Account Operations Manager Jobs in State College, PA

Join Centre Area Transportation Authority (CATA) as an Operations Supervisor and be at the forefront of transforming public transportation in the Centre region! You'll lead a dedicated team, ensuring that our services run smoothly and efficiently, while positively impacting the community. This role allows you to solve real-time challenges, implement innovative strategies, and enhance the transportation experience for countless riders in the area. With a starting salary of $60,604 - $68,641 per year, you will be rewarded for your leadership and operational expertise.Benefits include paid time off (vacation, sick, holiday, etc.), health insurance (medical, dental, and vision), 401(a), 457, Roth IRA, Health Savings Account, Flexible Spending Account, life insurance, long-term disability, short-term disability, Employee Assistance Program (EAP), free gym membership, and free transit pass. CATA is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program. What does an Operations Supervisor do?As an Operations Supervisor, you will oversee day-to-day on-the-road operations, ensuring that all services run on schedule and meet quality standards. This may include shoveling bus stops, deploying gates and signs, monitoring bus loading, directing traffic, maintaining crowd control, and providing directions and assisting patrons with route questions. You'll plan and supervisor bus operators' work and performance to ensure a culture of safety and compliance among staff.Daily responsibilities include monitoring route performance, coordinating with maintenance teams for vehicle readiness, and managing customer feedback to enhance service delivery. You will also react to and remedy acute situations such as absenteeism, accidents, injuries, employee illness, mechanical breakdowns, and police requests.Collaborating with local stakeholders, you'll ensure that our transit services meet community needs effectively. Each day will present unique challenges, offering opportunities for innovative problem-solving and professional growth. Are you a good fit for Operations Supervisor?To thrive as an Operations Supervisor, you should possess strong leadership and communication skills, enabling you to effectively manage a diverse team and foster a collaborative work environment. Exceptional problem-solving abilities are essential, as you will encounter various challenges daily that require quick decision-making. A strong analytical mindset is critical for identifying areas for improvement.Time management skills will allow you to prioritize tasks effectively. Adaptability is important, as you will need to respond to changing conditions and community demands. Finally, a solid understanding of customer service principles will ensure that the needs of our passengers are always at the forefront of operations.Position requires possession of, or the ability to obtain, Class B CDL with passenger endorsement. CATA provides CDL training and testing (required) for the selected candidate. Operations Supervisors are expected to work on Saturdays of home Penn State Football games. About CATACATA is a joint municipal authority established in 1974, proudly celebrating its 50th anniversary. CATA serves portions of Centre County, Pennsylvania, including Penn State's 60,000 students and employees at the University Park Campus. CATA provides a critical transportation network that facilitates more than 5 million annual rides through fixed-route, microtransit, paratransit, and commuter services programs. Renowned for its innovative approach to sustainable transportation, CATA was the first public transportation agency operating an entirely compressed natural gas (CNG) fixed-route fleet on the East Coast. The authority also boasts the highest farebox recovery ratio in Pennsylvania, recovering nearly 40% of its fixed-route operating expenses in 2023. Get started with CATAWant to get your career on the move? Apply by going to the Careers at CATA website: https://catabus.com/careers/ Applicants will be subject to MVR check. Selected candidate will be subject to drug and alcohol testing, criminal background check, and functional requirement evaluation.  CATA participates in E-Verify. For more information on E-Verify, please contact DHS at 888-897-7787 or dhs.gov/e-verify. CATA is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business needs.Applicants will be subject to MVR check. Selected candidate will be subject to drug and alcohol testing, criminal background check, and functional requirement evaluation.