Account Manager Technology Jobs in Toronto, ON (NOW HIRING)

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build asustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Technology Account ManagementOVERVIEW:
The Technology Account Management team is responsible for delivering all technology and operations supporting North American Markets (NAM) customers. This team identifies customers' technology needs and solves them with MasterCard's technology assets, tools, and services.
Reporting to the Director, Technology Account Management in Customer Delivery Canada; In this customer-facing position, the Technology Account Manager, will build, grow, and manage the operational and technological relationship with Key Accounts in market (including issuing members, acquiring members, and/or processors).
ROLE:
The successful candidate will:
Ensures resolution of day-to-day technical/operational issues, customer issues and/or as related to assigned delivery projects
Identifies and delivers against customer and Mastercard business and corporate objectives, opportunities, and commitments
Be a strong communicator, works with a sense of agility & urgency, while delivering quality output to customers and internal partners
Acts as central point of contact for customers and/or MasterCard customer representatives
Partners with cross functional partners including Sales, Marketing, and Products throughout Mastercard supporting the internal development and implementation of any new product and/or technology enhancement and support
Establishes close working relationships with internal and customer's executive- and decision-making-level contacts
Brings ability to enhance customer experience by driving business growth with portfolio optimization, emerging technologies, and find faster ways to get work done with sustained quality
Analyzes and improves customer operational performance and profitability through back-office reviews, ie. chargebacks, authorization, etc
Identifies and arranges for training and communication of operational enhancements
Participates in and contributes to account planning with customer and internal partners to prioritize strategic, mutually shared objectives
Works with internal colleagues to ensure customer's compliance with all Mastercard technology enhancements
Executes project initiatives and develops quantitative/qualitative report
Improves product offerings by communicating customers' feedback to Product Management and applicable internal teams
ALL ABOUT YOU:
Demonstrated customer and relationship management skills and ability to build and maintain strong, positive working relationships at all functional levels within customer and internal MasterCard organization is essential
Experience in payments business with preferred area of experience in credit and debit card operations (issuing and acquiring) - authorizations, clearing, settlement, and fraud & risk management
Demonstrated successful Account Management experience
Ability to manage complexity and simplifying for customers and key stakeholders
Technology and operations related skills required; project management and implementation skills preferred
Demonstrated operational excellence in managing escalations and timely responses
Ability to grasp technology details and translate them into solutions and/or to address business opportunities
Strong analytical/problem solving and planning skills
Ability to quickly learn, explain and bridge the gap between the business, product and technology that supports it
Ability to thrive and effectively collaborate in a dynamic, fast-paced, team environment that embraces giving, receiving as well as acting on feedback
Ability and willingness to provide off-hours support to customers if needed
College/University degree or equivalent work experience with emphasis on business, and information technology and/or bankcard industry experience
Information technology and relevant industry experience preferred
Hybrid position with an expectation to be in office on an average 3 days per weekMastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program. This posting reflects one or more current openings on our team.

Pay Ranges

Toronto, Canada: $109,000 - $158,000 CAD