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Access Point Support Representative Jobs in Florida

Nextran Truck Centers

Outside Product Support

Miami, FL · On-site

Nextran Truck CentersOutside Product Support Representative - Ft. Lauderdale, FL Are you looking to ... Serving as "point of contact" for customer complaints - taking ownership of customers' issues by ...

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Access Point Support Representative information

Infographic showing various Access Point Support Representative job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Outside Product Support

West Palm Beach, FL • On-site

Nextran Truck Centers
See more jobs at Nextran Truck Centersexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Key responsibilities

  • Act as a liaison between customers, manufacturers, and dealerships to resolve problems and provide support.

  • Develop and implement strategies to grow Parts and Service sales, including prospecting for new clients and establishing new accounts.

  • Serve as the point of contact for customer complaints, coordinating resources to resolve issues.

Nextran Truck Centers rating

8.3

Company rating: 8.3 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description

Nextran Truck CentersOutside Product Support Representative - Ft. Lauderdale, FL Are you looking to further develop your profession into a career? Are you driven by opportunity? Nextran Truck Centers is hiring!
Our Employees Benefit from:

Career Paths || Network of 30 Dealerships || Disability Insurance || Paid Time Off (2wks 1st year) || Nextran Paid Life Insurance

Family Centered Values || Medical and Dependent Care FSA || 401(k) Retirement Plan with Match || Company-Paid Holidays || EAP

Great Medical, Dental, & Vision Benefits || Social Responsibility Opportunities || 28+ Years of Industry Experience || Professional Growth

The Product Support Representative is responsible for both expanding Parts and Service sales and acting as a liaison between the customer, manufacturer and dealership in order to resolve problems and provide superior support for new and existing customers.

Essential Duties:

  • Developing and implementing new strategies to grow revenue in the Parts and Service departments
  • Prospecting for new clients and reporting on business opportunities
  • Establishing new accounts from target account list
  • Assisting in developing and promoting new product lines
  • Serving as “point of contact” for customer complaints - taking ownership of customers’ issues by coordinating the dealerships and manufacturer’s resources for resolution.

Skills & Qualifications:

  • Strong interpersonal and communication skills
  • Ability to develop and maintain customer relationships
  • Minimum of three years of automotive/heavy-duty parts counter sales experience, outside parts sales experience, or service technical support experience
  • Ability to develop and execute an account-based marketing strategy
  • Proficiency in Microsoft Word and Excel

Nextran Core Hiring Competencies:

  • Customer Focus - Building strong customer relationships and delivering customer-centric solutions
  • Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity
  • Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
  • Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
  • Decision quality - Making good and timely decisions that keep the organization moving forward

Notice Regarding Job Posting Scams

We are aware that fraudulent job postings and recruitment scams are becoming more common. Please be advised that legitimate communications from our company will only come from official company email addresses and through our verified hiring platforms.

We will never ask candidates to provide payment, purchase equipment, or share sensitive personal or financial information (such as bank account details or Social Security numbers) during the initial application or interview process.

If you receive a suspicious message claiming to represent our company, please do not respond or provide any information. Instead, report the communication to us through our official website or apply directly through our verified job postings.

Your safety and privacy are important to us, and we encourage all applicants to remain vigilant when searching for employment opportunities.

We are a network of commercial truck dealerships committed to providing the best products and services through highly skilled associates who are focused on delivering the lowest life-cycle cost to our customers. Spanning the Southeast and Midwest United States, we provide sales, parts, and service for several leading brands, including Mack, Volvo, Isuzu, GMC, Ford, Hino, and Kalmar Ottawa. EEO Employer

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