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Cornerstone Defense

Business Process Analyst

Reston, VA · On-site

$63K - $85K/yr

This position provides documentation, analysis, and configuration services to reflect updates for regulatory and acquisition policy, customer-specific business processes, and other enhancements to ...

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As of Sep 11, 2026, the average yearly pay for acquisition process analyst in the United States is $91,938.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,000.00 and $104,000.00 per year, depending on experience, location, and employer.

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Infographic showing various Acquisition Process Analyst job openings in the United States as of June 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $91,938 per year, or $44.2 per hour.

Process Analyst

Remote

Rootshell Enterprise Technologies, Inc.
11 - 50 employees
Learn more about Rootshell Enterprise Technologies, Inc.external

Full-time

Re-posted 23 days ago

Job description

Hello All,
Greetings from Rootshell Inc.
Rootshell Enterprise Technologies Inc. is a recognized provider of professional IT Consulting services in the US. We are actively seeking Process Analyst for one of our client, Please share your resume with current location & full contact info
Role:Process Analyst
Location:Remote
Key Responsibilities
Customer Success Operations
  • Support customer renewal, retention, and expansion initiatives across accounts.
  • Track and manage renewal pipelines, churn risks, and customer lifecycle activities.
  • Assist CSM teams in identifying upsell and cross-sell opportunities.
  • Help standardize customer engagement and retention processes.
Business Analysis & Requirements Gathering
  • Gather and document business requirements related to:
    • Renewals
    • Contract terminations
    • Retention workflows
    • Expansion opportunities
    • Customer success processes
  • Translate business needs into actionable workflows and system improvements.
  • Create process documentation, BRDs, user stories, and operational requirements.
Process Improvement & Playbooks
  • Develop and optimize customer success playbooks and operational procedures.
  • Improve customer onboarding, renewal, and escalation workflows.
  • Identify process gaps and recommend scalable solutions.
  • Support automation initiatives within CS operations.
Stakeholder Coordination
  • Collaborate with Customer Success, Sales, Product, Finance, and Operations teams.
  • Coordinate cross-functional initiatives and track project deliverables.
  • Prepare reports, dashboards, and status updates for leadership.
Reporting & Analytics
  • Monitor customer health metrics, retention KPIs, and renewal trends.
  • Analyze churn drivers and customer engagement data.
  • Support reporting through Salesforce, Gainsight, or other CS tools.

With regards,
Naveen | Sr. Talent Acquisition
Rootshell Enterprise Technologies Inc.
Naveen@rootshellinc.com | www.rootshellinc.com

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