JOB SUMMARY: Our Adoptions Case Manager Supervisor plays a tremendous role in overseeing Adoptions Case Managers that help children achieve permanency in a forever home through their continued efforts within the Adoption's Unit. Moving a case along from Dependency to Adoptions, their focus is to maintain quality communication with our pre-adoptive and prospective adoptive parents, and recruit families which helps to alleviate the consumer's concerns when dealing with an often lengthy and frustrating system. Additionally, our Adoptions Case Manager Supervisor ensures that Adoptions Case Managers make appropriate, necessary, and accurate referrals for services that are provided timely to achieve the highest level of care for our children, as well as move towards finalization of the adoption in as timely a manner as possible.
We are seeking individuals that possess:
- Child Welfare and Adoptions experience
- Child Welfare Certification
- Customer Service Focused and Timely and Courteous Responsiveness
- Dedication and Commitment
- Child Safety, Permanency, and Well-being
- Flexibility/Reliability/Adaptability
- Effective Communication and Interpersonal Skills
- Critical Thinking and Crisis Management Skills
- Organizational and Time Management Skills
ESSENTIAL FUNCTIONS and RESPONSIBILITIES: The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification with or without an accommodation. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.
FUNCTION: Ensures continuity of care while facilitating and expediting Adoption permanency for children through a Case management model that develops, expands, accesses and links resources in the community that meet the needs of children and their pre-adoptive families.
RESPONSIBILITIES: - Serves as the Adoptions Case Management Unit Supervisor providing Case management oversight, team supervision and guidance.
- Oversees and tracks critical data elements involved with management reports via the FSFN database.
- Oversees and performs all Adoptions Recruitment involved tasks and responsibilities.
- Performs ongoing analyses of contractual performance indicators to ensure unit compliance.
- Completes case file audits to ensure appropriate and timely referrals to community service providers in accordance with established case plans.
- Oversees provision of Adoption services, including planning, linking, facilitating match and disclosure staffing's, monitoring, and advocacy, to assigned children within assigned case of the unit.
- Monitors and manages all unit reports and outcomes, including monthly visitation, judicial progress, finalizations and case status, among others.
- Participates in staff development programs and opportunities.
- Participates actively in team meetings, client care and utilization reviews, staff meetings, Adoption Transfer Staffing's, Permanency Staffing, AARC Reviews, PRIDE Meetings, and all other professional forums that promote safety, well-being and expeditious finalizations, as appropriate for children served.
- Provides administrative and management duties related to supervision of staff, including interviewing and selection, training and orientation, supervision, performance management and development and scheduling.
- Establishes and maintains effective working relationships required for proper functioning within the role of Adoptions Case Manager Supervisor, including:
- Relationships as a member of the interdisciplinary team within the unit, particularly around backing up other team members as appropriate and expected;
- Relationships with supervisory staff, emphasizing proper response to and use of supervision and appropriate reliance on supervisory staff to guide their activities during unusual circumstances;
- Relationships with community resource providers, particularly emphasizing facilitation of the referral process and providing continuity of care;
- Relationships with children and their Caregivers, pre-adoptive/adoptive families including awareness of and attention to developmental issues related to interpersonal functioning within the family environment.
- The ability to comply with the regulations requiring a workplace of dignity and respect and equal employment opportunity compliance.
- The ability to work collaboratively with others and to accept constructive criticism from supervisors and managers.
- Willingness to abide by the company's published rules and regulations
COMPETENCIES: Knowledge, Skills, Abilities, and Motivation (KSAM) required for an employee to be successful.
- Serving Our Consumers: Effectively meeting consumer needs, building productive consumer relationships, and taking responsibility for consumer satisfaction and loyalty.
- Consumer Focus: Building strong consumer relationships and delivering consumer-centric solutions.
- Values Differences: Recognizing the value that different perspectives and cultures bring to an organization.
- Effective Communication: Clearly conveying information and ideas to individuals and groups in a manner that engages the audience and helps them understand and retain the message.
- Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Manages Conflict: Handling conflict situations effectively, with a minimum of noise.
- Continuous Improvement: The ongoing process of achieving positive changes in service and processes to improve efficiency and quality.
- Resourcefulness: Securing and deploying resources effectively and efficiently.
- Cultivates Innovation: Creating new and better ways for the organization to be successful.
- Expertise: Demonstrating proficiency of an employee's skill or knowledge within their field of practice.
- Drives Results: Consistently achieving results, even under tough circumstances.
JUDGMENT/DECISION MAKING: Utilizes established corporate policies and procedures in making decisions. Uses sound judgment in meeting the responsibilities and performing the duties of the position. Good judgment is a critical component to job performance, particularly with respect to assessments of risk and child safety.
EDUCATION & EXPERIENCE: - Required: Bachelor's degree in Human Services or related degree with at least 3 years' experience in directly working with children and families in the child welfare system of Case, with one year of experience providing supervision to direct service workers or related field preferred. Possess current Child Welfare Certification through the Florida Certification Board.
- Preferred: Master's degree in psychology, counseling, social work or Human services/social services related degree with at least 3 years' experience working Adoptions cases in the child welfare system of Case.
TRAINING & DEVELOPMENT: Completes all requirements according to Individual Training Plan within the first six months of hire and annually. Other training and/or professional development may be assigned due to evolution of programs. Ensures completion of State of Florida Child Welfare Case Management Certification trainings as required by the Florida Certification Board. Completes agency-specific training within the first six months of employment. Possesses a current Background Clearance Screening Letter as required by DCF. Possesses a valid Florida driver's license, have a personal vehicle to conduct direct field activities, have a valid Florida insurance card, and is insurable by the agency's current insurance carrier