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Account Manager Customer Success Jobs in Washington

Brivo

Customer Success Account Manager

Bethesda, MD · On-site

$75K - $80K/yr

Customer Success Account Manager Department: Customer Success Employment Type: Full Time Location: Bethesda Reporting To: Rodolfo Beltran Compensation: $75,000 - $80,000 / year Description The ...

Beyond SOF

Manager, Customer Success

Washington, DC · On-site

The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful implementation of customer success ...

Beyond SOF

Manager, Customer Success

Washington, DC · On-site

$110 - $170/hr

The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful implementation of customer success ...

nitra

Manager, Customer Success Lead

Washington, DC · Hybrid

You have: * 7+ years of total work experience, including meaningful experience in Customer Success, Account Management, or post-sale roles within high-growth technology companies * A track record of ...

nitra

Manager, Customer Success Lead

Washington, DC · Hybrid

You have: * 7+ years of total work experience, including meaningful experience in Customer Success, Account Management, or post-sale roles within high-growth technology companies * A track record of ...

PerformYard

Customer Success Manager

Arlington, VA · Remote

Customer Success Manager should have a minimum of 2+ years of Customer Success, Account Management, Account Support or related experience, preferably in software * Detailed and action oriented, with ...

PerformYard

Customer Success Manager

Arlington, VA · Remote

Customer Success Manager should have a minimum of 2+ years of Customer Success, Account Management, Account Support or related experience, preferably in software * Detailed and action oriented, with ...

PerformYard

Customer Success Manager

Arlington, VA · On-site +1

Customer Success Manager should have a minimum of 2+ years of Customer Success, Account Management, Account Support or related experience, preferably in software * Detailed and action oriented, with ...

Oryx Software Inc

Customer Success Manager

Mclean, VA

$65K - $75K/yr

Experience in client-facing roles (examples: customer success, account management, or consulting). * Proven ability to build and maintain strong client relationships. * Proactive problem-solver with ...

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Account Manager Customer Success information

What does an account manager customer success do?

An Account Manager in Customer Success is responsible for building and maintaining strong relationships with clients, ensuring that they are satisfied with a company's products or services. They act as the main point of contact for clients, addressing their needs, resolving issues, and identifying opportunities for growth or upselling. Their goal is to help clients achieve their desired outcomes while driving customer retention and loyalty. Account Managers often collaborate with internal teams to deliver value and support clients' long-term success.

What are the key skills and qualifications needed to thrive as an account manager customer success?

To thrive as an Account Manager Customer Success, you need strong relationship-building skills, account management experience, and a deep understanding of customer needs, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce, customer success software, and data analytics tools is typically required. Exceptional communication, problem-solving, and proactive collaboration set top performers apart in this role. These skills are crucial for ensuring customer satisfaction, retention, and long-term business growth.

How does an account manager customer success typically collaborate with other departments to ensure client satisfaction?

Account Managers in Customer Success work closely with teams such as Sales, Product, and Support to resolve client issues and identify growth opportunities. They often serve as the main point of contact for clients, relaying feedback and coordinating cross-functional efforts to address client needs. Regular communication and alignment with internal teams help ensure that client expectations are met and that any concerns are addressed promptly. This collaborative approach is essential for fostering long-term client relationships and achieving high satisfaction rates.

What is the difference between Account Manager Customer Success vs Account Executive?

AspectAccount Manager Customer SuccessAccount Executive
Primary FocusRetaining clients, ensuring satisfaction, and fostering long-term relationshipsGenerating new business, closing sales, and acquiring new clients
Work EnvironmentPost-sales, ongoing client management, collaborative with customer success teamsSales meetings, prospecting, and presenting to potential clients
Required SkillsCustomer relationship management, communication, problem-solvingSales techniques, negotiation, persuasion
Common CertificationsCRM certifications, customer service trainingSales certifications, product knowledge courses

While both roles involve client interaction, Account Manager Customer Success focuses on maintaining existing client relationships and ensuring satisfaction, whereas Account Executives primarily aim to acquire new clients and close sales. Understanding these differences helps in choosing the right career path or job focus within the industry.

