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Ace Customer Service Jobs (NOW HIRING)

Ace Hardware

Customer Service I

Canyon Lake, TX · On-site

$13.50 - $18.50/hr

CUSTOMER SERVICE I Hourly range to commensurate with qualifications Possess a basic knowledge of ... Commitment to being ACE Helpful - the most important job we have to do today. * Must be proficient ...

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How much do ace customer service jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for ace customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an Ace Customer Service representative?

Ace Customer Service representatives are employees who assist customers with inquiries, purchases, returns, and other service-related needs at Ace Hardware stores. Their primary role is to ensure customers have a positive shopping experience by providing knowledgeable, friendly, and efficient service. They handle product recommendations, resolve issues, and help maintain store standards. Excellent communication and problem-solving skills are essential for this job. Ace Customer Service representatives may also operate cash registers and support store operations as needed.

What are the key skills and qualifications needed to thrive as an Ace Customer Service representative?

To thrive as an Ace Customer Service representative, you need strong communication skills, product knowledge, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude are standout soft skills in this position. These qualities are essential for delivering exceptional service, resolving issues efficiently, and ensuring customer satisfaction and loyalty.

What are some common challenges faced by Ace Customer Service representatives, and how can they be managed effectively?

Ace Customer Service representatives often encounter challenges such as handling high call volumes, resolving complex customer issues, and maintaining positive interactions under pressure. To manage these effectively, it's important to develop strong communication and problem-solving skills, utilize support tools and resources provided by the company, and collaborate closely with team members and supervisors. Regular training and feedback sessions also help representatives stay updated on best practices and improve their ability to deliver excellent service.

What cities are hiring for Ace Customer Service jobs?

Cities with the most Ace Customer Service job openings:

What states have the most Ace Customer Service jobs?

States with the most job openings for Ace Customer Service jobs include:

What are popular job titles related to Ace Customer Service jobs?

For Ace Customer Service jobs, the most frequently searched job titles are:

Infographic showing various Ace Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service - 1st Shift

Dallas, TX • On-site

Ace Hardware Corporation
Retail • 1 - 5K employees
Learn more about Ace Hardware Corporationexternal

$19.50 - $24.40/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Ace Hardware Corporation rating

6.1

Company rating: 6.1 out of 10

Ace Hardware Corporation

Based on 1,506 frontline employees who took The Breakroom Quiz

6.9

Company rating compared to similar companies: 6.9 out of 10

Home improvement retailers average

Based on 16,925 frontline employees who took The Breakroom Quiz

Job description

Compensation Details:
$19.50-$24.40 per hour
Why should you join our team?
We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don't often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, to Ace retailers and to the Ace brand.
In addition to providing our employees a great culture, Ace also offers competitive benefits* that address life's necessities and perks, many of which expand and improve year after year, including:
  • Weekly Pay
  • Paid Time Off Programs (incl. vacation, paid sick time, holiday pay). Newly hired full-time employees will receive a one-time pro-rated allocation of up to 24 hours of vacation in their first calendar year depending on the month of hire. Up to 48 hours of paid sick time, or in accordance with applicable state law. You will receive up to 9 holidays per year, depending on the month of hire.

  • Comprehensive health coverage (medical, dental, vision and disability - up to 26 weeks short-term disability and long-term disability) & life insurance benefits for you and your dependents
  • Generous 401(k) retirement savings plan with a fully vested matching contribution the first year in addition to quarterly contributions and annual discretionary contribution (once eligibility requirements have been met). Over the past 5 years, company contributions (matching, quarterly & discretionary) for fully eligible employees have averaged 10% of total eligible compensation

  • Dock to Driver Program: Ace will pay for your CDL License and Training to provide a career path transition to a Driver position
  • Long-term Career Opportunities: Many of our leaders started with Ace looking for a job, just like you, but found long-term career opportunities at our 15 Distribution Centers across the country and our Corporate Headquarters. Our company is growing, and we would love to have you grow with us!
  • Tuition Reimbursement Program
  • Employee Recognition Program
  • Merchandise Discounts on Top Brands like Weber, Traeger, Yeti, Craftsman, DeWalt and thousands more!
  • Employee Assistance Program (EAP) - access to free visits to therapists and lawyers, guidance on financial matters, elder and childcare, and assistance with tickets to entertainment events
  • Adoption cost reimbursement

* Benefits are provided in compliance with applicable plans and policies.
Job Description:
Customer Service Representative
1st Shift
What You'll Do
  • Receives telephone inquiries from retailers regarding order status, adjustments, stock on hand, etc.
  • Retrieves retailer information, stock status information, status of purchase orders, make changes to purchase orders, etc.
  • Follows up on inquiries by checking computer programs for delivery information.
  • Works closely with shipping and traffic departments regarding delivery status.
  • Checks with credit department concerning credit status of retailers upon receipt of rush orders.
  • Maintains files of active orders and post activity such as change notices, scheduling changes, partial shipments and credit adjustments.
  • Prepares paperwork for accounting department for credits and debits.
  • Reviews all Returned Goods Forms for correct reason codes to determine correct inventory adjustments and credits are issued.

Ace Hardware is committed to promoting and maintaining a safe, healthy and injury-free environment for all team members. This is our number one priority, and we will support programs and initiatives that focus on this commitment. It is critical that all team members take responsibility for their safety as well as the safety of others to ensure that Ace Hardware is a world-class safety organization.
What you need to succeed:
  • Be a safety champion by promoting a safe and productive workplace through your own actions, including the proper use of PPE, safe operation of powered equipment and safe lifting techniques as determined by the role.
  • Be an active participant in contributing to a successful safety culture in the facility.
  • Minimum high school diploma required. Some college education is preferred.
  • Minimum of 2 years customer service experience.
  • Excellent phone skills including professional phone presence.
  • Superb problem-solving skills, with ability to interact with anxious customers and follow through quickly with problem resolution.
  • Excellent computer skills. Prefer experience with SAP, AS400, Microsoft Word and Excel.
  • Ability to work in warehouse environment when researching discrepancies.

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We want to hear from you!
When most people think of career opportunities with Ace Hardware, they often think of the helpful cashiers and sales associates at their local store. However, have you also considered the people behind the scenes who select, promote, ship and process the invoices for more than 75,000 products? Maybe you haven't, but we'd like you to. Because together we help our customers take care of their homes. Come find out why a career with the Ace Hardware Corporation is one of America's best kept secrets.
Equal Opportunity Employer
Ace Hardware Corporation is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.
Disclaimer
The pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual's education, training and experience, the position's work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.
Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview.
This written "Position Description" is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Hardware Corporation reserves the right to change job duties, including essential job functions, according to business necessity.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Working at Ace Hardware Corporation

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About Ace Hardware

Sourced by ZipRecruiter

Ace Hardware is a renowned company in the retail sector, headquartered in Oak Brook, IL, US. Dating back to its foundation in 1924 by a group of businessmen, the company has grown from a single store in Chicago to a global hardware cooperative consisting of more than 5,000 stores in over 60 countries. It operates in the home improvement sector and specializes in hardware, home goods, local niche services, and select specialty retailers. As prevalent in its motto "The Helpful Place", Ace Hardware's mission is to provide customers with high-quality hardware products while delivering exemplary customer service.

Industry

Retail, hardware, plumbing and hvac wholesalers and construction materials wholesalers

Company size

1,001 - 5,000 Employees

Headquarters location

Oak Brook, IL, US

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