Account Manager In Jobs in Pembroke, ON (NOW HIRING)

WHO ARE WE?

We've been serving Canadian clients for over 75 years. The companies that began independently and now form Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and productivity. Powered by passionate people, we bring the right teams with the right skills together – offering both experience and regional expertise so companies can operate their day to day, confidently and successfully.

Xccelerated Operational Excellence Program

Are you ready to propel your career into the fast lane and unlock your true leadership potential? Dexterra Group’s Xcelerated Operational Excellence Program is not just a development pathway—it’s your gateway to becoming a transformative leader in facilities management. Designed for ambitious go-getters like you, this exclusive program offers a high-impact, immersive experience that combines real-world challenges, mentorship from industry veterans, and tailored training to catapult you into future Account Director roles across Canada. This is more than a career move—it’s your chance to shape the future of facilities management and leave a legacy!

What’s the Xcelerated Operational Excellence Program All About? 

Launch your career in facilities management through a dynamic, fast-track development program designed to build your leadership, operational, and client management skills. As an Account Director in Training, you’ll progress toward leading a single account while gaining hands-on experience through 3–5 months of rotations across Petawawa, Ottawa, and Kingston. You’ll work alongside experienced leaders, building the expertise needed to succeed in diverse environments. 

WHAT'S THE JOB?

Reporting to the District Manager or Area Manager, the Account Director/Manager is responsible for providing strategic and operational leadership across a single account or a portfolio of commercial janitorial and facilities management contracts within private, government and/or public sector environments.
The Account Director in Training is a visible, inclusive, and strategic leader accountable for service delivery excellence, client relationship management, financial performance, labour relations, workforce planning, and employee engagement . The role ensures contractual compliance, operational efficiency, and long-term account growth while fostering strong partnerships with clients and internal stakeholders.

Strategic Vision

• Provide strategic leadership across assigned custodial and facilities contracts to ensure alignment with organizational objectives, contractual requirements, and client expectations.
• Develop and execute operational strategies that drive service excellence, revenue growth, profitability, and contract retention.
• Leverage technology, operational data, and reporting tools to enhance service delivery, visibility, and decision-making.
• Identify opportunities for continuous improvement and implement best practices to improve efficiency, quality, and performance.

Leadership

• Provide leadership and direction to site managers, supervisors, and frontline employees across assigned locations.
• Recruit, onboard, train, and develop team members to build capable, engaged, and high-performing operational teams.
• Manage employee performance through coaching, performance reviews, and progressive discipline where required.
• Foster a culture of accountability, safety, collaboration, and continuous improvement.
• Lead by example while promoting Dexterra’s values of accountability, diversity, partnership, and trust.
• Ensure compliance with Workplace Health and Safety legislation, WHMIS, training requirements, and company policies.

Business Development & Client Management

• Identify and pursue opportunities to expand services within existing client accounts to support revenue growth.
• Maintain strong, professional relationships with clients and key stakeholders to ensure high levels of satisfaction and contract retention.
• Support contract renewals, service enhancements, and proposals within the assigned portfolio.
• Collaborate with internal stakeholders to support business development initiatives and service expansions.

Financial Accountability (P&L)

• Maintain full accountability for the financial performance of assigned accounts, including revenue targets and profitability.
• Develop, manage, and forecast operational budgets, ensuring effective cost control and resource allocation.
• Analyze budget-to-actual variances and implement corrective actions to address gaps.
• Oversee labour management, scheduling, and workforce optimization to control operational costs while delivering service expectations.
• Ensure accurate financial reporting and forecasting for assigned contracts.

Operational Efficiency

• Conduct regular site visits, inspections, and quality audits to ensure compliance with contractual obligations and service standards.
• Monitor operational performance metrics and implement data-driven improvements.
• Ensure compliance with health, safety, environmental, and quality assurance standards.
• Ensure consistent implementation of standardized cleaning procedures, sanitation protocols, and infection prevention practices.
• Address operational challenges promptly while maintaining service continuity and client satisfaction.

WHO ARE WE LOOKING FOR

• Must reside in or close to the Petawawa area and be willing to travel to multiple accounts in the region, during the job rotation aspect of the program.
• Must be able to relocate if needed.
• Must successfully complete a criminal record check and Reliability Security Check
• Valid G driver’s licence and reliable vehicle required for travel between regional sites
• Post-secondary education from an accredited university or college in Business Administration, Facilities Management, Operations Management, or a related field is considered an asset.
• Minimum three (3) years of management experience directing teams in facilities services, janitorial operations, or a related service environment.
• Proven experience recruiting, training, retaining, and managing employee performance, including progressive discipline.
• Experience managing labour relations, including unionized accounts.
• Experience managing operational service contracts and working within government or public sector environments is considered an asset.
• Strong knowledge of health, safety, and environmental management systems.
• Demonstrated ability to build strong relationships with clients, employees, and internal stakeholders.
• Proficiency in Microsoft Office 365 and other business software applications.
• Experience using mobile or hand-held technology for operational reporting and communication.
• Excellent communication, leadership, and organizational skills.
• Ability to travel to various work sites for inspections and client meetings as required.

Leadership Competencies

• Purpose Driven and Focused on Value – Demonstrates accountability for delivering high-quality service and aligned operational outcomes.
• Achieves Results – Consistently drives performance through focus, follow-through, and continuous improvement.
• Builds Client Partnerships – Establishes trusted relationships and collaborates effectively with stakeholders.
• Mobilizes People – Inspires, coaches, and develops teams to achieve operational excellence.
• Upholds Integrity and Earns Trust – Acts ethically, transparently, and professionally in all interactions.
• Fosters Innovation and Continuous Improvement – Encourages new ideas and leverages data and technology to improve performance.

WHAT'S IN IT FOR YOU?

• A place where people matter, not only at work but in the community.
• Be #1 on day 1 by joining an industry leader.
• Job security as we are in growth mode.
• Benefits coverage starts on your first day.

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.
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