What are popular job titles related to Account Manager Customer Success jobs in Washington?

For Account Manager Customer Success jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Account Manager Customer Success jobs in Washington look for?

The top searched job categories for Account Manager Customer Success jobs in Washington are:

What cities in Washington are hiring for Account Manager Customer Success jobs?

Cities in Washington with the most Account Manager Customer Success job openings:

Account Manager Customer Success jobs near you
Infographic showing various Account Manager Customer Success job openings in Washington as of August 2026, with employment types broken down into 78% Full Time, 14% Part Time, 2% Temporary, and 6% Contract. Highlights an 82% Physical, 1% Hybrid, and 17% Remote job distribution.

Customer Success Account Manager

Brivo

Bethesda, MD • On-site

$75K - $80K/yr

Full-time

Re-posted 14 days ago

Job description

Customer Success Account Manager
Department: Customer Success
Employment Type: Full Time
Location: Bethesda
Reporting To: Rodolfo Beltran
Compensation: $75,000 - $80,000 / year
Description
The Customer Success Account Manager (CSAM) is a pivotal role focused on maximizing customer value, driving retention, and identifying growth opportunities within a dedicated book of business. The CSAM acts as the primary post-sale contact, ensuring high customer satisfaction, deep product adoption, and alignment between the customer's strategic goals and Brivo's cutting-edge Access Control (ACS) and Video solutions. This role requires a blend of account management, strategic consulting, and commercial acumen to generate pipeline and increase recurring revenue.
Key Responsibilities
  • Strategic Revenue Management: Strategically manage and execute initiatives to meet or exceed Recurring Monthly Revenue (RMR) and Net Revenue Retention (NRR) targets across a complex portfolio.
  • Commercial Growth & Qualification: Proactively translate customer strategic goals and realized value into qualified commercial expansion opportunities (upsell/cross-sell).
  • Strategic Partnership: Serve as the trusted strategic advisor and primary executive-level contact post-sale, ensuring long-term partnership with key customer executives.
  • Customer Strategy & Planning: Lead quarterly Executive Business Reviews (EBRs) and strategic planning sessions to proactively align Brivo solutions with customer long-term strategic and financial objectives
  • Maximize ROI & Value Realization: Ensure customers realize maximum quantifiable Return on Investment (ROI) by driving and measuring strategic, deep product adoption.
  • Commercial Enablement: Partner with the Sales team to formally generate qualified pipeline and leverage deep account context to influence the successful closing of renewals and expansion opportunities.
  • Voice of the Customer: Act as the voice of the customer internally, providing valuable feedback to Product Management, Engineering, and Marketing to inform future development and messaging.
  • Communication: Execute a proactive, tailored engagement model (e.g., executive check-ins, strategic roadmap discussions) to maintain optimal account health and satisfaction.
  • Expert-Level Product Knowledge: Maintain comprehensive, expert-level knowledge of the entire Brivo product suite to provide consultative and strategic guidance.

Skills, Knowledge & Expertise
  • Minimum of 5-7 years of experience in a customer-facing role, such as Customer Success, Account Management, or Sales/Business Development, preferably within a SaaS or technology environment.
  • Proven track record of consistently meeting or exceeding complex, high-value revenue and Net Revenue Retention (NRR) targets.
  • Exceptional, executive-level communication, presentation, and negotiation skills required for C-suite engagement.
  • Strong business acumen with the ability to understand customer challenges and articulate the financial and operational value of Brivo solutions.
  • Demonstrated ability to manage a large, complex book of business effectively and autonomously.
  • Expert cross-functional problem-solving and creative thinking skills to navigate complex organizational and technical challenges for customers.
  • Direct experience with Physical Security, Access Control, or Video Surveillance technology is highly desirable.
  • Familiarity with CRM software (e.g., Salesforce) and Customer Success platforms (e.g., Gainsight).

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