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Acd Jobs in California (NOW HIRING)

loanDepot

Sr Telephony Systems Engineer

Irvine, CA · On-site

$80K - $110K/yr

Build ACD groups, agents, call flows. Assigns the various ACD licenses and proactively monitors the available license pool to ensure enough are available to sustain projected company growth. This ...

loanDepot

CA · On-site

$80K - $110K/yr

Build ACD groups, agents, call flows. Assigns the various ACD licenses and proactively monitors the available license pool to ensure enough are available to sustain projected company growth. This ...

New

loanDepot

Sr Telephony Systems Engineer

Newport Beach, CA · On-site

$80K - $110K/yr

Build ACD groups, agents, call flows. Assigns the various ACD licenses and proactively monitors the available license pool to ensure enough are available to sustain projected company growth. This ...

New

loanDepot

Sr Telephony Systems Engineer

Orange, CA · On-site

$80K - $110K/yr

Build ACD groups, agents, call flows. Assigns the various ACD licenses and proactively monitors the available license pool to ensure enough are available to sustain projected company growth. This ...

New

loanDepot

Sr Telephony Systems Engineer

Anaheim, CA · On-site

$80K - $110K/yr

Build ACD groups, agents, call flows. Assigns the various ACD licenses and proactively monitors the available license pool to ensure enough are available to sustain projected company growth. This ...

New

loanDepot

Sr Telephony Systems Engineer

Irvine, CA · On-site

$80K - $110K/yr

Build ACD groups, agents, call flows. Assigns the various ACD licenses and proactively monitors the available license pool to ensure enough are available to sustain projected company growth. This ...

loanDepot

Sr Telephony Systems Engineer

Mission Viejo, CA · On-site

$80K - $110K/yr

Build ACD groups, agents, call flows. Assigns the various ACD licenses and proactively monitors the available license pool to ensure enough are available to sustain projected company growth. This ...

New

loanDepot

Sr Telephony Systems Engineer

Tustin, CA · On-site

$80K - $110K/yr

Build ACD groups, agents, call flows. Assigns the various ACD licenses and proactively monitors the available license pool to ensure enough are available to sustain projected company growth. This ...

New

loanDepot

Sr Telephony Systems Engineer

Costa Mesa, CA · On-site

$80K - $110K/yr

Build ACD groups, agents, call flows. Assigns the various ACD licenses and proactively monitors the available license pool to ensure enough are available to sustain projected company growth. This ...

New

loanDepot

Sr Telephony Systems Engineer

Irvine, CA · On-site

$80K - $110K/yr

Build ACD groups, agents, call flows. Assigns the various ACD licenses and proactively monitors the available license pool to ensure enough are available to sustain projected company growth. This ...

loanDepot

CA · On-site

$80K - $110K/yr

Build ACD groups, agents, call flows. Assigns the various ACD licenses and proactively monitors the available license pool to ensure enough are available to sustain projected company growth. This ...

New

loanDepot

Sr Telephony Systems Engineer

Laguna Beach, CA · On-site

$80K - $110K/yr

Build ACD groups, agents, call flows. Assigns the various ACD licenses and proactively monitors the available license pool to ensure enough are available to sustain projected company growth. This ...

New

loanDepot

Sr Telephony Systems Engineer

Santa Ana, CA · On-site

$80K - $110K/yr

Build ACD groups, agents, call flows. Assigns the various ACD licenses and proactively monitors the available license pool to ensure enough are available to sustain projected company growth. This ...

New

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Showing results 41-60

All JobsAcd JobsAcd Jobs in California

Acd information

See California salary details

$25K

$111.7K

$197.3K

How much do acd jobs pay per year?

As of Aug 21, 2026, the average yearly pay for acd in California is $111,743.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,620.00 and $145,415.00 per year, depending on experience, location, and employer.

What is an acd?

ACD stands for Assistant Creative Director. An Assistant Creative Director supports the Creative Director in leading creative teams, developing concepts, and overseeing the visual and conceptual aspects of projects such as advertising campaigns, branding, and multimedia content. They help ensure the creative vision is executed effectively, manage workflow, and collaborate with designers, writers, and clients to produce high-quality work. This role often serves as a bridge between the creative team and upper management, helping to translate ideas into actionable plans while maintaining brand consistency.

What are the key skills and qualifications needed to thrive as an academic, and why are they important?

To thrive as an Academic, you generally need advanced subject matter expertise, typically demonstrated by a doctoral degree, along with strong research and teaching abilities. Proficiency with research databases, statistical analysis software, and learning management systems is commonly required. Exceptional written and verbal communication, critical thinking, and collaboration skills help academics excel in teaching, publishing, and engaging with colleagues. These skills are vital for contributing original research, disseminating knowledge, and fostering a productive academic environment.

How does an academic advisor typically collaborate with faculty and other campus resources to support student success?

