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Accessibility Jobs in Remote, OR (NOW HIRING)

Umpqua Health

Director, Customer Care

Roseburg, OR · On-site

$113K - $132K/yr

Ensure member communications are culturally responsive, accessible, compliant, and written in plain language. * Oversee member outreach documentation and communication workflows within the Health ...

Umpqua Health

Director, Customer Care

Roseburg, OR · On-site

$113K - $132K/yr

Ensure member communications are culturally responsive, accessible, compliant, and written in plain language. * Oversee member outreach documentation and communication workflows within the Health ...

Umpqua Health

Director, Customer Care

Roseburg, OR · On-site

Ensure member communications are culturally responsive, accessible, compliant, and written in plain language. * Oversee member outreach documentation and communication workflows within the Health ...

Avaya

Senior Front End Engineer - Avaya Infinity Platform

OR

$114K - $158K/yr

What You'll Do - Design and build performant, accessible SPAs for real-time contact center workflows (agent desktops, supervisor dashboards, configuration tools) where latency and throughput directly ...

Avaya

Senior Front End Engineer - Avaya Infinity Platform

OR · On-site +1

$114K - $158K/yr

What You'll Do - Design and build performant, accessible SPAs for real-time contact center workflows (agent desktops, supervisor dashboards, configuration tools) where latency and throughput directly ...

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Accessibility information

How does an Accessibility Specialist typically collaborate with designers and developers to ensure accessible digital products?

Accessibility Specialists play a key role in cross-functional teams by working closely with both designers and developers throughout the product lifecycle. They review design mockups and prototypes to identify potential accessibility barriers, provide actionable feedback, and recommend inclusive design solutions. During development, they often conduct accessibility testing, support code reviews, and offer guidance on implementing best practices to meet WCAG standards. This collaborative approach helps ensure that accessibility considerations are integrated from the outset, rather than retrofitted later.

What are the key skills and qualifications needed to thrive as an Accessibility Specialist, and why are they important?

To thrive as an Accessibility Specialist, you need a strong understanding of accessibility standards (such as WCAG), assistive technologies, and digital design principles, often supported by relevant experience or certifications like CPACC. Familiarity with accessibility testing tools (e.g., Axe, JAWS), web development basics (HTML, ARIA), and compliance frameworks is essential. Excellent communication, problem-solving skills, and advocacy for inclusivity help drive organizational buy-in and effective solutions. These skills ensure digital products are usable by all, meet legal requirements, and promote equal access.

What job makes $10,000 a month without a degree?

In the field of accessibility, roles such as freelance accessibility consultants or specialized web developers can earn $10,000 or more per month through project-based work or high-demand expertise. Success typically requires strong skills in assistive technology, web standards, and certifications like WCAG compliance, often built through experience rather than formal degrees.

What skills are needed for accessibility jobs?

Accessibility jobs typically require knowledge of accessibility standards such as WCAG and Section 508, strong understanding of web and software development, and skills in assistive technologies. Good problem-solving, attention to detail, and communication skills are also important, along with familiarity with tools like screen readers and accessibility testing software. Certifications in accessibility or related fields can enhance job prospects.

What is the best job for people with disabilities?

Accessibility professionals focus on designing and implementing inclusive environments, products, and services for people with disabilities. These roles often require knowledge of assistive technologies, accessibility standards like WCAG, and strong problem-solving skills. Jobs in this field can include accessibility analyst, usability specialist, or accessibility consultant, and may involve certifications such as IAAP Certified Professional in Accessibility Core Competencies (CPACC).

What are accessibility specialists?

Accessibility specialists are professionals who ensure that digital products, environments, or services are usable by people with disabilities. They assess websites, apps, documents, and physical spaces to identify barriers and recommend solutions that comply with accessibility standards such as the Americans with Disabilities Act (ADA) or Web Content Accessibility Guidelines (WCAG). Their goal is to create inclusive experiences, making sure everyone, regardless of ability, can access and use the intended resources. They often work with designers, developers, and organizations to implement best practices for accessibility.

Is accessibility testing a good career?

Accessibility testing is a valuable career in ensuring digital products are usable by people with disabilities. It involves evaluating websites and applications for compliance with standards like WCAG and often requires knowledge of assistive technologies and testing tools. The field offers growth opportunities and the chance to make a meaningful impact on inclusivity.

What is the difference between Accessibility vs Web Developer?

AspectAccessibilityWeb Developer
Required credentialsKnowledge of accessibility standards (WCAG, ADA)Proficiency in coding languages (HTML, CSS, JavaScript)
Work environmentDesigning inclusive digital contentBuilding and maintaining websites and applications
Industry usageEnsures digital content is usable by allCreates functional websites and apps
Search intentAccessibility best practices, complianceWeb development, coding skills

Accessibility specialists focus on making digital content usable for everyone, emphasizing compliance with accessibility standards. Web developers build and maintain websites, often incorporating accessibility features. While both roles overlap in creating inclusive digital experiences, accessibility professionals concentrate on compliance and usability, whereas web developers focus on technical implementation and functionality.

