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Active Listener Jobs in California (NOW HIRING)

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Active Listener information

What is an active listener job?

An active listener job involves attentively hearing and understanding others during conversations, often in roles such as customer service, counseling, or healthcare. It requires strong communication skills, empathy, and the ability to interpret non-verbal cues to effectively respond and assist clients or patients.

What is the difference between Active Listener vs Customer Service Representative?

AspectActive ListenerCustomer Service Representative
Required SkillsStrong listening, empathy, communicationListening, problem-solving, communication
Work EnvironmentOne-on-one conversations, meetingsCall centers, retail, online support
Industry UsageTraining in communication, counselingCustomer support, sales, retail

Active listeners focus on understanding and empathizing during conversations, often in counseling or coaching roles. Customer Service Representatives handle customer inquiries, providing solutions and support. While both roles require excellent listening skills, active listening emphasizes comprehension and empathy, whereas customer service involves problem-solving and communication in a service context.

How do you become an active listener?

Active listening is a key skill for active listeners, involving fully concentrating on the speaker, understanding their message, and providing feedback. To develop this skill, practice maintaining eye contact, avoiding interruptions, and summarizing what is said to ensure comprehension. Training in communication or interpersonal skills can also enhance active listening abilities.
What cities in California are hiring for Active Listener jobs? Cities in California with the most Active Listener job openings:
Active Listener jobs near you
Infographic showing various Active Listener job openings in California as of August 2026, with employment types broken down into 75% Full Time, 17% Part Time, and 8% Contract. Highlights an 92% In-person, and 8% Remote job distribution.

Member Experience Associate (Sales) - $26.95/hr + Commissions!

AAA Northern California, Nevada & Utah

Alameda, CA • On-site

$26.95/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

Job description

Why Work For Us?
  • Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
  • 401k Matching - $1 for $1 company match up to 6% of eligible earnings per pay period
  • Benefits - Medical, Dental, Vision, wellness program and more!
  • Paid Holidays
  • Paid Time Off - Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
  • Collaborative Environment - AAA will value your contribution to providing exceptional service to our members
  • Free AAA Classic Membership
  • AAA Product Discounts
  • Tuition Reimbursement Program

Additional Details: Competitive hourly base + commissions
SUMMARY
The Member Experience Associate is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service, and meeting needs and expectations across multiple branch locations. In addition to delivering service, MEAs are directly accountable for achieving individual sales targets. While their contributions support the overall branch success, they are measured as individual contributors. This position rotates between branches depending on business needs. Member Experience Associates must have strong customer service orientation, adaptability, and active listening skills to identify unmet Member needs in varied environments. They must quickly learn and adjust to multiple product lines, services, and systems in order to provide seamless service wherever assigned.
This is a full-time, onsite position @ AAA Alameda. You will work 5 days a week including three (3) Saturdays out of the month. Sales experience is mandatory!
ESSENTIAL FUNCTIONS
  • Performs fundamental customer interactions including Member Services and product sales; must be knowledgeable and proficient with AAA products and services and adhere to branch operations in accordance with standard operating procedures and compliance including, but not limited to:
    • Member Experience
    • Member Services
    • Concierge
    • DMV/MVD
    • Auto Travel
    • Unlicensed Insurance Services
    • Smart Home Security
    • Responsibilities may include all seven fundamental skills as well as growth skills, dependent on branch need.
  • Performs fundamental customer interactions including Member Services and product sales, with accountability for meeting individual sales goals. Must be knowledgeable and proficient with AAA products and services, and consistently apply consultative sales techniques to uncover needs, present solutions, and close opportunities.
    • Promotes AAA products and services to Members to achieve individual and branch goals, reinforcing the value of Membership regardless of location.
    • Understands and anticipates Member needs, identifies and recommends relevant solutions, and demonstrates flexibility in adapting solutions to each branch environment.

