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Accolade Support Jobs in Georgia (NOW HIRING)

IT Solutions Lead

Atlanta, GA ยท On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Strategy Support & Governance Contribution * Contribute to technology roadmaps for assigned ... g., Accolade, ServiceNow). * Superb communication, relationship-building, and problem-solving ...

IT Solutions Lead

Atlanta, GA ยท On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Strategy Support & Governance Contribution * Contribute to technology roadmaps for assigned ... g., Accolade, ServiceNow). * Superb communication, relationship-building, and problem-solving ...

IT Solutions Lead

Atlanta, GA ยท On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Strategy Support & Governance Contribution * Contribute to technology roadmaps for assigned ... g., Accolade, ServiceNow). * Superb communication, relationship-building, and problem-solving ...

Server

Atlanta, GA ยท On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Support fellow team members at every opportunity and believe in the power of teamwork * Treat ... accolade most recently featured in The Wall Street Journal - after appearing on the list in 2022 ...

Server

Gainesville, GA ยท On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Support fellow team members at every opportunity and believe in the power of teamwork * Treat ... accolade most recently featured in The Wall Street Journal - after appearing on the list in 2022 ...

Server

Cumming, GA ยท On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Support fellow team members at every opportunity and believe in the power of teamwork * Treat ... accolade most recently featured in The Wall Street Journal - after appearing on the list in 2022 ...

Server

Marietta, GA ยท On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Support fellow team members at every opportunity and believe in the power of teamwork * Treat ... accolade most recently featured in The Wall Street Journal - after appearing on the list in 2022 ...

Server

Snellville, GA ยท On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Support fellow team members at every opportunity and believe in the power of teamwork * Treat ... accolade most recently featured in The Wall Street Journal - after appearing on the list in 2022 ...

Server

Montrose, GA ยท On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Support fellow team members at every opportunity and believe in the power of teamwork * Treat ... accolade most recently featured in The Wall Street Journal - after appearing on the list in 2022 ...

Server

Marietta, GA ยท On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Support fellow team members at every opportunity and believe in the power of teamwork * Treat ... accolade most recently featured in The Wall Street Journal - after appearing on the list in 2022 ...

Server

Atlanta, GA ยท On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Support fellow team members at every opportunity and believe in the power of teamwork * Treat ... accolade most recently featured in The Wall Street Journal - after appearing on the list in 2022 ...

Server

Loganville, GA ยท On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Support fellow team members at every opportunity and believe in the power of teamwork * Treat ... accolade most recently featured in The Wall Street Journal - after appearing on the list in 2022 ...

Server

Columbus, GA ยท On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Support fellow team members at every opportunity and believe in the power of teamwork * Treat ... accolade most recently featured in The Wall Street Journal - after appearing on the list in 2022 ...

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Showing results 1-20

Accolade Support information

What is an Accolade Support?

An Accolade Support job typically involves providing customer service, technical assistance, or troubleshooting support for clients. Employees in this role help resolve issues, answer inquiries, and ensure a positive customer experience. Responsibilities may include phone, email, or chat support, depending on the company's needs. Strong communication, problem-solving skills, and patience are essential for success in this position.

What is a typical day like for someone working in Accolade Support?

A typical day in Accolade Support involves assisting members with questions about their healthcare benefits, troubleshooting issues related to coverage, and helping users navigate available resources or programs. Team members often communicate via phone, email, or online chat, using dedicated platforms to track and resolve cases. The role requires frequent collaboration with healthcare professionals, insurance providers, and internal departments to coordinate support and find solutions. Success in this position comes from balancing efficiency and empathy, as each interaction directly impacts the member's experience.

What are the key skills and qualifications needed to thrive in Accolade Support?

To thrive as Accolade Support, you need strong customer service skills, problem-solving abilities, and a basic understanding of healthcare benefits or employer-sponsored health programs. Familiarity with CRM software, ticketing systems, and secure communication tools is often expected, along with any relevant certifications in customer support or healthcare administration. Exceptional listening, patience, and clear communication help individuals excel in supporting members and collaborating within a team. These skills ensure efficient assistance, high customer satisfaction, and effective navigation of complex benefit inquiries.

What are popular job titles related to Accolade Support jobs in Georgia?

For Accolade Support jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Accolade Support jobs in Georgia look for?

The top searched job categories for Accolade Support jobs in Georgia are:

Infographic showing various Accolade Support job openings in Georgia as of August 2026, with employment types broken down into 39% Full Time, and 61% Part Time. Highlights an 100% In-person job distribution.

IT Business Analyst (Supply Chain Planning and Scheduling)

Novelis North America HQ

Atlanta, GA โ€ข On-site

Full-time

Medical, Life

Re-posted 24 days ago


Job description

Position Overview

Novelis is one of the world leaders in aluminum recycling and rolling and a leading sustainable aluminum solutions provider. Driven by our purpose of shaping a sustainable world together, we work alongside our customers to provide innovative solutions to the aerospace, automotive, beverage packaging and specialty markets. Headquartered in Atlanta, Georgia, Novelis has approximately 13,000 employees in 32 operating facilities on 4 continents.