Academic Advisors work closely with faculty members, career services, and student support offices to ensure students receive comprehensive guidance. This collaboration may include regular meetings to discuss student progress, sharing insights on academic challenges, and coordinating interventions for at-risk students. Advisors often act as liaisons, connecting students to tutoring, counseling, or internship opportunities, helping to create a supportive environment tailored to individual needs. This teamwork is essential for fostering student retention and academic achievement.

What is the difference between Acd vs Customer Service Representative?

AspectAcdCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; certifications varyHigh school diploma or equivalent; often customer service training
Work EnvironmentCall centers, technical support, or customer service departmentsCall centers, retail, or office settings
Industry UsageTelecommunications, tech support, retailRetail, telecommunications, finance, and more
Common Search/ComparisonYesYes

Both Acd and Customer Service Representative roles involve assisting customers, often via phone or online. Acd typically refers to roles focused on managing call center systems and ensuring efficient call routing, while Customer Service Representatives directly handle customer inquiries and issues. Understanding these differences helps job seekers find the right position based on their skills and career goals.

What job categories do people searching Acd jobs in California look for?

The top searched job categories for Acd jobs in California are:

What cities in California are hiring for Acd jobs?

Cities in California with the most Acd job openings:

Acd jobs near you
Infographic showing various Acd job openings in California as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 8% Part Time, 2% Temporary, and 5% Contract. Highlights an 83% Physical, 7% Hybrid, and 10% Remote job distribution, with an average salary of $111,743 per year, or $53.7 per hour.

Sr Telephony Systems Engineer

loanDepot

Irvine, CA • On-site

$80K - $110K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted 8 days ago

loanDepot rating

7.9

Company rating: 7.9 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

Job description

Description
Position at loanDepot
Position Summary:
Responsible for the day-to-day operation, support, and configuration of the corporate VoIP telephony systems and their related subsystems. Plans, designs, implements and documents changes to existing systems to meet business requirements. Ensures maximum up time of systems by proactively monitoring performance and adjusting as needed. Works directly with all departments and senior management to ascertain and implement changes quickly in order to meet the changing needs of the company.
Responsibilities:
  • Monitors the various systems related to the telephones to ensure optimum performance and maximum up time.
  • Provides level 3 support for user issues that level 1 and level 2 cannot handle.
  • Configures and maintains the auto dialer to ensure maximum dialing with minimum abandoned calls.
  • Monitors and troubleshoots the outbound campaign dialer and paces dialing in alignment with available resources at the contact center level. This includes campaign max lines available, leads ingestion to dial, scheduled callbacks and associated callback cadence.
  • Configures the Interactive Voice Response (IVR).
  • Troubleshoots telco carrier issues, ports telephone numbers from one carrier to the VoIP cloud, builds new toll-free number call flows and opens trouble cases with carrier support as needed.
  • Configures and maintains the Automatic Call Distribution (ACD) to ensure proper delivery of all calls to the appropriate agent. Build ACD groups, agents, call flows. Assigns the various ACD licenses and proactively monitors the available license pool to ensure enough are available to sustain projected company growth. This includes ACD Reporting, both real-time and historical, as well as SMS, Chat, chatbot, email routing and various omni-channel contact center capabilities.
  • Configures cloud VoIP with new users, workgroups, skills, etc. as required by the business.
  • Configure shared fax mailboxes, assist in API configurations, and understand the VoIP user interface at an expert level.
  • All the above is accomplished within established SLA's, KPI's and Change Control Board processes and procedures.
  • May assist in on-call schedule from time to time. Carries a personal cell phone to be available for after-hours emergencies.
  • Assigns the various ACD licenses and proactively monitors the available license pool to ensure enough are available to sustain projected company growth.

Requirements:
  • Good working knowledge of SQL, APIs, and databases.
  • Intermediate knowledge of networking protocols including DNS, DHCP, VPNs, WAN/LAN TCP/IP.
  • Ability to troubleshoot issues on a live production system.
  • Ability to organize and prioritize work schedules on a short-term and long-term basis.
  • Ability to deal with complex difficult problems involving multiple facets and variables in non-standardized situations.
  • Ability to work with little to no supervision while performing duties.
  • Bachelor's Degree preferred, or minimum of five (5) + years' experience working in an IT/telecommunications role.
  • Experience in the Mortgage industry preferred.
  • Contact center, Genesys Cloud, Genesys Interactive Intelligence, Auto Dialer, IVR, and/or VoIP experience preferred.

Why work for #teamloanDepot:
  • Competitive compensation package based on experience, skillset and overall fit for #TeamloanDepot.
  • Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive.
  • Work with other passionate, purposeful, and customer-centric people.
  • Extensive internal growth and professional development opportunities including tuition reimbursement.
  • Comprehensive benefits package including Medical/Dental/Vision.
  • Wellness program to support both mental and physical health.
  • Generous paid time off for both exempt and non-exempt positions.

About loanDepot:
loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts.
Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay for this role is between $80,000 and $110,000. Your base pay will depend on multiple individualized factors, including your job-related knowledge/skills, qualifications, experience, and market location.
We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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