KNOWLEDGE AND SKILLS
  • Customer Service: Professional and friendly attitude, problem-solving resolution, ability to quickly adapt to different branch teams and Member bases; Agility in modifying communication style to provide high communication effectiveness; Increases value of Membership with each interaction.
  • Sales: Demonstrates strong sales skills with a proven ability to meet or exceed goals in prior roles. Active listener, adaptable thinker, and strong communicator who can uncover needs, present solutions, and close sales while maintaining consistency across locations.
  • Uses strong product knowledge and sales skills to identify customer-specific needs, generate new sales, and retain existing business.
  • Strives to become cross-functional across all seven fundamental skills and growth skills, building the ability to flex between service and sales responsibilities as branch needs require.
  • Technical: Proficient with multiple computer systems and applications; ability to quickly adapt to varying system configurations or processes across branches. Strong knowledge of all AAA products, services, operations while demonstrating fiduciary accountability.
  • Operational Excellence: Ensures process implementation and compliance with standard operating procedures in all assigned branches, ensures efficiencies on end to end flow to meet objectives; engage in daily activities to meet the larger purpose and goals.

Education & Experience / Licenses & Certification
  • Minimum Qualifications
    • High School Diploma/GED
    • 2-4 years of work experience, with at least 1 year in a sales role. Sales experience is required.
    • Backgrounds in insurance, retail, hospitality, service industries, or call centers are highly valued, to include work in sales, hospitality, insurance, retail, service industries or call centers.
    • Drive for Results: Focuses on desired end results; takes steps necessary to meet deliverables in on time; Continues to move forward toward goal achievement
    • Communicate Effectively: Clearly conveys information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
    • Teamwork: Develop quality relationships with peers, leaders and internal partners.
    • Must demonstrate adaptability, willingness to travel, and flexibility to cover shifts at multiple locations.
    • Bonding/fingerprinting and P&C licensing may be required depending on branch needs.
  • Preferred Qualifications
    • Demonstrated success working with defined sales standards and goals, consistently meeting or exceeding targets.
    • Customer Service experience.
    • Bilingual Cantonese or Mandarin speaking skills are a plus!

WORKING ENVIRONMENT / MINIMUM PHYSICAL REQUIREMENTS
  • Works in a variety of branch office environments where standing, walking, or sitting at a desk, table, or computer workstation for extended periods of time may be required.
  • Must be flexible with work shifts and able to travel between locations regularly, including Saturdays.
  • Must be available to work in different branch locations, and work on Saturdays.
  • This is primarily an office job. Physical requirements include standing, sitting, bending and lifting (up to 15 pounds).
  • Approximately 98% of time is spent using a video display terminal. Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation for extended periods of time may be required.
  • Approximately 50-80 percent of time spent on the job involves a personal computer.
  • Works in an office environment where standing and walking or sitting at a desk, table or computer workstation for extended periods of time. Must be available to work in different branch locations, and work on Saturday's. May travel by car, plane or other form of transportation to attend business meetings.

#LI-ML
Starting rates vary by region. Ranges start from $23.00 up to $26.95 hourly. This role is subject to an incentive plan that includes commissions. We expect most employees to earn between $270 - $3,500 in incentives annually, contingent on performance.
AAA Northern California, Nevada & Utah logo

About AAA Northern California, Nevada & Utah

Sourced by ZipRecruiter

AAA (the American Automobile Association, Inc.) is a federation of affiliated automobile clubs. Each AAA club is an independent, not-for-profit organization, chartered and incorporated in its own state and controlled by its own Board of Directors. In order to be affiliated with AAA, each club agrees to provide certain standard services to its own members, as well as members of other AAA clubs. The individual club owns the territory in which it resides, and membership is based on residence. Exact dues and services will vary slightly between clubs.

Industry

Insurance carriers

Company size

1,001 - 5,000 Employees

Headquarters location

Walnut Creek, CA, US

Year founded

1900

Social media

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