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Title: ACD Front Desk Support

Position Type: Workstudy

College: Community College of Denver

Division: Academic Affairs

Department: CCD Arts, Communication, Design and Education Pathway

Campus: Auraria Campus

Location: Denver

Salary Range: 19.29

Job Summary:

The Arts, Communication and Design Pathway shares office suites with STEM disciplines. The front desk support position serves as a member of our office suite, welcoming and supporting office members and visitors with administrative assistance.

Duties & Responsibilities:

First Impressions & Customer Service; Act as the primary point of contact for all visitors (students, faculty, guests). Assess their needs and direct them to the correct office, advisor, or resource.
Phone & Email Management: Answer incoming calls using a professional script, transfer lines accurately, and monitor a central departmental inbox for general inquiries.
Space Readiness: Open or close the physical front desk area (unlocking doors, turning on technology, ensuring public spaces or waiting areas are tidy and presentable).
Mail & Package Handling: Receive, sort, and log daily mail, campus deliveries, and courier packages. Notify staff members of time-sensitive deliveries.
Office Supplies & Inventory: Monitor levels of basic supplies (paper, pens, toner, brochures) at the front desk and copy areas; log items that need restocking.
Tech & Copy Support: Assist visitors or staff with basic troubleshooting for copiers (clearing paper jams, loading paper).
Data Entry & Filing: Assist with digital or physical organization, such as scanning documents, updating basic spreadsheets, or sorting departmental files.
Resource Distribution: Hand out departmental forms, maps, or informational packets, and guide users on how to properly fill them out or submit them online.
Campus Knowledge Base: Stay updated on general campus events, deadlines, and building locations to answer frequent, repetitive student questions accurately.

Competencies/KSAs:

• Utilize a Customer service mindset for an inclusive office environment
• Use Initiative and Time Management skills to be productive
• Employ basic computer skills to utilize Microsoft Office products
• Use honesty and integrity when representing yourself and respecting others
• Use professional verbal and written communication skills at all times
• Be punctual, reliable, and dependable
• Proactively address schedule as it relates to academic rigor or personal appointments

Minimum Qualifications:

Applicants must be enrolled in a minimum of 6 credit hours with the Community College of Denver and have an active work-study award from the financial aid office.

Selection Process:

All Applications will be reviewed

Additional Information/Benefits:

Students in this role will gain the following skills:
De-escalation & Emotional Intelligence: Learn to stay calm, listen actively, and defuse frustration when managing a high-volume office or assisting stressed visitors.
Adaptive Communication: Learn to pivot communication styles seamlessly, switching from peer-to-peer student interactions to professional engagement with industry partners, deans, and executive leadership.
Professional Representation: Develop workplace etiquette through managing centralized departmental emails, routing phone calls, and serving as the primary face of the office.
Task Triage & Interruption Management: Master the ability to maintain focus on administrative tasks and projects while handling constant, unpredictable front-desk interruptions.
Resourcefulness & Independent Problem-Solving: Cultivate critical thinking and autonomy by navigating institutional resources to solve unique or unexpected operational challenges.
Discretion & Confidentiality: Build a strong ethical framework around data privacy, maintaining strict professional boundaries when handling student records and sensitive information.
Data Integrity & Quality Control: Develop an eye for accuracy, double-checking work and maintaining precision while executing specialized departmental projects.