Responsibilities & Qualifications

The IT Business Analyst (Supply Chain Planning and Scheduling) is a key liaison between business partners and IT teams. This role is responsible for understanding processes and translating business needs into clear, actionable functional and technical requirements that enable effective, secure, and scalable IT solutions across plant and enterprise environments. The role supports the full demand-to-delivery lifecycle including demand intake, requirements elicitation, solution shaping, small to medium project execution, prioritization support, and alignment to established IT governance, architecture, and cybersecurity standards.

Responsibilities:Requirements Gathering & Analysis
  • Be responsible for the Total Cost of Ownership (TCO) for assigned applications.
  • Ensure applications are maintained, upgraded, and retired in alignment with business needs and technology standards.
  • Maintain design documentation and ensure alignment to enterprise architecture.
  • Collaborate with business partners to elicit, document, and validate business requirements.
  • Lead structured requirements elicitation through workshops, interviews, observations, and document reviews.
  • Translate business needs into clear, complete, and testable functional requirements, user stories, process flows and technical flows ensuring integration across systems and applications, with appropriate acceptance criteria.
  • Support feasibility assessments and give to case development.
  • Collaborates with respective delivery functions and IT partners to deliver IT solutions according to technology standards.
  • Document data mappings between source systems, transformation rules, and target outputs.
  • Partner with data engineers, architects, and analytics teams to align business requirements with data models, pipelines, and platform constraints.
  • Help define targets, metrics, and business rules so reporting and analytics are consistent and trusted.
Project Lifecycle Support (including enhancements)
  • Participate in demand intake, scope definition, and prioritization routines.
  • Work closely with IT Solution Partners, Architects, and Project Managers to ensure successful delivery.
  • Support testing, training, and organizational change activities.
  • Potential Involvement in configuration, integration, testing, UAT, launch readiness, post-go-live stabilization, and cross-system integration testing.
  • May coordinate small projects and enhancements from intake through implementation under defined governance
Governance & Documentation
  • Ensure compliance with PMO governance processes and documentation standards.
  • Maintain traceability of requirements through the project lifecycle.
  • Give to benefits realization and post-implementation reviews.
Partner Engagement
  • Act as a liaison between business and technical teams to ensure mutual understanding.
  • Facilitate workshops, interviews, and working sessions to gather insights and feedback.
  • Support communication and alignment across global and regional teams.
Minimum Qualifications:
  • Bachelor's degree in Business Administration, Information Systems, or related field.
  • Minimum 2-5 years of experience as a Business Analyst in IT or business transformation projects.
  • Solid understanding of IT governance, project management, and enterprise systems.
  • Proficiency in tools such as ServiceNow, Accolade, Power BI, and Microsoft Office Suite.
  • Excellent analytical, communication, and partner management skills.

Please note that we are unable to provide visa sponsorship for this position. Candidates must be legally authorized to work in the United States without the need for current or future sponsorship

What We Offer:

Novelis' benefits say a lot about how we care for each other. Our employees and their families have many different needs. As a result, our benefits offer choices on many levels and are high in quality, driven by the marketplace, and affordable. In addition to core benefits, we provide these unique to the industry benefits:

  • Family Growth Programs: Paid parental Leave, Adoption Assistance, Fertility Treatment, Childcare Discount and Nursing Mom Support
  • Employee Assistance Programs: free resources available 24/7 to you and your family in the areas of mental health, family life, and career and financial guidance
  • Wellness Programs: incentives for wellness activities, wellness spending account, programs for building healthy habits, virtual physical therapy for joint, back, and pelvic health, health management programs and more.
  • Diabetes Management Program
  • Pet insurance
  • Identity Theft Protection
  • PerkSpot Discount Program
  • Tuition assistance and career development programs!

#LI- AC1

#LI- Hybrid

Location Profile

Novelis' Global Corporate Headquarters is located in the Buckhead neighborhood of Atlanta Georgia and employs approximately 250 people. It is co-located with Novelis' North America regional office which employs approximately 225 people. Supporting its 24 operations worldwide Novelis' corporate office is home to the executive leadership team and global functions that support the automotive beverage can and high-end specialties value streams. The City of Atlanta provides a diverse and family-friendly place to live with countless museums cultural organizations and educational institutions including the Georgia Aquarium Woodruff Arts Center CNN Center Georgia Tech and Mercedes-Benz Stadium. In the Atlanta area Novelis has strong community partnerships with Atlanta Habitat for Humanity GeorgiaFIRST and Agape Youth and Family Center in addition to many local museums and community groups.

Novelis recognizes its talented and diverse workforce as a key competitive advantage. Novelis provides equal employment opportunities to all employees and applicants. All terms and conditions of employment at Novelis including recruiting hiring placement promotion termination layoffs recalls transfers leaves of absence compensation and training are without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal provincial or local laws.

Disclaimer

We encourage all potential candidates to follow the protocols below and to be diligent when sharing any personal information:1. Check the job posting is live and valid via our careers page: Careers - Novelis2. Verify any communication with us by contacting our talent team at Careers - Novelis

Employment Type: FULL_TIME