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About Company:

We’re officially a Great Place To Work®! We’ve always believed that supporting our team is just as important as supporting our patients. Now, we’re proud to share that we’ve earned Great Place To Work® Certification - based entirely on feedback from our own employees.

Read more here: https://ow.ly/YQ1C50WuRH1

This certification reflects the culture we’ve worked hard to build - one rooted in trust, inclusion, and purpose-driven leadership.

At Bradford Health Services, we are committed to providing exceptional care to our patients while fostering a supportive and rewarding workplace for our employees. We believe that taking care of our team allows them to take better care of others, which is why we offer a comprehensive benefits package designed to support their well-being.

About the Role:

The Outpatient Clinical Manager plays a pivotal role in overseeing the daily operations of clinical services within a healthcare facility, ensuring the delivery of high-quality patient care. This position requires strategic leadership to coordinate clinical staff, manage resources efficiently, and implement policies that comply with healthcare regulations and standards. The Outpatient Clinical Manager is responsible for fostering a collaborative environment that supports continuous improvement and professional development among clinical teams. They serve as a key liaison between medical staff, administration, and patients to optimize clinical outcomes and patient satisfaction. Ultimately, the Outpatient Clinical Manager ensures that clinical programs operate smoothly, safely, and effectively to meet organizational goals and community health needs.

Minimum Qualifications:

• Full supervision licensure (LPC-S, LPC-MHSP, NCC, ACS, LCSW) required upon hire.
• CPR certification required within 30 days of hire.
• Two years of experience in managing clinical programs

Preferred Qualifications:

• Three or more years of experience in managing clinical programs preferred.
• Experience working in a multidisciplinary healthcare environment or specialized clinical setting.
• Demonstrated success in quality improvement initiatives and patient safety programs.
• Familiarity with budgeting and financial management in a healthcare context.

Responsibilities:

• Lead and supervise clinical staff, including nurses, therapists, and other healthcare professionals, to ensure adherence to best practices and regulatory requirements.
• Develop, implement, and monitor clinical policies and procedures to maintain compliance with healthcare laws and accreditation standards.
• Coordinate patient care activities and resource allocation to optimize efficiency and quality of service delivery.
• Collaborate with interdisciplinary teams to assess clinical performance, identify areas for improvement, and implement corrective actions.
• Manage budgeting, staffing, and scheduling to support clinical operations and meet organizational objectives.
• Facilitate training and professional development programs to enhance clinical competencies and staff engagement.
• Serve as a point of contact for patient concerns, resolving issues promptly to maintain high levels of patient satisfaction.
• Analyze clinical data and prepare reports to inform leadership decisions and support continuous quality improvement initiatives.

Skills:

The Clinical Manager utilizes strong leadership and communication skills daily to guide and motivate clinical teams, ensuring cohesive and effective patient care delivery. Analytical skills are essential for interpreting clinical data, identifying trends, and making informed decisions to improve service quality. Proficiency with electronic health records and clinical information systems enables efficient management of patient information and operational workflows. Problem-solving abilities are critical when addressing patient concerns, staffing challenges, or compliance issues to maintain smooth clinical operations. Additionally, organizational and time management skills support balancing multiple responsibilities, such as staff scheduling, training, and reporting, to meet the dynamic needs of the healthcare environment.

Our benefits include:

• Medical Coverage – Three new BCBSAL medical plans with better rates, improved co-pays, and enhanced prescription benefits.

• Expanded Coverage – Options for domestic partners and a wider network of in-network providers.

• Mental Health Support – Improved access to services and a new Employee Assistance Program (EAP) featuring digital wellness tools like Cognitive Behavioral Therapy (CBT) modules and wellness coaching.

• Voluntary Coverages – Pet insurance, home and auto insurance, family legal services, and more.

• Student Loan Repayment – Available for nurses and therapists.

• Retirement Benefits – 401(k) plan through Voya to help employees plan for the future.

• Generous PTO – A robust paid time off policy to support work-life balance.

• Voluntary Benefits for Part-Time Employees – Dental, vision, life, accident insurance, and telehealth options for those working 20 hours or more per week.

At Bradford Health Services, we don’t just invest in our patients—we invest in our people.

#INDTHP