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Account Operations Coordinator Jobs in Ohio (NOW HIRING)

Abercrombie

Studio Operations Coordinator

Columbus, OH · On-site

The Studio Operations Coordinator role is a highly collaborative role responsible for the overall ... Flexible spending accounts * Medical, dental, and vision insurance * Life and disability insurance

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Account Operations Coordinator information

What does an account operations coordinator do?

An Account Operations Coordinator is responsible for supporting the day-to-day operational activities within an organization's accounts or client services team. Their duties typically include managing client account information, coordinating between internal departments, ensuring data accuracy, resolving client issues, and assisting with report generation. They play a key role in maintaining smooth operations and effective communication between clients and the company. This position often requires strong organizational, communication, and multitasking skills.

What skills and qualifications are needed to thrive as an account operations coordinator?

To thrive as an Account Operations Coordinator, you need strong organizational skills, attention to detail, and a background in business administration or a related field. Familiarity with CRM systems, spreadsheets, and project management tools is typically required, along with experience in data entry and account management processes. Excellent communication, problem-solving abilities, and a collaborative mindset help you effectively coordinate between clients and internal teams. These skills ensure accurate account handling, efficient workflow, and high client satisfaction in a fast-paced environment.

How does an account operations coordinator typically collaborate with other departments to ensure client satisfaction?

Account Operations Coordinators play a pivotal role in bridging communication between sales, customer service, and logistics teams to deliver seamless client experiences. They often coordinate with sales to verify order details, work with logistics to track shipments, and liaise with customer service to resolve issues promptly. This cross-departmental collaboration requires strong organizational skills and proactive communication to ensure that client needs are met efficiently and accurately. By fostering these interdepartmental relationships, Account Operations Coordinators help maintain high levels of client satisfaction and operational efficiency.

What is the difference between Account Operations Coordinator vs Account Manager?

AspectAccount Operations CoordinatorAccount Manager
Primary FocusSupporting operational processes, data management, and administrative tasks related to client accountsBuilding client relationships, upselling, and managing account growth
Required SkillsOrganizational skills, attention to detail, basic industry knowledgeCommunication, sales, client relationship management
Work EnvironmentCollaborative team setting, back-office functionsClient-facing, sales-driven environment
Common UsageUsed across industries for operational support rolesUsed in sales and client service sectors

The Account Operations Coordinator primarily handles operational and administrative tasks to support client accounts, while the Account Manager focuses on maintaining client relationships and driving account growth. Both roles require strong organizational skills, but their core responsibilities differ, with the Coordinator more involved in backend processes and the Manager in client engagement.

What cities in Ohio are hiring for Account Operations Coordinator jobs?

Cities in Ohio with the most Account Operations Coordinator job openings:

Account Operations Coordinator jobs near you
Infographic showing various Account Operations Coordinator job openings in Ohio as of August 2026, with employment types broken down into 86% Full Time, 9% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

National Account Operations Manager

Pleasant Valley Corporation

Medina, OH • On-site

$86K - $111K/yr

Full-time

Re-posted 13 days ago

Job description

National Accounts Operations Manager

Join one of the nation's rapidly expanding leaders in Commercial Construction and Facility Management!

PLEASANT VALLEY CORPORATION, a successful and stable, family-owned and operated Commercial Real Estate Firm established in 1976 and headquartered in Medina, Ohio, boasts a dynamic presence across four key divisions: Construction, Facility Management, Property Management, and Real Estate Brokerage. Our comprehensive suite of commercial property services is characterized by effective project management, proactive communication, top-tier workmanship, and cutting-edge solutions.

WE OFFER:

  • An exceptional culture and positive work environment
  • Competitive earnings
  • Comprehensive benefits
  • Personal recognition
  • Individual development opportunities
  • A clear path for career advancement!

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Shift

M-F | 8:30a 5:00p

Work Location

Onsite Medina, Ohio

Division

Facilities Management

Team

National Accounts

Reports To

VP or Director

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Job Purpose

The National Accounts Operations Manager is responsible for leading an operations team dedicated to resolving clients' facility maintenance issues promptly and cost-effectively. This role ensures the efficient delivery of services across a portfolio of assigned accounts, fostering strong customer and vendor relationships while achieving service excellence and operational goals. The manager will drive team performance, streamline processes, and maintain high standards of client satisfaction and operational efficiency.

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Responsibilities
  • Manage Operations and Client Services: Lead an operations team to deliver high-quality service for assigned accounts, ensuring both company and client objectives are met while addressing workflow targets and service-level KPIs.
  • Manages total revenues: ranging from $1M - $15M with the average expected between $4M - $7M with responsibility for five to seven key national accounts in a multi-state, multi-location market.
  • Achieve Financial and Strategic Goals: Meet annual growth targets in sales volume and profitability, managing revenues between $1M - $15M across multiple key national accounts, and help clients identify opportunities for process improvement.
  • Handle Work Orders and Escalations: Oversee account communications, assign work orders based on urgency and availability, and resolve vendor price discrepancies and escalations, ensuring timely and effective customer service.
  • Authorize Subcontractor Bids: Review and authorize subcontractor bids up to $100,000, ensuring accuracy, cost verification, and compliance with scope and terms before submission to clients.
  • Supervise and Train Team Members: Directly supervise up to five employees (Project Managers and/or Facility Coordinators), conduct operational training during onboarding and ongoing support, and lead regular team meetings and team-building events.

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Requirements
  • Experience and Education: 5-7 years of related experience with a Bachelor's degree in Business Administration preferred, or 7-9 years of related experience without a degree.
  • Relevant Experience: Minimum 5 years in commercial facilities/property management, with proven success in resolving client problems and leading customer service teams.
  • Technical Skills: Strong proficiency in CRM software, data entry, scheduling, reporting, and knowledge in commercial construction and general trades.
  • Certifications: Project Management Professional (PMP) required; Six Sigma or similar certification preferred.

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Do YOU have these qualities?

Apply now to explore a fulfilling career with Pleasant Valley Corporation!