What job categories do people searching Accessibility jobs in Remote, OR look for? The top searched job categories for Accessibility jobs in Remote, OR are:
What cities near Remote, OR are hiring for Accessibility jobs? Cities near Remote, OR with the most Accessibility job openings:
Accessibility jobs near you
Infographic showing various Accessibility job openings in Remote, OR as of June 2026, with employment types broken down into 75% Full Time, 19% Part Time, and 6% Contract. Highlights an 81% Physical, 3% Hybrid, and 16% Remote job distribution.
Director, Customer Care

Director, Customer Care

Umpqua Health

Roseburg, OR • On-site

$113K - $132K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Job description

DIRECTOR, CUSTOMER CARE
ONSITE
EMPLOYMENT TYPE: Full-Time, Exempt
About Umpqua Health
At Umpqua Health, we're more than a healthcare organization-we're a community-driven Coordinated Care Organization (CCO) dedicated to improving the health and well-being of individuals and families throughout Douglas County, Oregon. We provide integrated, whole-person care through primary care, specialty care, behavioral health services, and care coordination. Our collaborative approach ensures members receive high-quality, personalized care while supporting a stronger, healthier community.
POSITION PURPOSE
The Director of Customer Care is responsible for leading the strategy, development, and execution of all member-facing service, engagement, and communication functions at Umpqua Health. This role oversees the end-to-end member experience across inbound and outbound operations, including the Customer Care Call Center, Member Engagement operations, proactive outreach initiatives, and the full lifecycle of member communications from enrollment through disenrollment. The Director ensures Oregon Health Plan (OHP) members are informed of their rights, actively engaged as partners in their care, and supported through clear, culturally responsive, accessible, and compliant communication across all channels. Serving as the organizational champion for the member voice, this position is accountable for ensuring compliance with CCO contractual requirements while translating regulatory expectations into measurable service standards, scalable operational processes, and a culture grounded in equity, member advocacy, and service excellence.
ESSENTIAL JOB RESPONSIBILITIES
Customer Care & Call Center Operations
  • Lead the strategy, operations, staffing, training, and performance of the Customer Care Call Center, including inbound and outbound member services.
  • Ensure call center operations meet contractual service level standards, quality metrics, and accessibility requirements.
  • Oversee multilingual support services, interpreter access, and accommodations for members with hearing or speech impairments.
  • Manage call center technology platforms, quality assurance processes, call monitoring, scripting, and staff coaching initiatives.
  • Develop workforce and contingency staffing plans to support operational and contractual performance standards.

Member Engagement & Communications
  • Design and implement member engagement and outreach strategies across phone, mail, email, SMS, digital, and in-person channels.
  • Ensure member communications are culturally responsive, accessible, compliant, and written in plain language.
  • Oversee member outreach documentation and communication workflows within the Health Information System.
  • Partners with internal departments to align member engagement activities with care coordination, quality, and population health initiatives.
  • Support outreach and engagement efforts for vulnerable and high-risk member populations, including Medicare-eligible and dual-eligible members.

Member Rights, Compliance & Regulatory Oversight
  • Ensure compliance with Medicaid member rights, nondiscrimination requirements, language access standards, and member communication regulations.
  • Oversee the distribution and maintenance of required member notices, rights information, and accessibility resources.
  • Ensure staff are trained in member rights, grievances and appeals, interpreter services, fraud and abuse reporting, and enrollment/disenrollment processes.
  • Collaborate with Compliance, Privacy, and Regulatory teams to maintain compliant member-facing operations and materials.

Member Materials & Lifecycle Support
  • Oversee the development, review, approval, and distribution of member-facing materials, including handbooks, directories, notices, welcome materials, and educational content.
  • Ensure all materials meet readability, accessibility, translation, and regulatory requirements.
  • Support member enrollment, disenrollment, transitions of care, and onboarding communications.
  • Partner with internal teams to support enrollment reconciliation and member data accuracy processes.

Grievance & Appeals Support
  • Partner with Utilization Management and Compliance teams to support grievance and appeal processes.
  • Ensure members receive appropriate assistance with grievances, appeals, interpreter services, and access to support resources.
  • Support regulatory audits, investigations, and documentation requests related to member complaints and appeals.

Health Equity & Community Engagement
  • Promote culturally and linguistically appropriate services (CLAS) standards across all member touchpoints.
  • Use member demographic and engagement data to identify disparities and improve outreach strategies.
  • Build collaborative relationships with community organizations, Tribal partners, and culturally specific organizations to strengthen member engagement efforts.
  • Support member education regarding available community resources and care support services.

