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Adp Client Service Representative Jobs (NOW HIRING)

ADP

Customer Service / Account Manager

Louisville, KY · On-site

ADP is hiring a Client Service Manager I. This position is hybrid, working in the office 3 days per week, and from home 2 days per week. In this position you will be responsible for developing and ...

ADP

Customer Service / Account Manager

Louisville, KY · Hybrid

ADP is hiring a Client Service Manager I. This position is hybrid, working in the office 3 days per week, and from home 2 days per week. In this position you will be responsible for developing and ...

ADP, Inc.

Customer Service Manager

Louisville, TN · On-site

ADP is hiring a Client Service Manager I. In this position you will be responsible for developing and maintaining effective relationships with ADP clients and is the direct client contact for ...

NVA

Client Service Representative

Westover, WV · On-site

$16.50 - $22.50/hr

The Client Service Representatives report to the CSR Supervisor and in her absence, the Hospital Manager. Client Service Representative Job Duties and Responsibilities * Before a Visit

Access Dubuque

Client Service Representative

Dubuque, IA · On-site

$15 - $20.50/hr

Client Service Representative Cottingham & Butler/ SISCO 1 Positions ID: 4030548008 Posted On 02/11/2025 Refreshed On 09/01/2026 Job Overview What our Client Service Representatives do and why it ...

National Veterinary Associates

$15.75 - $21.25/hr

The Client Service Representatives report to the CSR Supervisor and in her absence, the Hospital Manager. Client Service Representative Job Duties and Responsibilities * Before a Visit

NVA

Client Service Representative

Westover, WV · On-site

$16.50 - $22.50/hr

The Client Service Representatives report to the CSR Supervisor and in her absence, the Hospital Manager. Client Service Representative Job Duties and Responsibilities * Before a Visit

Cottingham & Butler

Client Service Representative

Asbury, IA · On-site

$15 - $20.50/hr

Client Service Representative Dubuque, Iowa, United States What our Client Service Representatives do and why it's important: Cottingham and Butler is growing and we are adding Client Service ...

QUANTUM EDGE GLOBAL LLC

Be Seen First

Client Service Representative

Philadelphia, PA · On-site

$800 - $1.1K/wk

We are seeking a friendly, highly-skilled client services representative to make our clients feel valued and supported. In this role, your duties include fostering positive client relations, managing ...

QUANTUM EDGE GLOBAL LLC

Be Seen First

Client Service Representative

Philadelphia, PA · On-site

$800 - $1.1K/wk

We are seeking a friendly, highly-skilled client services representative to make our clients feel valued and supported. In this role, your duties include fostering positive client relations, managing ...

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Adp Client Service Representative information

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How much do adp client service representative jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for adp client service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

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Infographic showing various Adp Client Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Support / Client Service Manager I

Louisville, KY • On-site

ADP
Recruiting and Staffing Services • 10K+ employees
Learn more about ADPexternal

Full-time

Retirement

Posted 11 days ago

Key responsibilities

  • Develop and maintain effective relationships with clients and serve as the primary contact for retirement plan services.

  • Communicate with clients regarding service delivery, assist with day-to-day retirement plan administration, troubleshoot plan issues, and discuss legislative impacts.

  • Proactively evaluate client satisfaction, ensure delivery of optimal service, and maintain accurate records of all client interactions.

Job description

ADP is hiring a Client Service Manager I. This position is hybrid, working in the office 3 days per week, and from home 2 days per week.
In this position you will be responsible for developing and maintaining effective relationships with ADP clients and is the direct client contact for retirement plan services.
  • The Client Service Manager is responsible for:
    • Communicating with clients regarding service delivery, providing assistance on day-to-day retirement plan administration, troubleshooting plan issues, and discussing the impact of select legislative requirements.
    • Ensuring the delivery of optimal service, client satisfaction and client retention.
    • Acting as the primary contact for retirement plans regarding day to day record keeping matters and provides prompt customer service.
    • Proactively communicating regularly with the client to evaluate and ensure delivery of optimal service, client satisfaction and client retention.
    • Maintaining accurate records of all calls, emails, correspondence and client visits in the ADP client relationship management system.
    • Continually developing and maintaining product, industry and systems knowledge and skills.

RESPONSIBILITIES:
  • Proactively discuss and/or support products and services, and plan design with plan sponsors. Assist clients with requests for plan changes and ensure the necessary project plans are followed through to completion.
  • Alerts management and other appropriate parties (ie. legal, financial advisor, alliance manger, other ADP business units, etc.) of critical client issues where appropriate.
  • Maintain a basic understanding of the types of investments in each retirement plan and be a LIASON for client questions.
  • Assess, recommend and/or create custom client and participant Education Program(S) and schedule participant education workshops with the plan sponsor.
  • Request employee education workshops and literature.
  • Conduct and/or support in-person Annual Plan Reviews for all plans with assets greater than $10m.
  • Conduct and/or support Annual Plan Reviews via conference call for plans under $10M or in person as necessary.
  • Assist Sales in pre-sales meetings by attending in-person or via conference call as necessary.
  • Communicate and/or support compliance testing results and recommend options to improve results (if necessary).
  • Monitor plan documents for adherence to applicable rules and regulations.
  • Assist and/or support clients in complying with year end requirements such as minimum distribution requirements, forfeiture reallocation, 5500 preparation and Audit Package preparation and reconciliation.
  • Monitor profitability of clients and recommend appropriate revenue generating products and services.
  • Proactively seek out and/or support additional revenue opportunities such as M-A activity or payroll additions.
  • Provides mentoring - constructive feedback to new associates on a consistent basis.
  • Effectively handles escalated calls.
  • Assists in phone monitoring duties.
  • Proactively assists with critical clients.
  • Coordinates and peer reviews plan changes and acquisitions.
  • Keeps management abreast of any trends visible through all client interactions, operational data and clarify cases.
  • Takes part in disaster recovery testing and provides feedback on system enhancements
  • Performs other related duties as assigned.
QUALIFICATIONS REQUIRED:
  • Up to 1 Year of Directly Related Experience
  • Bachelor's Degree or its equivalent in education and experience

PREFERRED QUALIFICATIONS:Preference will be given to candidates who have the following:
  • ASPPA QKA PREFERRED
  • Experience in a client service environment required.
  • ADP payroll and 401(k) experience is preferred.
  • Demonstrates strong oral/written communication skills.
  • Demonstrates strong listening skills.
  • Utilizes tools to support daily functions such as Microsoft Office Products (Word, Excel, Outlook, etc)
  • Demonstrates ability to learn other proprietary system tools (Omni Plus, Power Image, and Clarify).
  • Proficiency in using payroll and recordkeeping systems
  • Ability to learn quickly, function in a fast paced environment, and work on multiple projects simultaneously.
  • Proven relationship-building skills.
  • Strong time-managment, organization and problem solving skills.
  • Demonstrates strong presentation skills.
  • Ability to coordinate and take the lead on conference calls.
  • Ability to gauge client satisfaction through scheduled surrey's, client visits and day-to-day interaction.

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About ADP

Sourced by ZipRecruiter

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE® Magazine, and recognized by DiversityInc® as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

Roseland, NJ, US

Year founded

1949

Social media

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