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Account Operations Associate Jobs in British Columbia

Brex

Fraud Operations Associate

Vancouver, BC · Hybrid

CA$76K - CA$96K/yr

What you'll do As a Fraud Operations Associate, you will be working with some of the industry ... Make risk-based, subjective decisions on high-value/risk transactions & account offboardings

Raymond James Ltd.

Account Profile Associate

Vancouver, BC · On-site

CA$50K - CA$60K/yr

Account Profile Associate How does the role impact the organization? This role provides support to ... Principles of finance and securities industry operations; * Dataphile application, EDMS, or similar ...

Bell

Operations Expert

Smithers, BC

CA$18.25 - CA$21.25/hr

Account and billing inquiries * Troubleshooting and repair support * General product knowledge advice We are looking for someone who: * Find satisfaction in helping others and resolving their issues

HUNGRY Marketplace

Operations Manager

Vancouver, BC · On-site

... account needs. In addition to planning and coordinating that contractor network, the Operations ... Hospitality Associates -- with full people-management responsibility for hiring, coaching, and ...

HUB

Accounts Payable Associate

Chilliwack, BC · On-site

CA$22 - CA$25/hr

As an Accounts Payable Associate , you'll contribute to the core functions that keep our operations running smoothly. This is an excellent opportunity for someone who enjoys working with numbers ...

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Account Operations Associate information

What is the difference between Account Operations Associate vs Customer Service Representative?

AspectAccount Operations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate degreeHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentOffice setting, often in finance or banking sectorsCall centers, retail, or online support platforms
Employer & Industry UsageFinancial institutions, banking, fintech companiesRetail, telecommunications, service industries
Common Search & ComparisonFocuses on operational tasks related to accounts, data managementFocuses on direct customer interaction and issue resolution

The Account Operations Associate typically handles account management, data processing, and operational tasks within financial or banking environments. In contrast, Customer Service Representatives primarily engage with customers directly to resolve issues and provide support. While both roles require strong communication skills, the Associate role emphasizes back-end processes, whereas the Representative role is front-facing and customer-focused.

Is an account operations associate a good career?

An account operations associate role involves managing client accounts, processing transactions, and ensuring operational efficiency, often requiring skills in data management and communication. It can be a stable entry-level position with opportunities for advancement into management or specialized finance roles, especially with relevant certifications or experience. The career outlook depends on the industry and company, but it generally offers a solid foundation in business operations.

Is an account operations associate an entry level job?

An account operations associate position is often considered entry-level, suitable for candidates with basic organizational and communication skills. It typically requires minimal prior experience and may involve training on specific tools like CRM software; however, some roles may prefer candidates with related internships or coursework.

What does an account operations associate do?

An account operations associate manages and supports client accounts by processing transactions, ensuring data accuracy, and resolving account issues. They often use tools like CRM systems and require strong organizational and communication skills to maintain smooth account functioning.

What are the most commonly searched types of Account Operations jobs in British Columbia?

The most popular types of Account Operations jobs in British Columbia are:

Account Operations Associate jobs near you
Infographic showing various Account Operations Associate job openings in British Columbia as of September 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution.

Fraud Operations Associate

Vancouver, BC • Hybrid

Brex
See more jobs at Brexexternal

CA$76K - CA$96K/yr

Full-time

Posted 18 days ago

Key responsibilities

  • Manage daily workflows related to transaction fraud, first-party fraud, and account takeovers.

  • Respond to escalations related to fraud and conduct root cause analysis to improve operational workflows.

  • Own and ship projects related to fraud operations, including leveraging AI tools to enhance processes.

Job description

Operations at Brex

Operations is the backbone of Brex's mission to power businesses through our Intelligent Finance Platform. We own credit, fraud, money movement, and payments, protecting our customers and our company. From product operations that ensure flawless launches to scalable systems that drive innovation and precision, we operate at the intersection of product, design, engineering, and customer success. If you want to work at the heart of the business, Operations is where you belong.

Where you'll work

This role will be based in our Vancouver office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week - Monday, Wednesday, and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

What you'll do

As a Fraud Operations Associate, you will be working with some of the industry's brightest minds to manage the operations aspects of fraud. Specifically, you will manage daily workflows related to transaction fraud, first-party fraud, and account takeovers and work towards improving the business's ability to scale and make risk-based and customer-focused decisions.  In this role, you will be the company expert in fraud operations and have the autonomy to drive down losses and improve internal efficiencies. You will also be critical in containing fraud losses and improving operational efficiencies by contributing to the evolution of our AI tools, thus ensuring Brex scales safely and sustainably. As Brex scales, the pressure of fraud increases as well.

Responsibilities

Case Management:  

  • Own and work associate level queues that are assigned to the Fraud Operations team
  • Develop and implement scalable operational processes for fraud management
  • Make risk-based, subjective decisions on high-value/risk transactions & account offboardings
  • Achieve company-level goals around financial fraud losses

Case Escalations & Incident Handling 

  • Respond to cross-functional partners on escalations related to fraud in a diligent way that balances risk and provides customer love
  • Participating and helping in streamlining fraud operational workflows around transaction review and account investigations
  • Ability to take ownership of Fraud Incident handling and be able to conduct the root cause analysis & close inefficiency gaps

Project & Roadmap Ownership

  • Ability to own & ship projects that are on Fraud Ops roadmap with full autonomy 
  • Able to use AI tools to elevate & enhance queues and projects 
  • Partner with Policy, Data Science, and Engineering to improve tooling to scale internal operations for fraud. 

Requirements

  • 3+ years of experience in a fraud, risk or related operations role
  • 1+ year of experience leading projects or workstreams end to end
  • Demonstrated ability to use data to investigate issues, spot trends, and support decisions
  • Strong verbal and written communication skills, including with cross-functional partners
  • Excellent interpersonal, analytical, and problem-solving skills with the ability to manage competing priorities
  • Ability to collaborate and work with a team on projects and process improvements.  

Bonus points

  • Familiarity with SQL or other data query tools
  • People management or team lead experience
  • Experience using AI tools to improve operational workflows
  • Experience in fintech, payments, or banking industries

Compensation

The expected salary range for this role is $76,800-$96,000 CAD. However, the starting base pay will depend on a number of factors, including the candidate's location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package

Brex LLC is a wholly owned subsidiary of Capital One, N.A.

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