Account Operations Manager Jobs in Union, NJ (NOW HIRING)

Position Title: IT Operations Readiness Manager New Position: __X__ Revised: _____
Reports To (Title): CE Program Manager Manager’s Approval:
Profit Center: 300100 Next Level's Approval:
Department: Group Date Completed:
Location (City, State): New York, NY Approval Date:
Position Objective: (Write a brief statement regarding the objective of the position. Please define your acronyms.)
Full-time role. Individual is accountable for ensuring that all aspects of the IT production environment, processes and resources are ready and capable of supporting the deployment of a release of a discrete project. Manage readiness of multiple projects over extended period of time. Help to define, understand, and articulate to IT management desired service level requirements of projects. Help to define, understand, and articulate to Group and CE Program project members IT Operations capabilities and capacity to fulfill those service level agreements. Serve as the conduit by which IT Operational needs are fully communicated to specific CE project teams and vice-versa. Individual acts as a gatekeeper for deployment of projects.
Major Opportunities and Decisions: (Describe the more difficult and/or complex challenges or opportunities and decisions faced in doing work, improving processes or meeting customer needs. Where must position focus to be successful?)
• Proactively assess readiness of individual projects to be deployed into day-to-day IT Operational management.
• Proactively identify risks of work track decisions as they affect project readiness.
• Ensure performance and capacity analysis for applications and data functions and processes has been adequately prepared
• Coordinate cross-project solutions for problem management, escalation and help desk procedures to support systems and end users
• Ensure monitoring and management processes/procedures to support applications and data (e.g., fault, event, and performance management) are in place
• Ensure production contingency and disaster recovery plans are comprehensive and for all projects being deployed within the program
Principal Accountabilities: (List 6-8 major areas of responsibilities in order of importance, and purpose of these activities. In addition, identify percent of time normally spent and whether the activity is an essential or minor function.)
Activity Purpose %time E/M
Systematically informs CE Program Office to communicate progress as compared to project plan
Communicate and ensure management is informed
Works closely with IT Operations and Group to ensure continuity between successful rollout of a project and system ownership
Ensure value of projects are realized (from an operational perspective)
Surfaces issues in timely manner, including misalignment between critical path dependencies, requirements or functionality gaps, technology gaps, etc. Provides fact base around risks and issues offering reasonable range of options to mitigate risks and issues
Risk mitigation
Ensures operations and support personnel have been participating in stress, volume, and infrastructure testing processes and procedures
Quality assessment and compliance
______________________________________________________________________________________________________
The above description includes most significant duties performed. However, other occasional work assignments not mentioned are assumed to be included. Management reserves the right to assign and/or reassign duties and responsibilities at any time.
Dimension: (Using dollars and/or numbers, list the pertinent statistics of the position which clarify major areas of impact.)
Number of Employees Supervised
Exempt
Non-Exempt
Production
Annual Budget (Including Payroll): $ ( )
Direct ____________________________
Indirect ____________________________
Annual Sales/Revenue Impacted By Position:
Direct $
Indirect $
Other Dimensions (e.g. no. of Accounts):
1.
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3.
Skills and Knowledge: (Identify core competencies, key specialties, technical, human relations or managerial skills, and knowledge areas necessary to accomplish responsibilities and desired end results.)
Competencies/Skills: Experience operation architect with project and management experience
Knowledge: Infrastructure design, systems administration, database administration, hardware sizing, network design, disaster recovery planning, business continuity planning, systems monitoring and metrics, creation of Standard Operating Procedures (SOPs), definition of Service Level Agreements (SLAs)
Education and Experience: (Identify types and length of education and experience needed to acquire the necessary skills and knowledge to accomplish the desired end results.)
Education: Masters in Computer Science / Information Management preferred
Experience: 10+ years working with System operations (data center, hardware sizing, disaster recovery, system administration). Candidate should have experience with both modern (open) systems and mainframe environments; preferably design, development and management aspects.
Other Requirements: (Consider other specific requirements essential to the successful performance of position responsibilities and accountabilities, e.g., travel. Identify the frequency of action and weight involved with the physical demands of essential functions performed by the position, if applicable. Occasional 0-33% of time; Frequent – 34-66% of time; Constant – 67-100% of time)
Experience working on large projects, or multiple projects.
Potential for occasional travel