The Director, Key Account Manager role is a critical position, focused on fostering high levels of client satisfaction by effectively addressing client needs and collaborating with teams across FI ...
The Director, Key Account Manager role is a critical position, focused on fostering high levels of client satisfaction by effectively addressing client needs and collaborating with teams across FI ...
The Director, Key Account Manager role is a critical position, focused on fostering high levels of client satisfaction by effectively addressing client needs and collaborating with teams across FI ...
The Director, Key Account Manager role is a critical position, focused on fostering high levels of client satisfaction by effectively addressing client needs and collaborating with teams across FI ...
Account Manager
Providence, RI · On-site
Key Responsibilities * Own all assigned Commercial accounts and Strategic site-level locations (e.g ... The account manager will use LGC's sales tools to manage prospects, existing accounts, new ...
Quick apply
Account Manager
Providence, RI · On-site
Key Responsibilities * Own all assigned Commercial accounts and Strategic site-level locations (e.g ... The account manager will use LGC's sales tools to manage prospects, existing accounts, new ...
Account Manager
Providence, RI · On-site +1
$105K/yr
Key Responsibilities * Own all assigned Commercial accounts and Strategic site-level locations (e.g ... The account manager will use LGC's sales tools to manage prospects, existing accounts, new ...
Account Manager
Providence, RI · On-site +1
$105K/yr
Key Responsibilities * Own all assigned Commercial accounts and Strategic site-level locations (e.g ... The account manager will use LGC's sales tools to manage prospects, existing accounts, new ...
We are looking for a Key Account Manager (KAM), Travel Retail Americas where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly ...
We are looking for a Key Account Manager (KAM), Travel Retail Americas where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly ...
Account Manager
$18 - $18.70/hr
Key Responsibilities Oversee an assigned portfolio of accounts while building and maintaining ... management tools Complete assigned routes for deliveries, pickups, and account follow-ups Deliver ...
Account Manager
$18 - $18.70/hr
Key Responsibilities Oversee an assigned portfolio of accounts while building and maintaining ... management tools Complete assigned routes for deliveries, pickups, and account follow-ups Deliver ...
Account Manager
West Warwick, RI · On-site
$18 - $18.70/hr
Key Responsibilities Oversee an assigned portfolio of accounts while building and maintaining ... management tools Complete assigned routes for deliveries, pickups, and account follow-ups Deliver ...
Account Manager
West Warwick, RI · On-site
$18 - $18.70/hr
Key Responsibilities Oversee an assigned portfolio of accounts while building and maintaining ... management tools Complete assigned routes for deliveries, pickups, and account follow-ups Deliver ...
Account Manager
Pawtucket, RI · On-site
$18 - $18.70/hr
Key Responsibilities • Oversee an assigned portfolio of accounts while building and maintaining ... management tools • Complete assigned routes for deliveries, pickups, and account follow-ups • ...
Account Manager
Pawtucket, RI · On-site
$18 - $18.70/hr
Key Responsibilities • Oversee an assigned portfolio of accounts while building and maintaining ... management tools • Complete assigned routes for deliveries, pickups, and account follow-ups • ...
Account Manager
West Warwick, RI · On-site
$18 - $18.70/hr
Key Responsibilities • Oversee an assigned portfolio of accounts while building and maintaining ... management tools • Complete assigned routes for deliveries, pickups, and account follow-ups • ...
Account Manager
West Warwick, RI · On-site
$18 - $18.70/hr
Key Responsibilities • Oversee an assigned portfolio of accounts while building and maintaining ... management tools • Complete assigned routes for deliveries, pickups, and account follow-ups • ...
Account Manager
East Providence, RI · Hybrid
As an Account Manager you will serve as the primary contact for MOO for Business clients, understanding their business, acting as an internal advocate and delivering an exceptional customer ...
Account Manager
East Providence, RI · Hybrid
As an Account Manager you will serve as the primary contact for MOO for Business clients, understanding their business, acting as an internal advocate and delivering an exceptional customer ...
Account Manager
East Providence, RI · Hybrid
As an Account Manager you will serve as the primary contact for MOO for Business clients, understanding their business, acting as an internal advocate and delivering an exceptional customer ...
Quick apply
Account Manager
East Providence, RI · Hybrid
As an Account Manager you will serve as the primary contact for MOO for Business clients, understanding their business, acting as an internal advocate and delivering an exceptional customer ...
Senior Account Manager
Providence, RI · On-site
$85K - $90K/yr
Key accountabilities * GROW & NURTURE CLIENT RELATIONSHIPS: Manage a value-based book of business across top key accounts within the region, driving client relationships. Your ability to build and ...
Senior Account Manager
Providence, RI · On-site
$85K - $90K/yr
Key accountabilities * GROW & NURTURE CLIENT RELATIONSHIPS: Manage a value-based book of business across top key accounts within the region, driving client relationships. Your ability to build and ...
Account Manager
East Providence, RI · On-site
As an Account Manager you will serve as the primary contact for MOO for Business clients, understanding their business, acting as an internal advocate and delivering an exceptional customer ...
Account Manager
East Providence, RI · On-site
As an Account Manager you will serve as the primary contact for MOO for Business clients, understanding their business, acting as an internal advocate and delivering an exceptional customer ...
Attend and participate at key tradeshows, position Nordson EFD as subject matter experts * Records customer interactions in CRM * Utilizes all available sales tools, collateral, and application ...
Attend and participate at key tradeshows, position Nordson EFD as subject matter experts * Records customer interactions in CRM * Utilizes all available sales tools, collateral, and application ...
Senior Account Manager
East Providence, RI · On-site +1
Attend and participate at key tradeshows, position Nordson EFD as subject matter experts * Records customer interactions in CRM * Utilizes all available sales tools, collateral, and application ...
