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Account Manager Inside Sales Representative Jobs in Michigan

Marketlab

Inside Sales Account Manager

Caledonia, MI · On-site

ASSOCIATE INSIDE SALES ACCOUNT MANAGER ABOUT MARKETLAB Marketlab is a market leading healthcare ... Inside Sales Representative. * Work with the respective team member to turn leads into Marketlab ...

Windquest

Inside Sales Account Manager

Caledonia, MI

ASSOCIATE INSIDE SALES ACCOUNT MANAGER ABOUT MARKETLAB Marketlab is a market leading healthcare ... Inside Sales Representative. * Work with the respective team member to turn leads into Marketlab ...

Marketlab

Inside Sales Account Manager

Caledonia, MI · On-site

ASSOCIATE INSIDE SALES ACCOUNT MANAGER ABOUT MARKETLAB Marketlab is a market leading healthcare ... Inside Sales Representative. * Work with the respective team member to turn leads into Marketlab ...

Windquest

Inside Sales Account Manager

Caledonia, MI · On-site

ASSOCIATE INSIDE SALES ACCOUNT MANAGER ABOUT MARKETLAB Marketlab is a market leading healthcare ... Inside Sales Representative. * Work with the respective team member to turn leads into Marketlab ...

OtterBase

Inside Sales Representative

Allegan, MI · Remote

Manage an assigned sales territory and develop relationships with prospective and existing ... Research target accounts, identify decision-makers, and generate new business opportunities.

Industrial Sales

Inside Sales Associate

Battle Creek, MI · On-site

$55K - $59K/yr

Multi-location Independent Industrial Parts Distributor is seeking an Inside Sales Representative for its Battle Creek, MI branch office. The job entails existing account management and some new ...

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Account Manager Inside Sales Representative information

What does an account manager inside sales representative do?

An Account Manager Inside Sales Representative is responsible for managing relationships with existing customers and generating new business opportunities, primarily through remote communication channels like phone, email, and video calls. They work to understand customer needs, present relevant products or services, and close sales deals without meeting clients in person. This role often involves meeting sales targets, handling customer inquiries, providing product information, and collaborating with other departments to ensure customer satisfaction. The position requires strong communication, negotiation, and organizational skills.

What are the key skills and qualifications needed to thrive as an account manager inside sales representative?

To thrive as an Account Manager Inside Sales Representative, you need strong sales acumen, customer relationship management skills, and typically a bachelor's degree in business or a related field. Familiarity with CRM software like Salesforce, sales tracking tools, and proficiency in Microsoft Office are commonly required. Outstanding communication, negotiation, and problem-solving abilities help you build trust and effectively address client needs. These skills drive revenue growth, ensure client satisfaction, and foster long-term business relationships crucial for organizational success.

How does an account manager inside sales representative collaborate with other departments to ensure client satisfaction?

Account Manager Inside Sales Representatives often work closely with marketing, customer support, and product teams to ensure that client needs are met effectively. They relay customer feedback to relevant departments, coordinate with support teams to resolve any client issues, and collaborate with marketing on promotional campaigns or lead generation initiatives. This cross-functional teamwork helps to create a seamless customer experience and enables account managers to provide tailored solutions, ultimately driving client satisfaction and retention.

What is the difference between Account Manager Inside Sales Representative vs Customer Service Representative?

AspectAccount Manager Inside Sales RepresentativeCustomer Service Representative
Primary RoleManage client accounts, generate sales, upsell, and maintain relationshipsAssist customers, resolve issues, and provide product information
Required SkillsSales techniques, communication, negotiation, CRM proficiencyCommunication, problem-solving, product knowledge
Work EnvironmentSales-focused, often target-driven, inside office settingCustomer support, call centers, retail or office settings
Common CertificationsSales certifications, CRM trainingCustomer service certifications, communication courses

While both roles involve communication and client interaction, Account Manager Inside Sales Representatives focus on sales growth and account management, whereas Customer Service Representatives primarily handle customer inquiries and support. Understanding these differences helps in choosing the right career path or job search focus.

How much does an account manager inside sales representative get paid?

An account manager inside sales representative typically earns a base salary ranging from $45,000 to $70,000 annually, with additional commissions or bonuses based on sales performance. Total compensation can vary depending on experience, industry, and geographic location, often reaching over $80,000 with incentives.

What are the most commonly searched types of Account Inside Sales Representative jobs in Michigan?

The most popular types of Account Inside Sales Representative jobs in Michigan are:

What cities in Michigan are hiring for Account Manager Inside Sales Representative jobs?

Cities in Michigan with the most Account Manager Inside Sales Representative job openings:

Account Manager Inside Sales Representative jobs near you
Infographic showing various Account Manager Inside Sales Representative job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution.