Cross-Functional Leadership & Performance Management
  • Partner with Quality, Care Coordination, Pharmacy, Provider Network, IT, Compliance, and other operational teams to support organizational goals and member experience initiatives.
  • Develop and monitor departmental performance metrics, dashboards, and reporting related to member engagement, satisfaction, accessibility, and operational performance.
  • Lead department participation in audits, readiness reviews, and compliance activities.
  • Oversee departmental policies, procedures, workflows, and continuous improvement initiatives.

People Leadership
  • Lead hiring, onboarding, training, coaching, performance management, and professional development for Customer Care staff.
  • Foster a high-performing, member-centered culture focused on accountability, service excellence, collaboration, and continuous improvement.
  • Provide leadership and support in a fast-paced, evolving environment while maintaining effective communication across teams and stakeholders.
  • Performs other duties and responsibilities as assigned to support the department and organizational operations.

CHALLENGES
  • Working with a variety of personalities, maintaining a consistent and fair communication style.
  • Satisfying the needs of a fast-paced and challenging company.

MINIMUM QUALIFICATIONS
  • Bachelor's degree in health administration, public health, marketing, communications, social work, or a related field.
  • 7+ years of progressive member services, member engagement, or member experience work in a healthcare or health plan setting; Medicaid/CCO experience strongly preferred.
  • 5+ years of direct accountability for a multi-channel member-facing Call Center or Member Services operation, including responsibility for service-level performance, workforce management, quality monitoring, and vendor/technology platforms.
  • 5+ years of people leadership experience, including managing managers or cross-functional teams.
  • Demonstrated experience operating a Grievance and Appeal System or equivalent member complaint/resolution function in a regulated managed care environment.
  • Proven ability to develop, execute, and measure multi-channel member engagement and outreach strategies in a highly regulated environment.
  • Strong analytical, communication, and project management skills with the ability to present to senior leadership, regulators, community partners, and Tribal leadership.
  • Valid driver's license, reliable transportation, and ability to maintain automobile insurance coverage meeting organizational requirements.
  • No suspension, exclusion, or debarment from participation in federal healthcare programs (e.g., Medicare/Medicaid).
  • Proficient computer skills, including Microsoft Office Suite; familiarity with call center telephony systems, CRM/member engagement platforms, and reporting or business intelligence tools.
PREFERRED QUALIFICATIONS
  • Master's degree preferred.
  • 7+ years of progressive member services, member engagement, or member experience work in a healthcare or health plan setting; Medicaid/CCO experience strongly preferred.
  • Demonstrated working knowledge of Oregon CCO contract requirements.
  • Direct experience developing and maintaining member-facing materials under OHA review, including Member Handbooks, Provider Directories, Welcome Packets, and member rights education materials.
  • Familiarity with OHA material submission and review processes, CLAS standards, REAL+D demographic data collection, and interpreter service requirements.
  • Experience with engagement platforms and digital outreach tools in a Medicaid setting.
  • Experience partnering with Federally Recognized Tribes, Tribal Organizations, Traditional Health Workers, and community-based organizations.
  • Experience considering the impacts of work across diverse communities and populations in operational or technical analysis.
  • Experience working within diverse teams and across varying communication styles.
  • Bilingual or biliterate skills (English/Spanish or other prevalent non-English language) preferred.

SCHEDULE
Monday through Friday - 8:00am - 5:00pm; standard business hours with flexibility to meet service timelines.
SALARY
Wage Band: $113,055- $132,840
BENEFITS
  • Salary is dependent on skills, experience, and education
  • Generous benefits package including vacation PTO, sick leave, federal holidays, and birthday leave
  • Medical, dental, and vision insurance
  • 401(k) with company match (fully vested immediately)
  • Company-sponsored life insurance and additional benefits
  • Fitness reimbursement program
  • Tuition reimbursement and more

Why Umpqua Health?
We are committed to advancing health equity by collaborating across communities, addressing systemic barriers, and ensuring fair access to care and resources. At Umpqua Health, every team member plays a vital role in making a meaningful impact, empowering healthier lives and strengthening the communities we serve.
Inclusive Culture
We foster a respectful, inclusive environment where employees feel valued, supported, and empowered.
Growth & Development
We support ongoing learning through mentorship, clear career pathways, and professional development opportunities.
Work/Life Balance
We promote flexibility and well-being so employees can thrive both professionally and personally.
Equal Opportunity
Umpqua Health is an equal opportunity employer that embraces individuals from all backgrounds. We prohibit discrimination and harassment of any kind, ensuring that all employment decisions are based on qualifications, merit, and the needs of the business. Our dedication to fairness and equality extends to all aspects of employment, including hiring, training, promotion, and compensation, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under federal, state, or local law.

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