clients, panelists, and team members to resolve basic questions or issues that arise during the case lifecycle.
  • Engages in learning opportunities to expand knowledge in the company's processes and tools to become proficient in case management systems and workflows.
  • Builds foundational knowledge of ADR practices and procedures through training and hands-on experience.
  • Other duties as assigned within similar scope.
Qualifications
  • Bachelor's Degree in Business, Operations, Management, or related field. Preferred
  • 2-4 years of working in case management. Required
  • 2-4 years of working in legal and client service role. Required
  • 1-3 years For internal candidates, proven ability as a Case Coordinator, or similar position. Required
  • Proficiency in all ADR processes and procedures including mediation, arbitration and court reference matters. (Required proficiency)
  • Knowledge of Panelists' proficiency, practice areas and preferences in the local Resolution Center (RC). (Preferred proficiency)
  • Computer literate and proficient in all software programs required for the position. (Required proficiency)
  • Written and verbal communication skills. (Required proficiency)
  • Emotional intelligence and adaptability under pressure. (Required proficiency)
  • Ability to organize, prioritize, and manage multiple responsibilities and tasks in a quick-paced environment. (Required proficiency)
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