Inside Sales Account Manager

Marketlab

Caledonia, MI • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 28 days ago

Job description

ASSOCIATE INSIDE SALES ACCOUNT MANAGER
Job Description
ABOUT MARKETLAB
Marketlab is a market leading healthcare solutions organization specializing in the design, manufacturing, and sourcing of private label products. It's our mission to provide our healthcare partners timely solutions with a straightforward approach based on knowing them and their work. Every day we strive to positively impact the lives of the people who in turn impact the health and wellness of our communities.
Marketlab's success is built upon a foundation of collaboration, innovation, and the belief that every team member plays a vital role in creating an exceptional customer service experience.
THE OPPORTUNITY
The Inside Sales Account Manager is the face of Marketlab for our customers. You will establish long-term relationships with a portfolio of clients by living out the mission and values of Marketlab in every interaction. This position advocates for the client and communicates with internal teams to provide the highest quality products. This position reports to the Interim Manager, Inside Sales.
What You'll Do:
  • Grow sales and gross profit using relationship-based selling techniques with existing customers and new leads.
  • Generate highly profitable sales and create customer loyalty by leveraging value-added services.
  • Build customer loyalty and retention through daily outbound calls and face-to-face visits.
  • Understand existing customers, qualify their needs, establish relationships, and exceed goals and objectives of various outbound contact situations. Gain greater share of customers' annual spend of consumable goods.
  • Provide dedicated account management and pro-actively engage with customers for any issues or opportunities regarding Marketlab's services, products, samples, sourcing, and quoting.
  • Work with vendors, product development and purchasing team to source customer product requests including securing pricing and availability and discount terms.
  • Prepare and present quotations to customers establishing pricing based on profit margin guidelines; follow up on the status and close the sale.
  • Contact targeted customers to better understand customer needs and establish the company as a preferred supplier.
  • Validate the accuracy and completeness of all new customer contact information.
  • Stay informed on new products, services, and other general information of interest to customers.
  • Troubleshoot problems regarding established customer accounts. Answer questions regarding account activity, products, and coordinate complaints.
  • Work with the marketing team to share industry insight, customer feedback and implement marketing specific campaigns.
  • Miscellaneous projects as directed by Interim Manager, Inside Sales.

What You'll Need:
  • Bachelor's degree in Sales, Marketing, Business, or Healthcare related field is preferred, or equivalent experience.
  • Two or more years of sales experience is a requirement. Inside sales experience is preferred.
  • Healthcare sales or hospital procurement experience preferred, selling consumable items in business-to-business situations also preferred.
  • Experience in the direct mail catalog business model preferred.
  • Demonstrated success in relationship building, selling skills, creating greater customer loyalty, and accomplished in achieving goals in spite of barriers or difficulties.
  • Energetic, self-directed and excited about growing the company and increasing market share.
  • Proficient with Microsoft Office and/or Google Workspace
  • Familiarity with navigation of customer relationship databases.
  • Willingness to travel up to 10% of the time for on-site customer meetings.

Functional/Technical Competencies:
  • Consultative Selling: Prioritize relationships and open dialogue with customers to identify and provide solutions to their needs.

    • Stay hyper focused on the customer, rather than the product being sold.
    • Understand the challenges faced by customers to better position solutions in a more compelling and effective way.

  • Negotiation Skills: Facilitate and lead strategic discussions with customers that lead to the deal being confirmed and closed.
  • Lead Generation: Identify and create a base of potential new customers/leads and assign them to the respective Inside Sales Representative.
  • Work with the respective team member to turn leads into Marketlab customers.

Behavioral Competencies:
  • Communication: Use confident speech and body language to sell Marketlab products to customers. Provide clear, concise information and training surrounding Marketlab products to the customer and other members of the Marketlab team in order to effectively ensure that the customer's needs are met.

    • Ask clear, direct questions to learn more about the challenges the customer faces.
    • Keep cross-functional teams up-to-date on customer feedback, market trends, etc. so that the company can stay proactive in meeting the customer's needs.

  • Creative Problem-Solving: Anticipate potential challenges related to the sales cycle and think outside of the box to find the best ways to solve them.

    • Use product knowledge within the assigned category offerings to create different solutions for customers needs, specifically if the original product offered no longer meets the customer's needs.
    • Research and find creative ways to generate new leads for the assigned category.
    • Create and continuously track customer needs analyses to stay up to date on changes within the customer's business.

  • Emotional Intelligence: Recognize, understand, and influence the emotions and behaviors of customers to ensure that the best outcome is met for all parties involved.

    • Improve customer relationships by exhibiting empathy towards their challenges and providing solutions.
    • Demonstrate active listening.

  • Team/Collaboration: Cultivate a positive, collaborative environment in which teams across Marketlab can achieve optimal results.

    • Work within Marketlab's sales team and other cross-functional teams to ensure that resources are being utilized effectively and efficiently.
    • Provide constructive input on products, customer, company, and market with a collaborative and respectful approach.

Benefits:
Benefits effective day one of employment
  • Generous PTO policy that starts on day one
  • Medical, Dental, Vision
  • 401k match
  • Paid holidays
  • Paid parental leave
  • Scholarship reimbursement
  • Paid short term disability leave
  • Flexibility with work from home
  • Health and wellness program
  • Employee discount program within our family of companies

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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