Senior Account Manager
East Providence, RI · On-site +1
Attend and participate at key tradeshows, position Nordson EFD as subject matter experts * Records customer interactions in CRM * Utilizes all available sales tools, collateral, and application ...
Account Manager/Specialty Account Manager Tavneos - Charleston SC
West Greenwich, RI · On-site
$60K - $75K/yr
In this vital role you will be representing Tavneos to physicians and healthcare professionals, playing a key role in establishing product demand and delivering comprehensive account management ...
Account Manager/Specialty Account Manager Tavneos - Charleston SC
West Greenwich, RI · On-site
$60K - $75K/yr
In this vital role you will be representing Tavneos to physicians and healthcare professionals, playing a key role in establishing product demand and delivering comprehensive account management ...
Account Manager/Specialty Account Manager Tavneos - Charleston SC
West Greenwich, RI · On-site
$60K - $75K/yr
In this vital role you will be representing Tavneos to physicians and healthcare professionals, playing a key role in establishing product demand and delivering comprehensive account management ...
Account Manager/Specialty Account Manager Tavneos - Charleston SC
West Greenwich, RI · On-site
$60K - $75K/yr
In this vital role you will be representing Tavneos to physicians and healthcare professionals, playing a key role in establishing product demand and delivering comprehensive account management ...
Account Manager Customer Service
Cumberland, RI · On-site
$52/hr
Relationship Management ... Act as the face of the company for our key accounts, building long-term trust and partnership.
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Account Manager Customer Service
Cumberland, RI · On-site
$52/hr
Relationship Management ... Act as the face of the company for our key accounts, building long-term trust and partnership.
Account Manager
Cranston, RI · On-site
At Applied Maintenance Supplies and Solutions (MSS)/a division of Applied Industrial, the Account Manager/Outside Sales role has an immediate impact on our customers, on our company performance, and ...
Account Manager
Cranston, RI · On-site
At Applied Maintenance Supplies and Solutions (MSS)/a division of Applied Industrial, the Account Manager/Outside Sales role has an immediate impact on our customers, on our company performance, and ...
In this pivotal role, you will be responsible for identifying, developing, and managing key Original Equipment Manufacturer (OEM) accounts. You'll leverage your deep technical expertise and solution ...
In this pivotal role, you will be responsible for identifying, developing, and managing key Original Equipment Manufacturer (OEM) accounts. You'll leverage your deep technical expertise and solution ...
Account Manager Key Account Manager information
What is the difference between Account Manager Key Account Manager vs Customer Service Representative?
| Aspect | Account Manager Key Account Manager | Customer Service Representative |
|---|---|---|
| Credentials | Relevant sales or business management experience, sometimes certifications in account management | Customer service training, communication skills |
| Work Environment | Client-facing, strategic account planning, sales-focused | Support center, call center, or retail environment |
| Employer & Industry | Sales-driven companies, B2B industries, technology, manufacturing | Retail, telecommunications, service industries |
The main difference is that Account Managers and Key Account Managers focus on maintaining and growing strategic client relationships, often with sales responsibilities, while Customer Service Representatives handle customer inquiries and support without a sales focus. The roles differ in scope, with Account Managers typically managing key accounts and developing long-term strategies, whereas Customer Service Representatives focus on resolving issues and ensuring customer satisfaction.
Full-time
Posted 24 days ago
Fidelity Investments rating
8.7
Based on 270 frontline employees who took The Breakroom Quiz
15th of 150 rated financial services
Job description
NOTE: Fidelity will not provide immigration sponsorship for this role.
The Role
Fidelity Institutional (FI)'s Intermediary Investment Client Group (IICG) is seeking a Director, Key Account Manager (KAM) to join the Financial Institutions Group (FIG) to partner with Relationship Managers to provide coverage to home office personnel at leading financial institutions within its Core Wealth channel to strengthen client relationships, expand investment product placement, and distribution opportunities.
The Director, Key Account Manager role is a critical position, focused on fostering high levels of client satisfaction by effectively addressing client needs and collaborating with teams across FI and Fidelity to implement various client-focused initiatives successfully.
Core responsibilities of a KAM include:
Work effectively with Relationship Managers to develop and implement thorough firm coverage strategies
Collaborate with sales and marketing teams to align and communicate firm strategies effectively
Implement Fidelity's investment products onto client investment platforms seamlessly
Coordinate and deliver firm due diligence questionnaires, RFIs, and custom reporting requirements
Facilitate client interactions with Fidelity Asset Management and Investment Specialists
Arrange FI's participation in firm conferences and help coordinate FI hosted due diligence events
Act as the central day-to-day contact for key home office clients, providing impeccable service
Maintain and manage internal resources to improve firm knowledge and engagement, including Salesforce, Firm Resource Center, FI Weekly Bulletin, playbooks, and account plans
The Expertise and Skills You Bring
Bachelor's Degree
Series 7 and 63
Passion for the financial or investment management industry
5 years of experience working in the Financial or Investment Management industry
Skills Required
Excellent interpersonal and communication skills
Positive attitude and strong work ethic
Self-motivated with a dedication to continuous self-improvement
Ability to thrive in a fast-paced and collaborative environment
Highly resourceful, organized, and capable of working independently while prioritizing
Quick learner with ability to adapt to new situations
Effective listening, communication, and presentation skills
Developing Investment acumen
The Team
Fidelity Institutional (FI) is Fidelity Investments' business that offers financial professionals and institutions access to the products, services, and investments they need to service their clients and grow their businesses. The Financial Institutions Group promotes the distribution of Fidelity Investments solutions to leading financial service providers across multiple channels.
Fidelity's Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.
Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
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